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Prime Suite
5
81
4
69
3
21
2
17
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Suite for managing patients, records and medical operations
Table of Contents
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Prime Suite - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Prime Suite overview
What is Prime Suite?
Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient engagement, and more via a unified portal. The platform includes financial, clinical, and analytics management technology, which lets users customize the solution to streamline billing, administrative, and reporting operations.
Prime Suite includes predefined templates for different kinds of physicians, enabling them to create and handle clinical documentation. It offers various tools to help medical professionals with ICD-10 coding for diagnosing and classifying diseases. Administrators also track progress, compliance, and quality protocols across various departments and procedures via a centralized dashboard.
Prime Suite is also included in Greenway Health’s ambulatory solutions and allows healthcare providers to optimize financial, administrative, and clinical procedures.
Starting price
Alternatives
with better value for money
Pros & Cons
Training and Learning Curve
Adaptability for physician practices
Responsive and supportive service
Billing
Upgrades
Reporting
Do you work for Prime Suite? Manage this product listing
Prime Suite’s user interface
Prime Suite reviews
Overall rating
3.8
/5
205
Positive reviews
60
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.60/10
5
4
3
2
1
81
69
21
17
17
Loganne Y.
Ultrasound Technologist
Bob L.
Medical Director
Loganne Y.
Ultrasound Technologist
Carol B.
Billing Manager
Bob L.
Medical Director
Bob L.
Medical Director
Who uses Prime Suite?
Based on 205 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsPrime Suite's key features
Most critical features, based on insights from Prime Suite users:
All Prime Suite features
Features rating:
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Prime Suite integrations (0)
Integrations rated by users
We looked at 205 user reviews to identify which products are mentioned as Prime Suite integrations and how users feel about them.
Integration rating: 5.0 (1)
“The integration with Phreesia helped streamline patient check-in, registration, and intake workflows while improving overall office efficiency and patient flow.”
“Yes because phreesia offered the check-in part for patients.”
Reneisha H.
Clinical and Administrative Support - Medical Assistant
Other top integrations
Prime Suite customer support
What do users say about Prime Suite customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Prime Suite customer support.
Widely noted by reviewers, Prime Suite customer support is accessible, responsive, and provides quick solutions to issues.
A significant portion of users highlight knowledgeable, friendly staff who offer patient assistance and follow up until resolution.
Common user feedback praises the ease of contacting support, with dedicated managers and multiple channels like phone and online help.
A small group of reviewers report inconsistent support quality, with some experiencing slow responses or lack of attention for smaller accounts.
Support options
Training options
To see what individual users say about Prime Suite's customer support, check out the review snippets below.
“One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on.”
Alicia B.
Certified Medical Assistant
Prime Suite FAQs
Prime Suite has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. Does Prime Suite support mobile devices?
Prime Suite supports the following devices:
Android, iPhone, iPad
Q. What level of support does Prime Suite offer?
Prime Suite offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
