Prime Suite vs eClinicalWorks

athenaOne

Epic

Practice Fusion

Intergy

Big Data MPI

Provation Apex

Compare Prime Suite and eClinicalWorks based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient engagement, and more via a unified portal. The platform includes financial, clinical, and analytics management technology, which lets users customize the solution to streamline billing, administrative, and reporting operations.

Activity Dashboard

Alerts/Notifications

Analytics

Charting

Compliance Management

Customizable Templates

Document Management

Document Storage

Drug Reference Database

EMR/EHR

E-Prescribing

For Cardiologists

For Family Medicine

For Neurologists

For Obstetrics & Gynecology

For Orthopedics

For Pain Management

For Primary Care

For Urologists

Medication Management

Mobile Access

Patient Engagement

Patient Portal

Patient Records Management

Patient Scheduling

Physician Scheduling

Practice Management

Reminders

Reporting/Analytics

Task Management

Template Management

Templates

Prime Suite

Web-based

Android

Windows

iPhone

iPad

Certified Medical Assistant

One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on.

Ultrasound Technologist

Overall experience with Prime Suite is positive during use, it’s when switching or upgrading that the experience is less positive.

Billing Manager

The financial applications and reporting was difficult to use.

Medical Director

I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party.  

I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information.  

Unable to extract financial records despite multiple contacts with customer service.  

I liked the ease of use and minimal training required to use it.

This is an unreasonably burdensome cost for the exit of a small practice.  

Used this software beginning with a legacy product that was acquired by Greenway.

president/owner

Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

Glitches, the product stops working due to "upgrades" and workarounds have to be done.

Office Software Support

Reporting functionality can be challenging due to how the data is stored.

Program Manager

Very disgusted with response time for solutions to billing and software times.

Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue.

Physician

The support is not only horrendous for the software, but the billing is even worse.

Orders tracking and diagnosis mapping is terrible.

The clinical portion is easy and intuitive, although we have received zero support in learning.

NOt good - the billing department  cannot keep accounts straight cannot  keep invoices straight can tell us why we are being billed

WE have then set up on a monthly pay basis - every three months or so  they shut us down for a week  stating we have not paid.

poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Billing

Upgrades

Reporting

Merger Issues

Bugs and Issues

Customer Support

Data Entry

Training and Learning Curve

Specialty Practice

Frequent bugs and performance issues

68% of reviewers feel negative about Greenway’s bugs and performance issues. Some users report experiencing frequent system errors, slowdowns, and downtime, which they find disruptive to daily operations. Reviewers indicate that resolving technical problems often takes longer than expected, with some expressing frustration over delayed responses and unresolved issues. They mention that updates can introduce new problems, and cloud-based users sometimes face additional delays in receiving fixes. Users feel that these ongoing technical challenges consume valuable time and hinder their ability to efficiently manage patient care and administrative tasks.

Adaptable for physician practices

91% of reviewers feel positive about Greenway’s suitability for physician practices. Reviewers indicate the system is user-friendly and customizable, allowing practices to efficiently manage clinical workflows and documentation. They appreciate that it keeps up with regulatory changes and evolving healthcare requirements, helping practices stay current in a rapidly changing industry. Some users say the software’s flexibility benefits both small and large practices, supporting a variety of specialties. Reviewers find that customizable templates and easy navigation help staff and providers streamline their work, which they feel improves overall patient care and operational efficiency.

Responsive customer support team

88% of reviewers feel positive about Greenway’s customer support. Reviewers appreciate having accessible and knowledgeable support staff who respond promptly to questions and provide helpful solutions. They indicate that support is available through multiple channels, including dedicated customer experience managers and user groups, which they find beneficial for resolving issues and learning the system. Some users report that the support team is patient and willing to guide them through problems, and they value the company’s openness to feedback and ongoing improvements in service. Many feel this support helps them use the product more effectively.

501-1000

51-200

201-500

Self-Employed

Greenway Health

eClinicalWorks EMR is a comprehensive and customizable electronic medical record system that streamlines clinical workflows and enhances patient care.

Accounts Receivable

Appointment Management

Appointment Scheduling

Claims Management

Claims Scrubbing

Coding Assistance

Compliance Tracking

Decision Support

EHR/EMR Integration

Electronic Payments

For Dermatologists

For Healthcare

For Medical Purposes

For Podiatrists

For Urgent Care

Handwriting Recognition

HIPAA Compliant

Insurance Eligibility Verification

Inventory Management

Lab Results

Meaningful Use Certified

Medical Billing

Monitoring

Multi-Location

Multi-Physician

ONC-ATCB Certified

Order Entry

Patient Intake

Patient Management

Patient Monitoring

Payment Collection

Payment Processing

Pre-Registration

Progress Notes

Remote Treatment Planning

Reporting & Statistics

Revenue Management

Scheduling

Secure Messaging

Self Service Portal

Video Conferencing

Voice Recognition

Reviewers indicate that eClinicalWorks offers low startup costs and competitive pricing, which some users find beneficial for small practices. However, some users report additional fees and feel the pricing lacks transparency, leading to unexpected expenses.

Value for money

By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).

eClinicalWorks

Linux

EHR only

EHR with Practice Management

RCM as a Service

Owner

They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on.

Nursing Supervisor

I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows.

An MBBS Student

Furthermore, eClinicalWorks enables efficient communication among several divisions, therefore increasing general efficiency of operations and the quality of patient experience.   Although the speed and learning curve of eClinicalWorks first presented problems, it has turned out to be a very useful tool for improving the daily running of medical practices.

Many healthcare operations depend on eClinicalWorks, a thorough and powerful tool for scheduling, billing, patient data management, and other clinical processes.

It took me some time to become acquainted with how everything operates, from managing patient records to grasping how billing and scheduling are linked, especially as I am also still gaining knowledge on clinical systems.

Practice Administrator

The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed.  

Office Manager

You can only have 1 user at a time in the patient profile which doesn't help for training purposes.

Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more.

Medical assistant

All the information you are able to see in just one screen, it was a little overwhelming at first though.

Customer Service Auditor

I like that a lot of things can be done with ECW, from billing to scheduling appointments, everything is in one place.

Medical Assistant

I don’t like how there are too many clicks to get to certain areas of the portal.

The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost.

MYSELF

I like how there is finally a system in place to communicate with my neurologist with questions about my visit.

Administrative Health Support

I would recommend it to colleges and choose this platform to manage my files over any other medical management platform.

Support Desk

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the  software.

Nurse

Also it allows you to look up a patients PMP from the software.

Physician Assistant

The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient.

Patient Portals, Automated Task box and appt scheduling

Notwithstanding, the system is much simpler to use and may save you a lot of time if once you get the hang of it by unifying several functions into one platform.

What I liked about it was that it was easy to navigate, It did not take long for me to know where to find what I was looking for.

Its steep learning curve as well can be difficult for inexperienced people to negotiate deftly.

Medical Receptionist

I often get a glitch on my screen that says "claim summary" after printing a patient receipt.

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.

Account Manager

You have to pay for a bunch of add ons, clearing house/statements, check in and others.

physician

The software itself makes it possible for a solo doc like me to manage the whole practice by myself.

Ease of access is there but it could be improved upon.

CSR Supervisor

need to create a ticket for support then wait for a call, will be better just to call and start resolving

Human resource manager

Its state of the art features has a huge impact on our daily operations.

Owner/ lead physician 

We were given incorrect information we could not cancel due to contract, then we’re told we could have cancelled anytime by clicking a button3) Verified by [sensitive content hidden] our ECW contact he sees we requested cancellation after selling back in December and again every month, HE ALSO did screen sharing and confirmed our software lacks “the button” to cancel ecw,4)

Prime Suite vs eClinicalWorks Comparison (2026)

Prime Suite

eClinicalWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives