Carelo - 2026 Pricing, Features, Reviews & Alternatives

Carelo is cloud-based care management software built exclusively for UK domiciliary (home) care providers, from newly registered single-branch agencies to multi-branch groups. Hosted on AWS London (eu-west-2) with data remaining in the UK, it delivers a single live record shared across an office console, a carer app (iOS and Android), and a family app (iOS and Android). Core functionality spans rota and scheduling, GPS-verified live call monitoring, electronic medication administration records (eMAR), care notes and handovers, incident reports with body maps, timesheets, holiday and availability management, and branded Word, Excel, and PDF exports formatted for commissioners and CQC inspectors.

The scheduling engine supports weekly schedules, repeating visits, double-handed calls, runs and regions, drag-and-drop bulk edits, and a newest-decision-wins conflict model that prevents silent double-bookings. Delivered calls lock permanently, preserving an unalterable record of care that was actually provided. The Compliance Matrix consolidates nine compliance desks — supervision, annual appraisals, care reviews, quality assurance, spot checks, welfare calls, training, availability, and worked hours — on a single register with due and overdue tracking across quarterly and monthly grids, producing inspection-ready exports without additional preparation. Timesheets derive directly from GPS check-in and check-out times, generating decimal-hour records with travel time per cell and a rolling twelve-month evidence trail suitable for payroll export.

Carelo is priced from £59 per month plus VAT, billed by active carers only, with unlimited service users and unlimited office logins on every plan. Free data migration covers service users, carers, medications, schedules, and documents, verified before go-live. The first month is free and monthly plans carry no exit fee. An optional AI add-on (from £39 per month) scopes an assistant exclusively to each company's own live data, supporting rota planning from plain-English instructions and drafting care plans, risk assessments, MAR charts, and review summaries from existing records, with human approval required before any changes are applied. The core platform is complete without the AI add-on.