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QueueMetrics
5
22
4
3
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
Last updated: March 2026
QueueMetrics Alternatives & Competitors (2026)
DialedIn CCaaS
Cloud-based contact center solution to streamline operations
0.2
Value for money
Starting price
0.3
Functionality
Agent Interface
5/5
Auto-Dialer
4.8/5
Activity Dashboard
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
CTM
Conversation analytics for marketing attribution
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
2-Way Messaging
4.3/5
Archiving & Retention
4/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
3CX
Web & mobile-based (Android, iOS) communications system.
0.2
Value for money
Starting price
0.1
Functionality
Activity/News Feed
5/5
API
5/5
Audio Calls
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Aircall
AI powered customer communications platform
0.5
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.2
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
0.2
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.4
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
Functionality
API
5/5
Automated Routing
4.6/5
Auto-Dialer
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
Answering Machine Detection
5/5
Archiving & Retention
4.7/5
Auto-Dialer
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.8/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.2
Functionality
Callback Scheduling
5/5
Auto-Dialer
4.9/5
Automated Routing
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Agent Interface
5/5
Alerts/Notifications
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.6
Value for money
No pricing info
Starting price
0.5
Functionality
API
5/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.3
Value for money
No pricing info
Starting price
0.1
Functionality
Chat/Messaging
4.8/5
Call Center Management
4.7/5
Call Recording
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
Value for money
Starting price
0.1
Functionality
API
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.3/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
API
4.7/5
Top Features
Alerts/Escalation
5/5
Call Logging
5/5
Call Monitoring
5/5