Ragently CRM - 2026 Pricing, Features, Reviews & Alternatives

Ragently CRM is a cloud-based AI customer service agent built for e-commerce businesses of all sizes, from early-stage webshops to high-volume retail operations. Deployed via chat widget, API, or webhook, it integrates directly with Shopify, Lightspeed, WooCommerce, and Wix storefronts, and is also available as a native Lightspeed App Store app and Wix app, with WhatsApp Business supported as an additional channel. The platform automates front-line customer service by answering queries, managing orders, processing returns and refunds, and scheduling or rescheduling appointments — all without human intervention. A Retrieval-Augmented Generation (RAG) engine retrieves answers exclusively from the merchant's own uploaded knowledge base (FAQs, return policies, product descriptions, support documentation), preventing fabricated or incorrect responses. Multilingual support covers Dutch, English, and 50+ additional languages. Most teams go live within a single afternoon.

Ragently CRM operates on an agentic AI architecture that executes real transactional actions — order cancellation, refund processing, appointment scheduling — autonomously from within a conversation. The knowledge base is automatically indexed with real-time updates, requiring no model retraining when content changes. Conversations are processed through Venice AI infrastructure with end-to-end encryption and no prompt retention by default, using hardware-isolated inference via a Trusted Execution Environment (TEE) with remote attestation. A fallback to the OpenAI business API (no model training, maximum 30-day retention) applies when Venice is unavailable or image analysis is required. The platform is GDPR-compliant with EU hosting and ISO 27001-aligned standards. Configurable options include agent name, tone-of-voice, and permitted action limits such as maximum order cancellation thresholds. Growth plan and above includes manual agent takeover; the Pro plan adds custom actions, up to 10 agents, and API access. A real-time analytics dashboard tracks conversation volume, resolution rates, and improvement areas. No hidden costs apply, all plans are cancellable at any time, and a 7-day free trial requires no credit card.