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FreeScout
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source help desk and shared mailbox software
Table of Contents
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FreeScout - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
FreeScout overview
What is FreeScout?
FreeScout is an open source help desk and shared inbox software built with PHP that can be deployed on a shared hosting server. It offers various features, including support agents, ticket management, multiple mailboxes, and more.
FreeScout comes with a ticket translator module that allows users to translate customer messages and agent replies into various languages. It provides an end-user portal that enables customers to submit, view, and reply to tickets. The solution also helps administrators track the time users spend on each ticket and edit timelogs.
FreeScout generates real-time reports on conversation trends, team performance, productivity, time spent, and customer satisfaction. Users can customize the help desk interface according to their brand identity by changing the logo, footer text, and header color. FreeScout integrates with various third-party applications, including Slack, Whatsapp, Telegram, Jira, and more.
Starting price
Alternatives
with better value for money
FreeScout’s user interface
FreeScout reviews
Overall rating
4.2
/5
13
Positive reviews
77
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.25/10
5
4
3
2
1
8
2
2
0
1
Dave K.
MD
Sam B.
Partner
Frederic S.
CEO
Magdalena O.
Manager
Lukasz D.
CEO
Frederic S.
CEO
Who uses FreeScout?
Based on 13 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
FreeScout's key features
Most critical features, based on insights from FreeScout users:
All FreeScout features
Features rating:
FreeScout alternatives
FreeScout
Starting from
Free
Zendesk Suite
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
FreeScout pricing
Value for money rating:
Starting from
Free
User opinions about FreeScout price and value
Value for money rating:
To see what individual users think of FreeScout's price and value, check out the review snippets below.
Dave K.
MD
Sam B.
Partner
FreeScout support options
Typical customers
Platforms supported
Support options
FreeScout FAQs
FreeScout has the following typical customers:
Small Business
These products have better value for money
Q. What languages does FreeScout support?
FreeScout supports the following languages:
German, Spanish
Q. Does FreeScout support mobile devices?
FreeScout supports the following devices:
Android, iPhone
Q. Does FreeScout offer an API?
No, FreeScout does not have an API available.
Q. What level of support does FreeScout offer?
FreeScout offers the following support options:
Email/Help Desk
