OpenTable vs ResDiary

Booqable

Now Book It

Mindbody

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Now Book It is an online reservation platform providing a suite of tools for businesses in the hospitality industry to manage reservations, create personalized guest experiences, and increase sales. With an easy-to-navigate interface, Now Book It allows businesses to gain deep insights into customer behavior, such as average spend, visit frequency, and dining preferences.

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

Booking Management

Mobile Access

Group Reservations

Calendar Management

Customer Support

Rate Management

Promotions Management

Inventory Management

Reporting/Analytics

Reviews for OpenTable come from a wide variety of industries, including restaurants (7% of reviewers), hospital & health care (7%), and hospitality (5%). The most frequent use case for OpenTable cited by reviewers is reservations (98% of reviewers).

Users and use cases

Some users report that OpenTable offers useful features and occasional accessible pricing, and a few reviewers mention budget flexibility. However, many reviewers indicate high ongoing fees and extra costs, and they feel value for money is lacking.

Value for money

OpenTable is a reservations tool offering key features such as online booking, calendar/reminder system, mobile access, group reservations, and booking notes, among others.

OpenTable

Web-based

Android

Windows

iPhone

iPad

Resy OS

SevenRooms

Toast POS

ResDiary

DoorDash for Merchants

TouchBistro

Basic

Core

High cost concerns

Director of Marketing and Events

The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known.

Owner

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

64% of reviewers feel negative about OpenTable’s pricing. Users think the platform is expensive compared to competitors, with high monthly fees and per-cover charges that can impact profitability. Reviewers say the cost of running promotions or using advanced features is often prohibitive, and some feel the value provided does not justify the expense. They mention that ongoing price increases and the lack of flexible pricing options are a concern, especially for smaller businesses. Some users report reconsidering their use of the platform due to these financial drawbacks.

Slow and inconsistent updates

Manager

Integration with POS is weak and need to be improved.

42% of reviewers feel negative about OpenTable’s improvements and updates. Some users report that the software can be slow to load, occasionally glitches, or crashes during peak times. Reviewers indicate that the interface sometimes feels outdated or clunky, and they find that learning all the features can be overwhelming. They mention that certain functions, like menu updates or integration with other systems, could be improved. Some reviewers feel frustrated by infrequent updates, lack of regional coverage, and the need for more intuitive customization options.

Intuitive and friendly design

96% of reviewers feel positive about OpenTable’s user interface. Reviewers indicate that the layout is visually appealing, easy to navigate, and presents information clearly. They appreciate the intuitive design, which allows users to find available times, view menus, and manage bookings without confusion. Users say the interface is consistent across devices and platforms, making it simple for both staff and guests to interact with the system. They value how quickly new users can learn the interface, and mention that its user-friendliness reduces training time and operational errors.

Effortless everyday usability

assistant digital merchandiser

This software is easy to use even for those who might not see themselves as very tech savvy - it basically does all the heavy lifting for you.

97% of reviewers feel positive about OpenTable’s ease of use. Users think the platform is intuitive and quick to learn, making it accessible even for those who are not tech-savvy. They appreciate that it streamlines the reservation process, minimizes manual effort, and allows both staff and guests to navigate options with minimal training. Reviewers indicate that the system is convenient for making, changing, or viewing reservations, and say it helps organize and manage busy periods efficiently. They find the app’s straightforward design and seamless workflow valuable for daily restaurant operations.

Comprehensive reservation management

Marketing Manager

I was previously responsible for booking reservations for large groups at restaurants and OpenTable makes it extremely easy to filter and find the best restaurant that fits your criteria for party size and requirements. Once you narrow down your choices, you input all the details of when you want the reservation and then it's done.

Occupational Therapist

Through OpenTable you can book reservations and include party size, time of reservation, and any special occasion being celebrated. If a time you have requested is not available, it recommends the closes available times. If you create an account, you can also earn rewards by booking through OpenTable.

93% of reviewers feel positive about OpenTable’s restaurant reservations features. Reviewers appreciate how the platform streamlines booking for both customers and staff, allowing users to easily search, filter, and secure tables at a wide range of restaurants. They say it simplifies managing party sizes, special occasions, and preferences, while offering reminders and calendar integration. Users find value in features like real-time availability, waitlist management, and the ability to add notes or customize floor plans. They indicate that these capabilities help reduce booking errors, improve guest satisfaction, and make restaurant operations more efficient.

Company Director

There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home.

OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less.

Co-Founder and Event Manager

It is useful for tracking customer behaviour regarding bookings and overall data analysis.

Assistant Reservations Manager

From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute.

You can see what each restaurant offers and read reviews and find out who has a table you can reserve at the time you need it.   

It is very useful to boost last minute reservations, however not ideal as a main booking platform.

Helpful when making changes to website, reservations or overall availability.

The cost involved when customers book through the OpenTable network.

MYSELF

It makes it very easy to reserve dinner reservations without having to call and be put on hold.

Sales and Event Manager

Everything in one place including reviews for our six locations, marketing and reporting

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc.  

General Manager

No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.

I wish more restaurants used it so that it would be a one stop shop.

per booking is expensive..  Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel.  

Attorney

Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.

It makes the reservation for you, so you don't have to call around to get a table.  

Available reservations and wait lists help us decide where to eat.

Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant.

Founder

Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Associate Director

The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites.

Publicist

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients.

Director

I’m on both side, supplying Opentable to our customers and using it for my own reservations.

Head of Strategy

There are some features that are not than intuitive in the navigation like canceling a reservation.

Event manager

I like that opentable has an app that’s easily accessible for venues.

When I make a reservation. With open table it schedules into my calendar and sends and email reminder in case I need to cancel or reschedule

Manager and customer service

Optimized bookings, seating flow, and intuitive reservation booking.

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.

Restaurant operations

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Digital lead

In some areas open table isn’t as adopted, for example going aboard it would be super useful but not always a lot of restaurants are registered

The reservation system works efficiently, with solid functionality and a range of useful features.

IT Support Analyst

Server 

Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

It’s one of the top booking platforms if you can afford the service

Designer

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

Front Desk Clerk

It takes a day or two to appear in the site so sometimes I call the restaurant to confirm.

Admin

It helps keep your guests aligned with the date and time!

Assurance Staff II

You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others.

Graphic Designer

An easy way to check reservations in restaurants since most of they currently request one.

Clinical Sex Therapist

They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

OpenTable has helped my family and friends make lunch and dinner plans on the go!

Lifestyle and Sales Director

Ease and the customer facing ability to get your restaurant reservations.

Director of Operations

Its worth using in conjunction with platform of choice so as to capture all guests

Guest data is not as robust as other platforms.

Community Program Manager

I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

Our times didn’t correlate to the actual reservation times.

It is easy to use for the Restaurant Management in the front and back end.

Teacher

I liked that I was able to book a table instead of driving and finding out there was a long wait!

Restaurant Reservations

Pricing

Guest Management

Phone and Mobile Access

Location Search

Reviews

Features

Rewards Program

Ease of Use

Mid-size Business

Small Business

Freelancers

Large Enterprises

Some users report that OpenTable offers useful features and exposure, and they appreciate occasional free trials or accessible pricing options. Some reviewers feel it can be cost effective for their needs, and a few mention that OpenTable has worked with them to fit within their budget. However, many reviewers indicate that OpenTable is expensive compared to competitors, with high ongoing fees and additional costs for certain functionalities. They say the pricing structure, including per-cover charges and promotion costs, often outweighs the benefits, and some users feel the value for money is lacking given the alternatives available.

Restroworks

Restroworks powers 25,000+ restaurants worldwide with a cloud-based platform combining POS, inventory, kitchen automation, kiosks, and analytics, helping restaurant brands streamline operations, gain real-time insights, and scale efficiently.

KickFin

Kickfin is a tip distribution software designed to help hospitality businesses deposit tips into employees’ bank accounts in real-time. It enables managers to track return on investments (ROIs), validate and approve tip amounts for staff members, and add or remove employees from tip groups.

AI-powered, commission-free restaurant booking system to manage tables, boost online visibility, and grow revenue for venues of all sizes.

OpenTable vs ResDiary Comparison (2026)

OpenTable

ResDiary

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives