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QueueMetrics
5
22
4
3
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
Last updated: March 2026
QueueMetrics Alternatives & Competitors (2026)
0.2
Value for money
Starting price
0.1
Functionality
Activity/News Feed
5/5
API
5/5
Audio Calls
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.1
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
Functionality
API
5/5
Automated Routing
4.6/5
Auto-Dialer
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.3
Functionality
Agent Interface
5/5
Auto-Dialer
4.9/5
Activity Dashboard
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Callback Scheduling
5/5
Call Center Management
4.4/5
Auto-Dialer
4.3/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
2-Way Messaging
4.3/5
Archiving & Retention
4/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.1
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
API
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.5
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Alerts/Escalation
5/5
API
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
0.2
Functionality
Automatic Call Distribution
4.8/5
Activity Dashboard
N/A
Agent Interface
N/A
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
API
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.3/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
API
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.5
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
API
5/5
Auto-Dialer
5/5
Call Recording
4.8/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
0.2
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.1
Functionality
Caller ID
4.8/5
Call Recording
4.8/5
Call Routing
4.8/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Automatic Call Distribution
5/5
API
3/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5