saving on shipping costs
the ability to default to the cheapest shipping method for the size and weight of the package, as well as showing all possible ship options
wish there was more customer functionality - meaning settings and rules can be changed by the customer rather than the engineers at pacejet
Thank you, Josh for your feedback. We appreciate your business and look forward to rolling out new features and functionalities that will benefit Pinnacle Peak Trading Company.
Likelihood to recommend: 8/10
I think i benefit most, by being able to ship with any vendor from the same shipping source. I can ship UPS, FED EX, and USPS from one page. No more individual software and multiple computer updates.
User friendly software, and great customer support to assist with start up . I love how it rates the cheapest option for our company and the customer. Both parties involved can save money. Its also nice how the address is pulled from our main software right into pace jet. We do not have to manually type in shipping addresses, eliminating user error. I love the TRACE OPTION to help figure out why a shipment cannot be shipped.
International shipments seem to be difficult to process. I dont technically think this is Pace Jets fault. Its just the nature of the beast when trying to ship internationally. Commodities and HTS codes can be somewhat exhausting to enter. If your company can provide these codes to the product you ship, it should make this frustration disappear, as these codes would be pulled over to pace jet from your main software.
Travis, thank you for this awesome review. We encourage you to check out our Beta Program under Support and Get Involved on our website. We're committed to driving continuous innovation through the platform.
Likelihood to recommend: 10/10
To start off the people at PaceJet all really did seem like for the most part that they do care & they are trying to run a reputable business. However, that is where the good comments unfortunately end. Their company from the top down is very confusing. One person just points blame at the next all the way up to the [SENSITIVE CONTENT HIDDEN] pointing fingers at other companies or their counterparts. Our project was completely messed up with PaceJet. We asked a lot of pre-sales questions which included going over what shipping carriers we use. We outlined our business goals and needs then were sold on PaceJet by their staff into a multi-year solution. Kicking off the project with kick-off coordinator was straight forward they went over our info again and then we went into the integration phase. By this point now 3-4 people from PaceJet had spoken with us regarding our project. The issue there was months later PaceJet then confirms that about half of the things on our list of issues that came up could not be fixed and its due to the way pacejet was designed. Things that their staff should have instantly said to us prior to even purchasing pacejet! Their staff literally configured business rules for us then that would not work at all due to the way pacejet's software flow works. So we wasted months setting things up and configuring things ultimately that would not work. Also they keep pointing fingers about giving us a refund! A nightmare stay away from them
Web/Cloud-based software - issue, however, was PaceJet did NOT work & was not stable at all!
Absolutely no user flow! PaceJet expects users to click keyboard buttons or scan 3-4 barcodes just to do a simple task, there is ZERO flow, meaning that when a warehouse employee completed shipping an order, there is no flow. A Normal system would pop-up an input box for your next order to ship, well not with pacejet and this is just one of many fundamental things you will find out when you try to do business with them. You have to scan barcodes and click buttons about 7-9 times just to do a single order if you are using scan pack verification and rate quoting, they overcomplicated the process completely and have no user flow directing the user to what step is next! They have fundamental business flow/setup things not built into their software correctly and then to make matters worst half of their staff understands the way their software works than the other half and your project will be stuck in the middle!. Software CRASHES and does not work. More than 2 times during a 3 month period multiple computers would not be able to print labels from PaceJet. The one time it took their support staff over 2.5 weeks to fix the issue and we made zero changes! Every other software we use printed labels fine, it was only pacejet that crashed multiple times and it was on different computers with different printers, so its not like they could blame the computer type/printer type. This made us very uncomfortable using their software as it was very very buggy.
This has been a complex implementation in which all parties have worked beyond the scope of the agreement. We understand the emotional tone of this content and have offered to work with them on remaining components in bringing them live as well as to extend their subscription at no further cost to deliver value. It is our intent to connect with this reviewer and move forward.
Likelihood to recommend: 0/10
Pacejet is seamlessly integrated for us. The service is reliable and very user friendly. It's easy to train new employees quickly.
Reporting is not as robust as it could be. Some of the add on features are not intuitive and require support from a rep, which is not always as easily accessible as I would like.
Hi Jonathan! Thank you for taking time to write a review. We're happy to hear that you are pleased with the integration between Pacejet and Oracle NetSuite. Also, the fact that it's easy to train new employees is great to hear.
In terms of your comments on reporting, we think there may be new features and modules that you could take advantage of or do a preview of. Also, especially since you are a case study customer for us, consider whether you or someone at Tool Nut would like to be an advisory board member. We're always happy to hear from customers who are interested in helping us improve the platform.
Thanks again for being a valued customer!
The software was customized to accommodate our unique product line. The Pacejet portal is simple and automates the fulfillment process in NS.
The support capacity appears to be lacking. Development team is constantly backed up with projects which impacts their ability to address customizations in a timely manner.
Jer, thank you for this 4-star review. We want to make sure you know that during the past year, we've changed our support management, increased our hours, and we've expanded our product, services, and support teams.
We just released new functionality in early 2018, and would be happy to talk with you about everything new at Pacejet. Please contact our Customer Success Management team for an account review and briefing. You can also talk to them about the ability to preview new products and volunteer for our advisory board.
We appreciate you taking the time to provide your feedback and hope to see your satisfaction grow higher and higher.
Likelihood to recommend: 7/10
Pricing is customized based on each business's unique needs. Contact Pacejet Logistics to discuss shipping strategies and business requirements.