Pacejet Pricing, Features, Reviews and Alternatives

the ability to default to the cheapest shipping method for the size and weight of the package, as well as showing all possible ship options

wish there was more customer functionality - meaning settings and rules can be changed by the customer rather than the engineers at pacejet

Thank you, Josh for your feedback. We appreciate your business and look forward to rolling out new features and functionalities that will benefit Pinnacle Peak Trading Company.

User friendly software, and great customer support to assist with start up . I love how it rates the cheapest option for our company and the customer. Both parties involved can save money. Its also nice how the address is pulled from our main software right into pace jet. We do not have to manually type in shipping addresses, eliminating user error. I love the TRACE OPTION to help figure out why a shipment cannot be shipped.

International shipments seem to be difficult to process. I dont technically think this is Pace Jets fault. Its just the nature of the beast when trying to ship internationally. Commodities and HTS codes can be somewhat exhausting to enter. If your company can provide these codes to the product you ship, it should make this frustration disappear, as these codes would be pulled over to pace jet from your main software.

Travis, thank you for this awesome review. We encourage you to check out our Beta Program under Support and Get Involved on our website. We're committed to driving continuous innovation through the platform.

Web/Cloud-based software - issue, however, was PaceJet did NOT work & was not stable at all!

Absolutely no user flow! PaceJet expects users to click keyboard buttons or scan 3-4 barcodes just to do a simple task, there is ZERO flow, meaning that when a warehouse employee completed shipping an order, there is no flow. A Normal system would pop-up an input box for your next order to ship, well not with pacejet and this is just one of many fundamental things you will find out when you try to...

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This has been a complex implementation in which all parties have worked beyond the scope of the agreement. We understand the emotional tone of this content and have offered to work with them on remaining components in bringing them live as well as to extend their subscription at no further cost to deliver value. It is our intent to connect with this reviewer and move forward.

Pacejet is seamlessly integrated for us. The service is reliable and very user friendly. It's easy to train new employees quickly.

Reporting is not as robust as it could be. Some of the add on features are not intuitive and require support from a rep, which is not always as easily accessible as I would like.

Hi Jonathan! Thank you for taking time to write a review. We're happy to hear that you are pleased with the integration between Pacejet and Oracle NetSuite. Also, the fact that it's easy to train new employees is great to hear. In terms of your comments on reporting, we think there may be new features and modules that you could take advantage of or do a preview of. Also, especially since you are a case study customer for us, consider whether you or someone at Tool Nut would like to be an advisory board member. We're always happy to hear from customers who are interested in helping us improve the platform. Thanks again for being a valued customer!

The software was customized to accommodate our unique product line. The Pacejet portal is simple and automates the fulfillment process in NS.

The support capacity appears to be lacking. Development team is constantly backed up with projects which impacts their ability to address customizations in a timely manner.

Jer, thank you for this 4-star review. We want to make sure you know that during the past year, we've changed our support management, increased our hours, and we've expanded our product, services, and support teams. We just released new functionality in early 2018, and would be happy to talk with you about everything new at Pacejet. Please contact our Customer Success Management team for an account review and briefing. You can also talk to them about the ability to preview new products and volunteer for our advisory board. We appreciate you taking the time to provide your feedback and hope to see your satisfaction grow higher and higher.