RouteIQ - 2026 Pricing, Features, Reviews & Alternatives

RouteIQ is cloud-based dispatch and fleet management software available on Web, iOS, and Android, serving fleets of every size across industries including Delivery, Courier, Field Services, Taxi and Passenger, Shuttle and Bus, Towing and Roadside, Security Patrol, and Medical Transport. The platform centralizes job assignment, route planning, and real-time visibility into a single live view shared by dispatchers, drivers, and customers, eliminating the need to switch between tools. A free tier with no time limit and no seat tax on any plan makes it accessible to small operations and scalable for larger multi-site businesses.

Core functionality includes a dispatch board with live job status, assigned drivers, ETAs, messages, and late-work alerts; multi-stop route optimization; and auto-assignment logic based on distance, zone, team, skill, or vehicle requirement. Drivers work from a mobile app with an ordered stop list, required actions, push notifications, proof of delivery capture, and earnings tracking. Customers receive proactive status and ETA updates through branded live tracking pages via SMS and email, with a self-service portal available for repeat customers. Geofencing and operational alerts provide additional real-time oversight.

RouteIQ supports deep configurability through custom job states, custom fields, service types, and pricing rules, allowing teams to align the software with existing operational terminology and workflows. Full REST API access with an OpenAPI 3.0 reference covering job, route, stop, customer, worker, and webhook endpoints is included on every plan, along with queue-based webhook delivery with retries for job, payment, and driver events. An AI assistant, accessible via SMS or WhatsApp, answers operational questions such as driver location, late jobs, closed jobs, and customer balances using live data, and runs on the operator's own API key at provider rates with no markup.