GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshdesk vs FreeScout Comparison (2026)
Add to Compare
Compare similar apps
LiveAgent
4.7
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
Good recommendations?
Overview
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
FreeScout is an open source help desk and shared inbox software built with PHP that can be deployed on a shared hosting server. It offers various features, including support agents, ticket management, multiple mailboxes, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
4.2
13
5
4
3
2
1
8
2
2
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Manijith P.
Graphics Hardware Engineer
Johny D.
CSO and Helpdesk Global Lead
CH L.
Customer experience specialist
Pros
Not enoughreviews yet
Cons
Kosana A.
QA Analyst
Pablo G.
Customer Support
Jesse Z.
Software Developer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review18 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features104
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Branding
- Call Scripting
- Chat/Messaging
- Co-Browsing
- Communications Strategy Development
- Community Forums
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Decision Making
- Document Processing
- Email Management
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- Help Desk
- Inbound Identification
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Live Chat
- Macros
- Mentions
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Real-Time Chat
- Regulatory Compliance
- Reporting
- Reporting/Analytics
- Seamless Escalation
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Supporting Documents
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Optimization
- Workflows
- Total features12
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- All-Employee Access
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Branding
- Call Scripting
- Chat/Messaging
- Co-Browsing
- Communications Strategy Development
- Community Forums
- Contextual Engagement
- Contextual Response Generation
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Decision Making
- Document Processing
- Email Management
- Email Tracking
- Email to Case
- Escalation Handling
- Feedback Collection
- Help Desk
- Inbound Identification
- Independent Decision Making
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Utilization
- Knowledge Management
- Lead Development
- Live Chat
- Macros
- Mentions
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-step Planning
- Multilingual Support
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Open Listening
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Priority Case Alerts
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Real-Time Chat
- Regulatory Compliance
- Reporting
- Reporting/Analytics
- Seamless Escalation
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social
- Social Media Integration
- Supporting Documents
- Surveys
- Tagging System
- Targeted Emails
- Task Execution
- Team Inbox
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Optimization
- Workflows
Integrations
- Total integrations41
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
- Total integrationsN/A
- Airtable
- Asana
- Bitrix24
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Freshcaller
- Freshchat
- Gainsight Customer Success
- GitHub
- Harvest
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Linear
- Microsoft Outlook
- Microsoft Teams
- MightyCall
- Okta
- PDQ Deploy & Inventory
- Planhat
- STORIS
- Salesforce Service Cloud
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- WordPress
- Zapier
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- monday CRM
Alternatives
Explore similar apps
