Onboard - 2026 Pricing, Features, Reviews & Alternatives

Onboard is a cloud-based restaurant management platform developed in Germany for restaurants, cafes, wine bars, and fine-dining establishments. The platform consolidates reservations, guest CRM, digital menus, gift cards, team management, shift planning, time tracking, team communication, and loyalty into a single modular system. Operators subscribe only to the modules required, with bundle discounts available at the Essential and Prestige tiers. All data is hosted on servers in Frankfurt, Germany, and the platform is fully GDPR-compliant.

Onboard centralizes bookings from multiple channels — including a website widget, Google, ChatGPT, and Claude.ai — into one unified inbox. The AI assistant Neo operates across all modules via voice and text input and supports PDF-based data import. An AI booking network connects to ChatGPT and Claude.ai over the open MCP protocol with OAuth 2.1, allowing those platforms to accept reservations directly. An automated phone assistant handles reservation calls around the clock. The reservation module includes a live floor plan, waitlist with auto-promotion, walk-in handling, check-in, and automated guest confirmation and reminder emails. The guest CRM automatically recognizes repeat visitors by email and phone, storing visit history, notes, preferences, and segments for targeted messaging.

Team-facing features in Onboard include drag-and-drop shift scheduling, shift swap requests, availability management, mobile and PIN-terminal clock-in with location verification, retroactive time entry with an approval workflow, and exportable monthly time reports. A team wiki with versioning and read receipts, plus a team chat with threads, mentions, polls, and shift handovers, supports internal communication. The digital menu module offers a drag-and-drop editor, allergen and additive tracking, per-table QR codes, a website menu widget, and PDF export. Native iOS and Android apps provide push notifications, Face ID login, and offline resilience for key mobile views. A 30-day free trial requires no credit card, and subscriptions can be cancelled at any time.