App comparison
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QueueMetrics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
QueueMetrics Alternatives & Competitors (2026)
Top 5 free alternatives
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
Value for money
Starting price
0.1
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.3
Value for money
Starting price
0.1
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
HubSpot Sales Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freemium email productivity & tracking for sales teams
0.3
Value for money
Starting price
0.1
Functionality
Reminders
5/5
For Startups
5/5
Opportunity Management
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
VICIdial
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source call center software with predictive dialer
0.3
Value for money
Starting price
0.2
Functionality
Call Scripting
5/5
Call Disposition
5/5
VoIP Connection
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual agent solution for call centres
Value for money
Starting price
Functionality
Dashboard
5/5
Customizable Reports
5/5
Lead Generation
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
0.1
Value for money
Starting price
0.2
Functionality
Predictive Dialer
5/5
Customer Database
5/5
Call Transfer
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Phone System and Call Center Software via Salesforce
0.4
Value for money
Starting price
0.2
Functionality
Reporting/Analytics
5/5
Recording
5/5
Queue Management
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All blended omnichannel CCaaS cloud contact center platform
0.5
Value for money
Starting price
0.5
Functionality
Call Scripting
N/A
Workflow Management
N/A
List Management
N/A
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Wherever, Whenever Customer Engagement
0.5
Value for money
No pricing info
Starting price
0.5
Functionality
Monitoring
5/5
Auto-Dialer
5/5
Call Transfer
4/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Voice & unified communications for SMBs
0.5
Value for money
Starting price
0.5
Functionality
Voice Mail
5/5
Third-Party Integrations
5/5
Mobile Access
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based call center and internal communication software
1.2
Value for money
No pricing info
Starting price
1.2
Functionality
Live Chat
N/A
Call Routing
N/A
Support Ticket Management
N/A
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Virtual telephony system for business communications
0.5
Value for money
Starting price
0.5
Functionality
Call Routing
N/A
Self Service Portal
N/A
Service Level Agreement (SLA) Management
N/A
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The power of Live Engagement
4.5
Value for money
No pricing info
Starting price
4.5
Functionality
Customizable Branding
N/A
Negative Feedback Management
N/A
Screen Sharing
N/A
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable cloud contact center for telemarketing needs
0.5
Value for money
Starting price
Functionality
Chat/Messaging
N/A
Call Disposition
N/A
List Management
N/A
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Top Contact Center solution that ensures your business grows
0.3
Value for money
Starting price
0.2
Functionality
Reporting/Analytics
5/5
Chat/Messaging
5/5
Caller ID
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making Communication Simple
0.5
Value for money
Starting price
0.5
Functionality
On-Demand Recording
5/5
Caller ID
4.7/5
Call Reporting
4.6/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mass notification solution
0.1
Value for money
Starting price
0.1
Functionality
User Management
5/5
Templates
5/5
Scheduling
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered communications solutions for all industries
0.7
Value for money
Starting price
0.3
Functionality
Real-Time Chat
5/5
Real-Time Data
5/5
On-Demand Recording
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Voice Experts for Salesforce
0.4
Value for money
Starting price
0.5
Functionality
Call Routing
5/5
Conversion Tracking
5/5
Real-Time Monitoring
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Advanced, cloud-based computer telephony integration
0.8
Value for money
Starting price
0.5
Functionality
Softphone
5/5
Predictive Dialer
5/5
Contact Database
5/5
Top Features
Queue Management
5/5
Computer Telephony Integration
5/5
Call Recording
5/5