Cocoroute - 2026 Pricing, Features, Reviews & Alternatives

Cocoroute is a cloud-based CRM and operating system built for freight forwarders, consolidating sales, operations, finance, and customer-facing functions into a single platform. Every shipment is managed on one unified record that spans the full job lifecycle — from initial enquiry and quotation through shipment tracking, document handling, and invoicing. A dedicated customer portal is included, giving end clients visibility into their shipments without requiring separate tooling.

Cocoroute organises data through separate workspaces per organisation, keeping each freight forwarder's data isolated within the multi-tenant environment. This structure supports businesses managing distinct operational entities or brands under one account. An AI capture module is included as a core product feature, though specific capabilities are not publicly detailed. Onboarding support is provided to assist teams in getting up and running on the platform.

Targeted squarely at the freight forwarding and logistics industries, Cocoroute addresses the fragmentation common in freight operations — where sales, ops, finance, and customer communication typically span multiple disconnected tools. By centralising all shipment data on a single record, the platform reduces the need for cross-system reconciliation and gives all stakeholders — commercial, operational, financial, and customer-facing — a consistent view of each job.