OpenTable vs WaitWell

Booqable

Now Book It

Mindbody

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Now Book It is an online reservation platform providing a suite of tools for businesses in the hospitality industry to manage reservations, create personalized guest experiences, and increase sales. With an easy-to-navigate interface, Now Book It allows businesses to gain deep insights into customer behavior, such as average spend, visit frequency, and dining preferences.

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Manager

Customer service for issues with the software aren’t always helpful.

I've had a great experience and the customer support is very helpful when i needed it.

The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

Access Controls/Permissions

Activities Booking

Alerts/Notifications

Availability Management

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Contact Database

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Reports

Customizable Templates

Delivery Estimate

Delivery Management

Electronic Payments

Email Reminders

Employee Management

Event Scheduling

Food Delivery Dispatching

Forecasting

For Restaurants

Gift Card Management

Group Reservations

Inventory Management

Kitchen/Menu Management

Loyalty Program

Menu Builder

Mobile Access

Mobile Booking

Mobile Payments

Online Booking

Online Ordering

Online Payments

Online Reservations

Order Entry

Order Management

Order Tracking

Payment Processing

Performance Metrics

Point of Sale (POS)

Point of Sale (POS) Integration

Promotions Management

QR Codes

Rate Management

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Reviews Management

Rewards Management

Room Booking

Sales Trend Analysis

SMS Messaging

Social Media Integration

Social Promotion

Table Management

Third Party Booking

Third-Party Integrations

Wait List Management

Website Integration

Reviews for OpenTable come from a wide variety of industries, including restaurants (7% of reviewers), hospital & health care (7%), and hospitality (5%). The most frequent use case for OpenTable cited by reviewers is reservations (98% of reviewers).

Users and use cases

Reviewers appreciate OpenTable’s useful features and exposure, and some users report affordable pricing when negotiated. However, reviewers indicate that pricing is often higher than competitors, and some users say value for money is limited, especially for smaller businesses.

Value for money

OpenTable is a reservations solution with key features that include online booking, calendar/reminder system, mobile access, group reservations, booking notes, and more.

OpenTable

Web-based

Android

Windows

iPhone

iPad

Resy OS

SevenRooms

Toast POS

ResDiary

DoorDash for Merchants

TouchBistro

Basic

Core

High cost concerns

Director of Marketing and Events

The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known.

Owner

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

63% of reviewers feel negative about OpenTable’s pricing. Reviewers indicate that the platform is expensive compared to competitors, with high monthly fees and costly pay-per-use programs. Some users say the price per cover is steep and does not always justify the value received. Reviewers report that promotional costs are high and that ongoing expenses can strain budgets, especially for smaller venues. Some reviewers feel that the pricing structure is a significant drawback when considering alternatives.

Need for regular enhancements

Integration with POS is weak and need to be improved.

42% of reviewers feel negative about OpenTable’s improvements and updates. Some reviewers report that the software can be slow to load, occasionally glitchy, or lag during busy times. Users think the interface sometimes feels outdated or unintuitive, and they wish for more frequent upgrades and better integration with other systems. Reviewers indicate that learning the platform can be overwhelming due to numerous options, and some users find certain features, like filters and tags, lacking or difficult to use.

Intuitive and user-friendly design

96% of reviewers feel positive about OpenTable’s user interface. Reviewers appreciate the visually appealing layout, which makes navigation easy and clear. Some users say the interface is intuitive, allowing them to quickly search for restaurants, view menus, and select reservation times. Reviewers indicate that the platform is accessible for both staff and guests, and they value how user-friendly it is across devices. Some reviewers find that the interface helps reduce training time and enhances the overall experience for everyone involved.

Effortless user experience

assistant digital merchandiser

This software is easy to use even for those who might not see themselves as very tech savvy - it basically does all the heavy lifting for you.

97% of reviewers feel positive about OpenTable’s ease of use. Reviewers indicate that the software is straightforward and quick to learn, even for those who are not tech-savvy. Some users say the platform anticipates their needs, making tasks like booking, managing, and viewing options simple. Reviewers appreciate that the system is easy to train staff on and helps streamline operations. Some reviewers report that using OpenTable saves time and reduces hassle, allowing them to focus more on their guests and less on administrative tasks.

Streamlined reservation management

Marketing Manager

I was previously responsible for booking reservations for large groups at restaurants and OpenTable makes it extremely easy to filter and find the best restaurant that fits your criteria for party size and requirements. Once you narrow down your choices, you input all the details of when you want the reservation and then it's done.

Occupational Therapist

Through OpenTable you can book reservations and include party size, time of reservation, and any special occasion being celebrated. If a time you have requested is not available, it recommends the closes available times. If you create an account, you can also earn rewards by booking through OpenTable.

93% of reviewers feel positive about OpenTable’s restaurant reservations. Reviewers appreciate how the platform simplifies booking by allowing users to select party size, time, and special requests with ease. Some reviewers find the ability to view menus, reviews, and available time slots especially helpful for planning. Users indicate that managing reservations digitally reduces stress for staff and guests, and they value features like reminders, waitlist management, and reward points. Some reviewers report that the system helps optimize seating arrangements and improves overall restaurant organization.

Company Director

There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home.

Legal Assistant

It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants.

Co-Founder and Event Manager

It is useful for tracking customer behaviour regarding bookings and overall data analysis.

Assistant Reservations Manager

From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute.

You can see what each restaurant offers and read reviews and find out who has a table you can reserve at the time you need it.   

It is very useful to boost last minute reservations, however not ideal as a main booking platform.

Helpful when making changes to website, reservations or overall availability.

OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less.

MYSELF

It makes it very easy to reserve dinner reservations without having to call and be put on hold.

I wish more restaurants used it so that it would be a one stop shop.

Attorney

Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.

It makes the reservation for you, so you don't have to call around to get a table.  

Available reservations and wait lists help us decide where to eat.

Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant.

Founder

Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Associate Director

The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites.

Publicist

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients.

Head of Strategy

There are some features that are not than intuitive in the navigation like canceling a reservation.

The cost involved when customers book through the OpenTable network.

Commercial Advisor

Annoying emails asking me to write reviews.

When I make a reservation. With open table it schedules into my calendar and sends and email reminder in case I need to cancel or reschedule

Sales and Event Manager

Everything in one place including reviews for our six locations, marketing and reporting

Manager and customer service

Optimized bookings, seating flow, and intuitive reservation booking.

It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Digital lead

In some areas open table isn’t as adopted, for example going aboard it would be super useful but not always a lot of restaurants are registered

The reservation system works efficiently, with solid functionality and a range of useful features.

IT Support Analyst

Server 

Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Designer

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

Admin

It helps keep your guests aligned with the date and time!

Assurance Staff II

You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others.

Graphic Designer

An easy way to check reservations in restaurants since most of they currently request one.

Clinical Sex Therapist

They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

OpenTable has helped my family and friends make lunch and dinner plans on the go!

Director of Operations

Its worth using in conjunction with platform of choice so as to capture all guests

Guest data is not as robust as other platforms.

Community Program Manager

I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

Event manager

I like that opentable has an app that’s easily accessible for venues.

Teacher

I liked that I was able to book a table instead of driving and finding out there was a long wait!

I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked!

Whenever I need to entertain guests, Open Table provides many options to dine as well as available times for reservations.

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc.  

Public Services Librarian

If you make a mistake, you have to cancel the reservation in order to make a new one because the system will show the time you want as unavailable otherwise.

I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area.

Finance Manager

Not guaranteed seating upon arrival with booking time.

General Manager

No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.

Asst Property Manager

I also like how it gives you the option to note if it is a celebratory meal such as birthday, anniversary.

Team Lead 

The ability to search through so many different types of food and the availability of dates and times is great.

OpenTable vs WaitWell Comparison (2026)

OpenTable

WaitWell

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives