duely - 2026 Pricing, Features, Reviews & Alternatives

Duely is AML/CTF compliance software for Australian professional services firms with Tranche 2 obligations, which commenced 1 July 2026. It covers the full lifecycle in one system: the AML/CTF program, matter-based customer due diligence, verification and screening, suspicious matter handling, and the evidence file. Accounting and real estate are supported now; legal workflows are opening in phases.

The program module generates your AML/CTF program from a guided wizard covering the risk assessment and CDD procedures, then manages it like source material: versioned, approved, and exportable to PDF. AMLCO appointment, staff training with comprehension tests, personnel due diligence, quarterly effectiveness testing, and independent evaluation tracking hang off the same record.

Operational work runs through matters. A scoping wizard classifies each engagement against the designated service definitions and records the reasoning either way. The customer registry supports CSV import for existing books, ABN and ACN lookups validate entities against the Australian registers, and ownership mapping resolves companies and trusts to ultimate beneficial owners. Risk assessment applies your program's framework with built-in signals, ECDD documents source of funds and source of wealth, delayed CDD is tracked with deadline alerts, reliance on third parties is recorded under sections 37 and 38, and clients upload documents through secure requests instead of email.

Verification and screening are built in, not bolted on. Electronic identity verification handles individuals and companies (KYC and KYB) with biometrics, and every check runs automated screening for politically exposed persons, sanctions, and adverse media. Identity documents are processed by a specialist provider on a process-and-purge basis, screening runs through a dedicated screening service, and the resulting evidence is stored in Australia. On the Professional plan, screening can be re-run at any time, ongoing monitoring schedules CDD re-reviews with automatic triggers, and AI document extraction drafts ownership structures and UBOs from trust deeds and ASIC extracts for human review.

The evidence layer is the point. Approvals are recorded through a sign-off workflow, and each matter generates a tamper-evident evidence pack: versioned, hashed with SHA-256, and reproducible on demand from the live record. An append-only audit trail sits under every action, retention management covers the 7-year statutory period, and reporting registers track suspicious matters, unusual activity reports, threshold transactions, and cross-border movements.

Access control is designed around the sensitive parts of the workflow. Suspicious matters exist as shadow cases visible only to the AMLCO, supporting the section 123 tipping-off prohibition, with a legal professional privilege gate for privileged material. Data is encrypted at rest and in transit, secrets are isolated from application code, and matter records, documents, and evidence packs are hosted in Australian data centres (Sydney, and Microsoft Azure Australia East).

Plans are sized by firm, and every plan includes the complete compliance workflow. Starter ($59/mo AUD incl GST) includes 3 users, 30 customers, 30 active engagements, 2 GB storage, and 10 verifications a month ($8 each after). Professional ($129/mo) includes 10 users, 300 customers, unlimited engagements, 10 GB storage, and 50 verifications ($5 each after), plus priority support and a dedicated onboarding session. Billing is per firm, annual billing saves about 17%, and you can cancel anytime. Multi-office firms run on custom plans.reproducible on demand from the live record. An append-only audit trail sitsn management covers the 7-year statutory period, and reporting registers track suspicious matters, unusual activity reports, threshold transactions, and cross-border movements.

Access control is designed around the sensitive parts of the workflow. Suspicious matters ex