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eClinicalWorks Logo

eClinicalWorks

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Electronic medical records for the healthcare sector

(1)

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eClinicalWorks Pricing, Features, Reviews and Alternatives

eClinicalWorks FAQs

Q. What type of pricing plans does eClinicalWorks offer?

eClinicalWorks has the following pricing plans:
Starting from: $449.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of eClinicalWorks?

eClinicalWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does eClinicalWorks support?

eClinicalWorks supports the following languages:
English


Q. Does eClinicalWorks offer an API?

No, eClinicalWorks does not have an API available.


Q. What level of support does eClinicalWorks offer?

eClinicalWorks offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)

eClinicalWorks product overview

Price starts from

449

Per month

Other

What is eClinicalWorks?

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Documentation
In Person
Webinars

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Starting from

449

Per month

Other

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Pricing range

Starting from

ic-pricetag

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Ease of use
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Customer support
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Value for money
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eClinicalWorks pricing information

Value for money

3.0

/5

364

Starting from

449

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

eClinicalWorks features

Functionality

3.3

/5

364

Total features

44

20 categories

Most valued features by users

Inventory Management
Accounts Receivable
Appointment Scheduling
Charting
Claims Management
Claims Scrubbing
Coding Assistance
Compliance Tracking

eClinicalWorks users reviews

Overall Rating

3.3

/5

364

Positive reviews

54

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.46/10
Rating distribution

5

4

3

2

1

101

94

60

46

63

Pros
The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.
I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions.
Overall experience is great this program is excellent for patent care and client dr relations.
Cons
This review is true and result of the pain Eclinical causing our office after 2 months. Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor.
If you hate your very existence on this earth then definitely use eCW for your EMR. I would rather be in prison.
It makes the overall patients experience confusing and horrible from the glitchy portal to the wrong reminders. There are so many things wrong with this product.
SD
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Savannah D.

Office Manager

Hospital & Health Care, 11-50 employees

Review source

Overall Rating

Post Go-Live Implementation is a headache

Reviewed a year ago

Transcript

Savannah D.: Hi, my name is Savannah. I'm an office manager. I would give eClinicalWorks a 3 out of 5...

sM
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stephen M.

Clinic & Special projects Adminstrator

Hospital & Health Care, 51-200 employees

Review source

Overall Rating

Good Features in eClinicalWorks

Reviewed 3 years ago

Transcript

Stephen: This is Stephen. I'm the special project administrator. And I will give eClinicalWorks three...

GL
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Gina L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pretty easy to learn

Reviewed 2 years ago
Pros

Lots of features and pretty easy to learn the software.

Cons

There's nothing I don't like, other than slow loading speeds sometimes.

Vendor response

Gina, thank you for your review! We are so happy to hear that you've had such a great experience.

CV
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Crystal V.

Medical Practice, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Functional basic EMR

Reviewed 3 years ago

Overall very functional EMR with a few small nuances.

Pros

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Cons

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

RH
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Robin H.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No enough space to write down all the complaints about this software and their support staff

Reviewed 5 years ago

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

SD
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Savannah D.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Post Go-Live Implementation is a headache

Reviewed 3 years ago

Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.

Pros

Ease of scheduling patients and reviewing labs/imaging/documents.

Cons

Implementing new features often takes months of back and forth with tech support.

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Shoshana Malka L.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eclinical review by medical practice

Reviewed 3 years ago

I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

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