iTrust - 2026 Pricing, Features, Reviews & Alternatives

iTrust is an instant feedback platform that helps organisations hear what people don’t always want to say out loud.

Every organisation has people with something important to say. A concern about how someone is being treated. A hazard that needs fixing. An idea that could make things better. Or simply a thank you. Most people won’t say it unless they feel safe to speak up, so it goes unsaid and nothing changes. iTrust gives them a simple, safe way to be heard.

How it works

iTrust encourages feedback of all kinds, not just complaints. Four feedback types sit at its heart: speak up, suggest a change, say something positive and raise a health and safety concern. Employees, volunteers and customers scan a QR code or follow a link to your iTrust account, fill out a short form and hit submit. They can choose to stay anonymous or leave their details. There’s no app to download, no account to create and no way to trace feedback back to them unless they choose to share their details. Feedback goes straight to your inbox the moment it’s sent, so you can act while it still matters. No dashboards to check and no waiting for survey results.

Who uses iTrust

iTrust is mainly used for whistleblowing, safeguarding, health and safety and improving workplace culture. HR leads and people managers use it to understand how their teams really feel. Compliance officers use it as a credible anonymous reporting channel. Safeguarding leads in sports clubs, schools and youth organisations use it to give young people, parents, staff and volunteers a safe way to raise concerns. Event organisers and small businesses use it to collect real-time feedback on experience, accessibility and safety.

Having iTrust in place also sends a clear message. It shows customers, staff and colleagues that you care about what they think and are committed to continually improving. That builds trust with your teams and customers and helps protect your reputation.

Where it started

iTrust was founded on a simple belief: that inequalities in sport could be tackled if people had a safe way to report what they saw, heard or witnessed. That belief quickly proved bigger than sport, and iTrust now works across businesses, charities, schools and events. The purpose has never changed.

Buy one gift one

Every subscription also supports better feedback culture in grassroots sport and charities through our buy one gift one programme, with each business choosing the club that receives a gifted membership. Organisations using iTrust also receive iTrust accreditation, including a certificate and badge they can share to show their commitment to safe, honest feedback