OpenTable vs Owner.com

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Compare OpenTable and Owner.com based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

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Access Controls/Permissions

Activities Booking

Alerts/Notifications

Availability Management

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Contact Database

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Reports

Customizable Templates

Delivery Estimate

Delivery Management

Electronic Payments

Email Reminders

Employee Management

Event Scheduling

Food Delivery Dispatching

Forecasting

For Restaurants

Gift Card Management

Group Reservations

Inventory Management

Kitchen/Menu Management

Loyalty Program

Menu Builder

Mobile Access

Mobile Booking

Mobile Payments

Online Booking

Online Ordering

Online Payments

Online Reservations

Order Entry

Order Management

Order Tracking

Payment Processing

Performance Metrics

Point of Sale (POS)

Point of Sale (POS) Integration

Promotions Management

QR Codes

Rate Management

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Reviews Management

Rewards Management

Room Booking

Sales Trend Analysis

SMS Messaging

Social Media Integration

Social Promotion

Table Management

Third Party Booking

Third-Party Integrations

Wait List Management

Website Integration

Reviews for OpenTable come from a wide variety of industries, including restaurants (7% of reviewers), hospital & health care (7%), and hospitality (5%). The most frequent use case for OpenTable cited by reviewers is reservations (98% of reviewers).

Users and use cases

Some users report that OpenTable offers useful features and occasional accessible pricing, and a few reviewers mention budget flexibility. However, many reviewers indicate high ongoing fees and extra costs, and they feel value for money is lacking.

Value for money

OpenTable is a reservations tool offering key features such as online booking, calendar/reminder system, mobile access, group reservations, and booking notes, among others.

OpenTable

Web-based

Android

Windows

iPhone

iPad

Basic

Core

Company Director

There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home.

OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less.

Co-Founder and Event Manager

It is useful for tracking customer behaviour regarding bookings and overall data analysis.

Publicist

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients.

Assistant Reservations Manager

From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute.

Owner

You can see what each restaurant offers and read reviews and find out who has a table you can reserve at the time you need it.   

It is very useful to boost last minute reservations, however not ideal as a main booking platform.

Helpful when making changes to website, reservations or overall availability.

Community Program Manager

I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

The cost involved when customers book through the OpenTable network.

MYSELF

It makes it very easy to reserve dinner reservations without having to call and be put on hold.

Sales and Event Manager

Everything in one place including reviews for our six locations, marketing and reporting

Co Owner

We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc.  

General Manager

No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.

I wish more restaurants used it so that it would be a one stop shop.

per booking is expensive..  Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel.  

Attorney

Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.

It makes the reservation for you, so you don't have to call around to get a table.  

Director of Marketing and Events

The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known.

Available reservations and wait lists help us decide where to eat.

Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant.

Founder

Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Associate Director

The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites.

Director

I’m on both side, supplying Opentable to our customers and using it for my own reservations.

Head of Strategy

There are some features that are not than intuitive in the navigation like canceling a reservation.

Event manager

I like that opentable has an app that’s easily accessible for venues.

Healthcare Recruiter

What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at.

When I make a reservation. With open table it schedules into my calendar and sends and email reminder in case I need to cancel or reschedule

Events Coordinator

Initially hard to set up with venue space, but their customer service was great in helping!

Manager and customer service

Optimized bookings, seating flow, and intuitive reservation booking.

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.

Restaurant operations

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Digital lead

In some areas open table isn’t as adopted, for example going aboard it would be super useful but not always a lot of restaurants are registered

The reservation system works efficiently, with solid functionality and a range of useful features.

IT Support Analyst

Server 

Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

It’s one of the top booking platforms if you can afford the service

Designer

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

Front Desk Clerk

It takes a day or two to appear in the site so sometimes I call the restaurant to confirm.

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Admin

It helps keep your guests aligned with the date and time!

Assurance Staff II

You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others.

Graphic Designer

An easy way to check reservations in restaurants since most of they currently request one.

Clinical Sex Therapist

They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

OpenTable has helped my family and friends make lunch and dinner plans on the go!

Lifestyle and Sales Director

Ease and the customer facing ability to get your restaurant reservations.

Director of Operations

Its worth using in conjunction with platform of choice so as to capture all guests

I wish they would broaden their reach so that the majority of the restaurants around us could participate in it.

Restaurant Reservations

Pricing

Guest Management

Phone and Mobile Access

Location Search

Reviews

Features

Rewards Program

High cost concerns

64% of reviewers feel negative about OpenTable’s pricing. Users think the platform is expensive compared to competitors, with high monthly fees and per-cover charges that can impact profitability. Reviewers say the cost of running promotions or using advanced features is often prohibitive, and some feel the value provided does not justify the expense. They mention that ongoing price increases and the lack of flexible pricing options are a concern, especially for smaller businesses. Some users report reconsidering their use of the platform due to these financial drawbacks.

Slow and inconsistent updates

Manager

Integration with POS is weak and need to be improved.

42% of reviewers feel negative about OpenTable’s improvements and updates. Some users report that the software can be slow to load, occasionally glitches, or crashes during peak times. Reviewers indicate that the interface sometimes feels outdated or clunky, and they find that learning all the features can be overwhelming. They mention that certain functions, like menu updates or integration with other systems, could be improved. Some reviewers feel frustrated by infrequent updates, lack of regional coverage, and the need for more intuitive customization options.

Intuitive and friendly design

96% of reviewers feel positive about OpenTable’s user interface. Reviewers indicate that the layout is visually appealing, easy to navigate, and presents information clearly. They appreciate the intuitive design, which allows users to find available times, view menus, and manage bookings without confusion. Users say the interface is consistent across devices and platforms, making it simple for both staff and guests to interact with the system. They value how quickly new users can learn the interface, and mention that its user-friendliness reduces training time and operational errors.

Effortless everyday usability

assistant digital merchandiser

This software is easy to use even for those who might not see themselves as very tech savvy - it basically does all the heavy lifting for you.

Service Manager 

Its super simple to use and train, but has everything you need to run things more efficiently.

97% of reviewers feel positive about OpenTable’s ease of use. Users think the platform is intuitive and quick to learn, making it accessible even for those who are not tech-savvy. They appreciate that it streamlines the reservation process, minimizes manual effort, and allows both staff and guests to navigate options with minimal training. Reviewers indicate that the system is convenient for making, changing, or viewing reservations, and say it helps organize and manage busy periods efficiently. They find the app’s straightforward design and seamless workflow valuable for daily restaurant operations.

Comprehensive reservation management

93% of reviewers feel positive about OpenTable’s restaurant reservations features. Reviewers appreciate how the platform streamlines booking for both customers and staff, allowing users to easily search, filter, and secure tables at a wide range of restaurants. They say it simplifies managing party sizes, special occasions, and preferences, while offering reminders and calendar integration. Users find value in features like real-time availability, waitlist management, and the ability to add notes or customize floor plans. They indicate that these capabilities help reduce booking errors, improve guest satisfaction, and make restaurant operations more efficient.

OpenTable vs Owner.com Comparison (2026)

OpenTable

Owner.com

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives