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Reservations Software

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SiteMinder logo
4.0
177

The hotel commerce platform with everything you need

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.1
    Features
    3.9
    Customer support
    3.6
Pros and Cons from SiteMinder users   
avatar
avatar
avatar
+15
SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
Siteminder awesome , be better and good service to integrated the system in the future.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.
And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.
The revenue managers all find the system very user friendly and the Siteminder team a pleasure to deal with.
You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible.
It's super clear and transparent. Interface is fairly easy to use.
Date picker widget is useless, just a square box with no options at all, customization not possible. Reservation dates (check in/out) are delivered not in UK format.
It is a good toll in our case to integrate between our PMS system and the OTAS that we work with such as Expedia and Booking.com.
My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.
So easy for use application. And i like for this website because so many travel can we manage.
With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable.
I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.
Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.
There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels.
This product is good to use but I found other products, such as Myallocator, are easier to use.
SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
Siteminder awesome , be better and good service to integrated the system in the future.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.
And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.
The revenue managers all find the system very user friendly and the Siteminder team a pleasure to deal with.
You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible.
It's super clear and transparent. Interface is fairly easy to use.
Date picker widget is useless, just a square box with no options at all, customization not possible. Reservation dates (check in/out) are delivered not in UK format.
It is a good toll in our case to integrate between our PMS system and the OTAS that we work with such as Expedia and Booking.com.
My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.
So easy for use application. And i like for this website because so many travel can we manage.
With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable.
I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.
Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.
There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels.
This product is good to use but I found other products, such as Myallocator, are easier to use.
SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
Siteminder awesome , be better and good service to integrated the system in the future.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.
And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.
The revenue managers all find the system very user friendly and the Siteminder team a pleasure to deal with.
You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible.
It's super clear and transparent. Interface is fairly easy to use.
Date picker widget is useless, just a square box with no options at all, customization not possible. Reservation dates (check in/out) are delivered not in UK format.
It is a good toll in our case to integrate between our PMS system and the OTAS that we work with such as Expedia and Booking.com.
My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.
So easy for use application. And i like for this website because so many travel can we manage.
With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable.
I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.
Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.
There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels.
This product is good to use but I found other products, such as Myallocator, are easier to use.
Hostaway logo
4.7
850

Vacation rental software for property management companies

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Hostaway users   
+15
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
BentoBox logo
4.4
24

Know your diners. Grow your business.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.3
Pros and Cons from BentoBox users   
avatar
avatar
avatar
+13
Their entire team is also extremely responsive and helpful. They really work hard to ensure your brand is represented well on a nice, clean website.
With the gift card sales option, we recently had a problem because the charge was fraudulent.
It's the first impression of their perception and helps us set the tone for their expectations before they even walk through our doors. A great site is a valuable asset.
Worse company ever so far take your business somewhere else.
The websites produced have been beautiful, very easy to use and the customer service is great.
You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it.
Overall, I love our website. It's functional, user friendly and looks awesome.
Offer good deal on building website. Started to charge me monthly Subscription they charged two months subscription but failed to deliver the product in timely manner.
Everyone has been extremely helpful and friendly through the entire process. We needed a direction for our brand and they helped match my vision with just a little information.
Some of the best customer service I've experienced, and certainly the best support for a website builder.
Its Media Gallery with being able to centre the photos is very useful. Also the general layout and options for the website are a great starting point for any website.
This makes managing a website an efficient and simple task. The sites they produce look stunning and integrate with just about restaurant related social media and service platform.
I've found Bentobox to be incredibly supportive of our mission and responsive when we've needed guidance.
BentoBox is just as simple to use as most other drag-n-drop website builders. The Google Tag Manager, Analytics, and other built-in software integrations are very useful.
I recommend this to all restaurant owners looking to branch out to the online market. It specializes in restaurant website building.
It's very easy to use, i use it daily. I update our website all the time and its been one of the easiest website builder i have ever used.
Their entire team is also extremely responsive and helpful. They really work hard to ensure your brand is represented well on a nice, clean website.
With the gift card sales option, we recently had a problem because the charge was fraudulent.
It's the first impression of their perception and helps us set the tone for their expectations before they even walk through our doors. A great site is a valuable asset.
Worse company ever so far take your business somewhere else.
The websites produced have been beautiful, very easy to use and the customer service is great.
You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it.
Overall, I love our website. It's functional, user friendly and looks awesome.
Offer good deal on building website. Started to charge me monthly Subscription they charged two months subscription but failed to deliver the product in timely manner.
Everyone has been extremely helpful and friendly through the entire process. We needed a direction for our brand and they helped match my vision with just a little information.
Some of the best customer service I've experienced, and certainly the best support for a website builder.
Its Media Gallery with being able to centre the photos is very useful. Also the general layout and options for the website are a great starting point for any website.
This makes managing a website an efficient and simple task. The sites they produce look stunning and integrate with just about restaurant related social media and service platform.
I've found Bentobox to be incredibly supportive of our mission and responsive when we've needed guidance.
BentoBox is just as simple to use as most other drag-n-drop website builders. The Google Tag Manager, Analytics, and other built-in software integrations are very useful.
I recommend this to all restaurant owners looking to branch out to the online market. It specializes in restaurant website building.
It's very easy to use, i use it daily. I update our website all the time and its been one of the easiest website builder i have ever used.
Their entire team is also extremely responsive and helpful. They really work hard to ensure your brand is represented well on a nice, clean website.
With the gift card sales option, we recently had a problem because the charge was fraudulent.
It's the first impression of their perception and helps us set the tone for their expectations before they even walk through our doors. A great site is a valuable asset.
Worse company ever so far take your business somewhere else.
The websites produced have been beautiful, very easy to use and the customer service is great.
You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it.
Overall, I love our website. It's functional, user friendly and looks awesome.
Offer good deal on building website. Started to charge me monthly Subscription they charged two months subscription but failed to deliver the product in timely manner.
Everyone has been extremely helpful and friendly through the entire process. We needed a direction for our brand and they helped match my vision with just a little information.
Some of the best customer service I've experienced, and certainly the best support for a website builder.
Its Media Gallery with being able to centre the photos is very useful. Also the general layout and options for the website are a great starting point for any website.
This makes managing a website an efficient and simple task. The sites they produce look stunning and integrate with just about restaurant related social media and service platform.
I've found Bentobox to be incredibly supportive of our mission and responsive when we've needed guidance.
BentoBox is just as simple to use as most other drag-n-drop website builders. The Google Tag Manager, Analytics, and other built-in software integrations are very useful.
I recommend this to all restaurant owners looking to branch out to the online market. It specializes in restaurant website building.
It's very easy to use, i use it daily. I update our website all the time and its been one of the easiest website builder i have ever used.
Peek Pro logo

Peek Pro

4.7
771

Mobile-Optimized Booking System for Tour Operators

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Peek Pro users   
+15
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
Cloudbeds logo
4.4
323

PMS, Booking & Channel Management for Independent Properties

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Cloudbeds users   
avatar
+15
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
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4.4
270

Guesty, where every host thrives.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Guesty users   
avatar
avatar
+15
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.