FireZAP - 2026 Pricing, Features, Reviews & Alternatives

FireZAP is a cloud-based multi-channel customer service and CRM platform that deploys AI agents to handle inbound messages 24 hours a day across WhatsApp (Official API and QR Code), Instagram, Messenger, Telegram, and Webchat from a single unified inbox. AI agents qualify leads, automatically advance Kanban CRM cards through configurable stages, book appointments directly into Google Calendar, and respond in both text and voice audio — all without human intervention. Each channel connection supports its own AI agent with a distinct voice profile and active schedule, and users supply their own Gemini, GPT, or Claude API key so there is no platform markup on AI consumption and no imposed message limits. Infrastructure is included in every plan as a dedicated server (4 vCPUs, 8 GB RAM), with no separate server contract required.

FireZAP targets a broad range of business sizes and industries. Solo professionals and small sales teams use the Starter and Pro plans for daily lead management, while the Business plan supports high-performance operations with multi-team department queues, 10,000 leads per month via Google Maps and Brazilian federal CNPJ prospecting, bulk messaging campaigns from CSV/Excel files, and NPS satisfaction surveys with real-time manager alerts. Retail and e-commerce operators benefit from native Shopify integration and the optional FireSHOP module — a PWA online store supporting delivery, pickup, and table orders with Pix, card, Mercado Pago, and Asaas payment processing. IT service teams connect to GLPI for AI-assisted ticket creation and lookup, while healthcare and professional services practices use the Agenda Pro add-on for online booking with integrated payment collection.

Beyond messaging, FireZAP provides SIP-based inbound and outbound voice calls handled entirely in the browser, WhatsApp voice call reception, call recording with access-controlled playback, and in-chat video conferencing with no client installation required. A visual flow builder constructs multi-step attendance menus, and a public API with webhooks supports connections to n8n, Typebot, PerfexCRM, Mercado Livre, and other external systems. A white-label reseller tier gives agencies a dedicated server environment. The platform is priced in Brazilian Reais, reflecting a primary focus on the Brazilian market, and offers a 7-day free trial with no credit card required.