App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Prime Suite Logo

Write a review

Suite for managing patients, records and medical operations

(2)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Prime Suite Pricing, Features, Reviews and Alternatives

Prime Suite FAQs

Q. Who are the typical users of Prime Suite?

Prime Suite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Prime Suite support?

Prime Suite supports the following languages:
English


Q. Does Prime Suite support mobile devices?

Prime Suite supports the following devices:
Android, iPad, iPhone


Q. Does Prime Suite offer an API?

No, Prime Suite does not have an API available.

Prime Suite product overview

What is Prime Suite?

Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient engagement, and more via a unified portal. The platform includes financial, clinical, and analytics management technology, which lets users customize the solution to streamline billing, administrative, and reporting operations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Not sure about Prime Suite? Compare it with a popular alternative

Prime Suite logo

Prime Suite

3.9
(215)
NextGen Office logo
4.0
(1.2K)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

300

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Prime Suite features

Functionality

3.8

/5

215

Total features

28

10 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Customizable Templates
Document Management
Charting
Compliance Management
Document Storage

Prime Suite users reviews

Overall Rating

3.9

/5

215

Positive reviews

75

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.47/10
Rating distribution

5

4

3

2

1

88

74

20

17

16

Pros
Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED.
We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.
The customer service is always quick to answer and helpful. They also have chat features and after hours care which i have used to great success.
Cons
During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained.
Primesuite is by far and away the absolute worst of the worst. I am actually leaving my current practice for a new job in large part because of this EMR system, which makes my job much more difficult.
If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.
TR
AvatarImg

Tiffany R.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

What's Great about Greenway - Prime Suite

Reviewed 7 years ago

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Pros

I was on the team responsible for reviewing and selecting the EHR system for our office. When we compared Greenway against several other leading EHR programs we found Prime Suite to be the most functional for all levels of computer capabilities. The cost was also competitive when compared to their competition and has remained so no matter what we've had to change or add over the past few years. Besides functionality we needed a customer support team that wouldn't abandon us and Greenway has not disappointed us in any way. They really appear to make customer service a priority by being prompt with their follow-ups, pleasant to work with when you feel completely inadequate and strive to provide a solution immediately.

Cons

Occasionally the system gets a bug that can take longer than you'd like to be fixed. The cons are really nothing you can't expect from a computer program and occasionally it crashes but this happens very seldom.

MU
AvatarImg

Matthew U.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Matthew from Dunbar Medical Associates, PLLC

Reviewed 9 years ago
Pros

The ability to customize the product to meet the needs of any sized practice or specialty. The product works out of the "box" but can easily be adjusted for more complex workflows and office needs. Intuitive layout - very similar to a paper chart. Vendor has had some growing pains but supports its product very well and listens to customers suggestions and complaints. Customer support through the Greenway...

Cons

Rapid expansion of the product have caused some growing pains but things are definitely improving. Their last upgrade was a big improvement to the product and allows for a greater flexibility and functionality from the previous version. This upgrade had a steep relearning curve but well worth the time and effort to master the new functionality.

RB
AvatarImg

Richard B.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Beware!

Reviewed 2 years ago

Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day.

Pros

Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Cons

There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

BE
AvatarImg

Brittany E.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User friendly, great reporting.

Reviewed 7 years ago

Used PrimeSuite in a cardiology practice for 5 years until I left that position for another practice. I loved it from day 1.

Pros

The software is just very user friendly. If you know how to operate a computer in general, you can work in PrimeSuite with ease. Compared to other systems I have used, this definitely "takes the cake" in that area. The reporting options are also great, especially when you get into the custom reporting you can build for pretty much whatever you need. I have worked in 3 systems and PrimeSuite is my favorite. Being fully integrated has so many benefits for billing, clinical, and administrative staff as well.

Cons

The one and only con I can think of is that the customer service went downhill after using PrimeSuite for about 5 years. During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained. I have been off of PrimeSuite for 2 years now though so hopefully that has improved and went back to the stellar customer service we had in the beginning.

KH
AvatarImg

Kristin H.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PrimeSuite Review

Reviewed 7 years ago

Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw.

Pros

Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset.

Cons

The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here.

Common Prime Suite comparisons

Prime Suite logo
Intergy logo
Prime SuitevsIntergy

Related categories