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WaitWell

Queue and booking solution for busy service locations

Last updated: January 2025

see alternatives

WaitWell - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is WaitWell?

With WaitWell, organizations can optimize their service delivery by combining Appointments with Walk-In service. Clients make an appointment or join the virtual queue using a QR code, weblink, SMS text or optional kiosk and receive real-time updates about position in line and estimated wait time. Clients appreciate the chance to move freely and that they don't have to wait in a crowded lobby or waiting area. Instead, they can use their wait time to be productive or relax.

WaitWell provides data that organizations need in order to provide an optimal customer experience. A real-time dashboard provides at-a-glance overview of the user's location so that management can make decisions on-the-fly to ensure the very best customer experience possible. In addition, WaitWell provides powerful insights through it's reports and analytics. Reports include: service time, wait time, no-show and cancel rates, balk rates and ticket volume. All reports can be filtered by date range, service provider, location, region or department.

WaitWell is the market leader when it comes to Customer Success. We work closely with our customers to understand the needs of the organization to ensure a successful implementation of virtual queueing and appointments.

Benefits of using WaitWell

- View drop-in visitors and scheduled appointments on one screen
- Join queue by SMS, QR Code, website or Kiosk
- Two stage wait to manage capacity within waiting area
- Simple and intuitive Queue screen
- Two-way SMS communication between staff and customers for seamless and continuous communication
- Dashboard provides real-time insights into customer wait experience
- Powerful reports & analytics to identify service trends over time

Starting from

250

Per month

Alternatives with better value for money

WaitWell's key features

Most critical features, based on insights from WaitWell users:

Self Check-In/Check-Out

4.7

(35)

Online Booking

4.8

(29)

Visitor Tracking

4.8

(28)

Alerts/Notifications

4.8

(19)

Confirmations/Reminders

4.7

(24)

Access Controls/Permissions

4.7

(15)

All WaitWell features

Features rating:

4.8

(77)

API

5.0

(1)

Appointment Management

4.9

(29)

Real-Time Data

4.7

(18)

Real-Time Notifications

5.0

(3)

Calendar Management

5.0

(6)

Waitlist Status Tracking

4.9

(8)

Third-Party Integrations

4.5

(2)

Reporting & Statistics

4.9

(8)

Customer Database

5.0

(3)

Registration Management

4.9

(9)

Mobile Access

4.7

(11)

Multi-Location

4.3

(3)

Queue Management

(0)

Public Waitlist

(0)

Prioritization

(0)

Multi-Language

(0)

Mobile Alerts

5.0

(3)

Group Scheduling

(0)

For Salons and Spas

(0)

For Restaurants

(0)

Activity Dashboard

(0)

Real-Time Reporting

5.0

(3)

Recurring Appointments

(0)

Reminders

4.0

(1)

Reservations Management

(0)

SMS Messaging

(0)

User Profiles

(0)

Waiting Time Tracking

(0)

Website Integration

(0)

Wireless Internet Access Control

(0)

Workflow Management

(0)

Automated Scheduling

(0)

Availability Management

(0)

Client Database

(0)

Client Management

(0)

Communication Management

(0)

Compliance Management

(0)

Contact Management

(0)

Credit Card Processing

(0)

Customer Accounts

(0)

Customer Activity Tracking

(0)

Customer Experience Management

(0)

Customer History

(0)

Customizable Branding

4.7

(3)

Customizable Forms

4.0

(1)

Customizable Reports

(0)

Customizable Templates

(0)

Data Import/Export

5.0

(1)

Digital Signature

(0)

Document Management

(0)

Electronic Payments

(0)

Email Alerts

(0)

Email Management

(0)

Email Marketing

(0)

Email Reminders

4.0

(1)

Employee Directory

(0)

Employee Management

(0)

WaitWell awards

Visitor Management

96/100

Appointment Scheduling

84/100

WaitWell alternatives

WaitWell

4.9

(77)

Starting from

250

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.8

TablesReady

4.7

(66)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.6

Customer Support

4.7

Schedulicity

4.4

(126)

visit website

Starting from

34.99

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.2

Value for Money

4.5

Customer Support

4.5

Fresha

4.8

(1.4K)

visit website

Starting from

Free

Free trial

Free version

Ease of Use

4.9

Features

4.7

Value for Money

4.8

Customer Support

4.8

WaitWell pricing

Value for money:

4.8

Starting from

250

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

WaitWell integrations (13)

Integrations rated by users

We looked through 77 user reviews, to identify which products are mentioned as WaitWell integrations, and what is the users perception.

WordPress

Integration rating: 5.0 (1)

“We've been able to develop a web app for our guests to check the current wait times on our attractions, sign them selves up, and see all sorts of information.”

Ryan Barajas

Marketing Manager

HubSpot CRM

Integration rating: 5.0 (1)

“As a company who primarily makes sales in person, it can be hard to tie online advertising to sales. This allows me to draw a direct line from visits to our website to in-person visits. Allowing me to make more informed decisions about our marketing efforts.”

Ryan Barajas

Marketing Manager

WaitWell support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

24/7 (Live rep)

Training options

Live Online

Webinars

Documentation

Videos

In Person

WaitWell reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.42/10

Rating distribution

Pros

It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time.

Mark M.

Quality Control Specialist

WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction.

Sonika J.

Associate Quality Engineer

I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.

Mary M.

Operations Officer

Cons

It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.

Chance O.

Owner

I can't remember anything that disappointed me while using it so i lack nothing to dislike.

Daisy B.

Tour Consultant

There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand.

Arindam B.

Senior Manager

Read all reviews

WaitWell FAQs

Q. What type of pricing plans does WaitWell offer?

WaitWell has the following pricing plans:
Starting from: $250.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of WaitWell?

WaitWell has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does WaitWell support?

WaitWell supports the following languages:
English, French, Spanish

Q. Does WaitWell support mobile devices?

WaitWell supports the following devices:
Android, iPad, iPhone

Q. Does WaitWell offer an API?

Yes, WaitWell has an API available for use.

Q. What other apps does WaitWell integrate with?

WaitWell integrates with the following applications:
HubSpot Marketing Hub, Salesforce Starter, Microsoft Outlook, Google Authenticator, Google Workspace, Microsoft Teams, Salesforce.org Education Cloud, Google Meet, Google Calendar, HubSpot CRM, HubSpot Service Hub, Microsoft Excel

Q. What level of support does WaitWell offer?

WaitWell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)