App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

WaitWell Logo
WaitWell
4.9
(74)

Write a review

Queue and booking solution for busy service locations

visit website

(0)

WaitWell Pricing, Features, Reviews and Alternatives

WaitWell product overview

Price starts from

250

Per month

Flat Rate

What is WaitWell?

With WaitWell, organizations can optimize their service delivery by combining Appointments with Walk-In service. Clients make an appointment or join the virtual queue using a QR code, weblink, SMS text or optional kiosk and receive real-time updates about position in line and estimated wait time. Clients appreciate the chance to move freely and that they don't have to wait in a crowded lobby or waiting area. Instead, they can use their wait time to be productive or relax.

Key benefits of using WaitWell

- View drop-in visitors and scheduled appointments on one screen
- Join queue by SMS, QR Code, website or Kiosk
- Two stage wait to manage capacity within waiting area
- Simple and intuitive Queue screen
- Two-way SMS communication between staff and customers for seamless and continuous communication
- Dashboard provides real-time insights into customer wait experience
- Powerful reports & analytics to identify service trends over time

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation
Videos
In Person

WaitWell pricing information

Value for money

4.8

/5

74

Starting from

250

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WaitWell features

Functionality

4.7

/5

74

Total features

73

3 categories

Most valued features by users

Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access
Customizable Templates

Functionality contenders

WaitWell users reviews

Overall Rating

4.9

/5

74

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

63

11

0

0

0

Pros
WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction.
I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive.
Nice and receptive to ideas is the personnel. Everything has gone really well with excellent line management and supportive staff.
Cons
It's frustrating that we're charged for how many texts get sent out so our messages are limited to carrier standards.
I can't remember anything that disappointed me while using it so i lack nothing to dislike.
There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand.

Overall rating contenders

WaitWell FAQs

Q. What type of pricing plans does WaitWell offer?

WaitWell has the following pricing plans:
Starting from: $250.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of WaitWell?

WaitWell has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does WaitWell support?

WaitWell supports the following languages:
English, French, Spanish


Q. Does WaitWell support mobile devices?

WaitWell supports the following devices:
Android, iPad, iPhone


Q. Does WaitWell offer an API?

Yes, WaitWell has an API available for use.


Q. What other apps does WaitWell integrate with?

WaitWell integrates with the following applications:
HubSpot Marketing Hub, Salesforce Starter, Microsoft Outlook, Google Authenticator, Google Workspace, Microsoft Teams, Salesforce.org Education Cloud, Google Meet, Google Calendar, HubSpot CRM, HubSpot Service Hub, Microsoft Excel


Q. What level of support does WaitWell offer?

WaitWell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)

Common WaitWell comparisons

WaitWell logo
Qminder logo
WaitWellvsQminder
WaitWell logo
Vagaro logo
WaitWellvsVagaro
WaitWell logo
Nspace logo
WaitWellvsNspace
WaitWell logo
Acuity Scheduling logo
WaitWellvsAcuity Scheduling

Related categories