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Greenway Health Prime Suite

Suite for managing patients, records and medical operations

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Greenway Health Prime Suite Pricing, Features, Reviews and Alternatives

Greenway Health Prime Suite product overview

Price starts from

$

0

What is Greenway Health Prime Suite?

Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient engagement, and more via a unified portal. The platform includes financial, clinical, and analytics management technology, which lets users customize the solution to streamline billing, administrative, and reporting operations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Greenway Health Prime Suite pricing information

Value for money

4.0

/5

206

Price starts from

$

0

Pricing options

Free plan
Subscription
Free trial
Pricing range

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Greenway Health Prime Suite features

Functionality

3.8

/5

206
Total Features16 2 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Customizable Templates
Document Management
Compliance Management
Records Management
Document Storage

Functionality contenders

Greenway Health Prime Suite users reviews

Overall rating

3.9

/5

206

Positive reviews

77%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.58/10
Rating distribution

5

4

3

2

1

88

71

18

15

14

Pros
The transformation from paper to our electronic systems has been wonderful for patient care and operations.

CM

Carrie M.

The customer service is always quick to answer and helpful. They also have chat features and after hours care which i have used to great success.

BS

Bethany S.

Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED.

RD

Ron D.

Cons
During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained.

BE

Brittany E.

Primesuite is by far and away the absolute worst of the worst. I am actually leaving my current practice for a new job in large part because of this EMR system, which makes my job much more difficult.

JD

Jared D.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

SG

S G.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've Used Primesuite for 7 years!

Reviewed 2 years ago
Pros

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Cons

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nobody loves their EHR

Reviewed 2 years ago

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Pros

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Cons

Service and response times to issues. We still have open tickets from December in the middle of February.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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PRIME GREEN WAY.

Reviewed 3 years ago

I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.

Pros

The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.

Cons

Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

Reviewed 5 years ago

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user. Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good EHR that continues to improve...

Reviewed 5 years ago

We have used this product since August of 2011. Since then, we have seen this EHR go through it’s growing pains, but ultimately, continues to improve and build on a platform that is more user-friendly and customizable (by non-techinical personnel which ultimately lowers overall cost of ownership) than many others out there in the market. No EHR is perfect and anyone touting such is not providing a realistic assessment of the current state of EHRs. There are definite pros and cons of each and ultimately, decisions need to be made with systems that have more pros than cons. As with any EHR system, you will only see maximum efficiency if the proper time is taken to perform the right set-up and then continuous process evaluation to tweak and adjust as the practice moves forward.

Pros

Ability of non-technical users to update and adjust templates without requiring the assistance of highly-paid consultants or users with advanced “technical” expertise. The new orders module helps tremendously for many different areas and can be used to help with PQRS, in-office lab testing or imaging (and has helped us with many audits to provide evidence of ordering and interpretation of said tests),...

Cons

The correspondence module for referral letters is really weak and needs a major overall. We still have to resort to transcription for more customized and stream-lined correspondence (versus sending the entire note). We know things are trying to move to a more electronic medium in communication, however, some docs will never abandon their fax machines and still really on paper charts. As such, we must...

Greenway Health Prime Suite FAQs and common questions

Greenway Health Prime Suite has the following pricing plans:
Starting from: $0.00


Greenway Health Prime Suite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Greenway Health Prime Suite supports the following languages:
English


No, Greenway Health Prime Suite does not have an API available.

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