Jobber Pricing, Features, Reviews & Comparison of Alternatives

Jobber Reviews

Jobber

Software for Mobile Service Businesses

4.74/5 (38 reviews)   Write a review
   17 people use this
2,743     3,292
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Who is Jobber For?

Jobber was developed for professionals in field service industries, including those with landscaping, residential cleaning, commercial cleaning, pest control, electrical contracting, alarm installation, painting, plumbing, and renovation businesses. Although most Jobber users are small businesses (SMBs), the solution can also work for medium-size field service businesses, as well.

Within the businesses that use Jobber, professionals in all different areas can take advantage of the features the platform provides. For example, front office administrators may find the scheduling and calendar tools useful, back-office accountants may find the estimating and invoicing features useful, and offsite field workers may find the route optimization features useful.

Read the full GetApp Analysis

Jobber Category Leaders

Reviews
Integrations
Mobile
Media
Security

#3 in Field Service Management (FSM)

View full ranking
76
17
17
16
14
12

#4 in Employee Scheduling

View full ranking
68
18
17
15
6
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Jobber Screenshots (7)

Jobber screenshot: Jobber is accessible everywhere via native iTunes and Android appsJobber screenshot: Jobber schedulingJobber screenshot: Jobber comprises a complete CRMJobber screenshot: Jobber offers batch invoicingJobber screenshot: Jobber integrates with QuickBooksJobber screenshot: Jobber time trackingJobber screenshot: Receive e-payments out in field with Jobber

Jobber Pricing

Starting from: $39.00/month

Pricing model: Open-source, Subscription

Free Trial: Available (No Credit Card required)

30 day free trail, no credit card required!

$39/month for 1 user (paid annually)
Unlimited Basic employees
$9 per additional Pro employee
A range of Add-ons are available from Free to $9/month

View Pricing Plans

Key Features of Jobber

  • Scheduling
  • Job tracking
  • Billing
  • Invoicing
  • Quote management
  • Electronic payments
  • QuickBooks integration
  • Mobile phone access
  • CRM
  • Mapping feature
  • Customized reporting
  • Real time data capture
  • Professional custom quotes/invoices
  • Customer list importing
  • Permanant secure data storage
  • Dedicated customer support
  • Powerful search tool
  • Xero integration

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Jobber Overview

Jobber is a cloud-based field service management solution designed for small and medium-sized businesses. Designed and built to be fast to learn and easy to use, Jobber has all of the tools and flexible features needed for getting work done.

Jobber is an ideal solution for businesses in field service industries such as plumbing, landscaping & lawn care, maid service, computer repair, HVAC, pest control electricians, handyman, carpet cleaning, and more.

Jobber supports a wide variety of scheduled and unscheduled work flows, with both one off and recurring contract capabilities. Jobber's scheduling grid and map view ensure that teams are fully allocated and efficiently routed.

Jobber's billing system is tightly integrated with the scheduling platform, providing one click invoicing of one or more jobs with tracking and reporting that will ensure a business gets paid every time. Many of Jobber's users are able to eliminating the added cost of a third party accounting system.

Field service managers are able to keep track of every client interaction in Jobber so that the team has all of the information they need. Custom fields enable managers to track the specific bits of information unique to their business, and this can be seen in real time by the field service team on their mobile devices in the field, or wherever they happen to be.

Jobber gives users direct access to their customer information from any computer or mobile device. Robust yet easy to use scheduling, quoting and invoicing features help businesses to stay organized and focus on doing good work. With additions and improvements made almost daily, Jobber is an actively and vigorously developed cloud based business system for field service businesses.
  getjobber.com

Specifications

Intended Users
Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits


Jobber enables businesses to get organized, manage their customers and mobilize their workforce.

Jobber's powerful scheduling interface allows users to quickly and easily plan their days.

Jobber gives users instant access to their customer information from any computer or mobile device.

Jobber also handles quotes, billing & invoicing, job tracking, electronic payments, and QuickBooks and Xero integration.

The software is developed and updated almost daily.

Jobber Reviews & Ratings

User ratings

(32)
(4)
(1)
(0)
(1)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Great program severely stunted by its accounting systems

Verified Reviewer  12th of November, 2015

Levi Koenig, Founder AllBox.Com & CleaningPros.Ca
Where I want Jobber to be at: All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done! Where we are currently at with Jobber: We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless. Here are some of the main issues that we are encountering with Jobber: Invoices are not truly in sync (this is huge!) Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO. For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive. Can’t apply a negative line item All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits. Can’t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget. We are able to apply a negative line item in QBO...so what gives? No partial payments You can’t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice. If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account. Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.

Pros: - Great design - Good pricing - Support is very friendly

Cons: - Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

Rating breakdown
Ease of use
Value for money
Customer support

Save time and money and start using Jobber today

Verified Reviewer  27th of November, 2014

Royce Ard, Company Owner at My Right Hand Man, Inc.
Our company provides two disparate services to home owners, handyman services and residential cleaning services. Finding a scheduling software solution to handle both types of businesses was a challenge. When we finally found Jobber we were very pleased to find a solution that was both complete and yet easy to learn and use. We were able to import our customer base from Quickbooks with no problem. As a matter of fact, the import/export functionality between Quickbooks and Jobber is exceptional. Now, we are able to enter information once (at the time of an estimate) and then use that same information to populate the work order and invoice in Jobber and even export it to Quickbooks so that we have a complete record of the work done in our accounting software. The two products combine to give your business a one-two punch in the battle to manage the amount of information generated on a daily basis. The calendar/scheduling portion of Jobber is also very good. We use the "grid" view and its easy to move jobs during the day or even to reassign to another team member. One improvement that could be made is to add team functionality to the scheduler. From a systems standpoint, this is not easy to do and I'm sure that once the programmers at Jobber figure it out, it will be rolled out to the users. We have just started using the capability to attach files to our customer's profiles. Now, we are able to scan handwritten documents such as estimates and attach them to the Quote in Jobber so that we can always go back and see the original document if needed. One concern with a cloud based scheduler such as Jobber is up time. I am happy to report that up time has never been an issue. The system operates with 99.99% availability. Its ready to use when you need it. Jobber provides exceptional customer service through their chat feature. A tech is always available during business hours.

Pros: Ease of set up Ease of training - very intuitive to learn Ease of use You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.

Response from Jobber


Hey Royce!

Thank you so much for the kind words! We're so happy that you find Jobber easy to use – that's something we pride ourselves on.

Please do let me know if there is anything else I can help you with.

Cheers, Aidan.

Loving this Program

Verified Reviewer  21st of November, 2014

Rachel Morken, Owner at Appliance Rescue Service
We are an appliance repair company and were previously using a few different methods and programs to keep track of our upcoming jobs and outstanding invoices. Using Jobber has given us a much clearer picture of our invoices, schedule, and quotes. It's freed up a lot of my time to focus on marketing and promotion strategies to grow our business. We feel more confident about growing our business in the near future, now that we know we will be able to keep track of the work flow and employees so easily. I love that Jobber helps me to properly route our jobs and it syncs everything up with Quickbooks. The only thing I that I have had any trouble with, is that Jobber will not sync invoices to Quickbooks if the customer memo is over 101 characters, which Aidan has assured me they are working on correcting (Jobber has great customer support!). Regardless, I highly recommend this program!

Pros: Easy to use Map feature helps to route jobs Reminds to collect on outstanding bills Syncs to Quickbooks Great customer support

Response from Jobber


Hi Rachel.

So glad to hear that Jobber is helping you grow your business! If you need anything, don't hesitate to reach out.

Cheers, Aidan.

Jobber Rocks

Verified Reviewer  17th of September, 2014

Charles Ledbury, Comfort Consultant at Comfort Air Heating and Cooling
We had been using at least 4 different programs, different one for our accounting dept., sales dept, service dept, scheduling so on and so on. We found Jobber and have been able to eliminate all of the other programs and get to sync with quick books so the accounting dept. can easily stay on top of everything. While it hasn't been able to satisfy every minor thing we do the on line chat support is so helpful that we were able to set it up to handle over 90% of our things and most of the other items are in development. We couldn't be happier and the operating cost is $1000's less than what we were spending...THANK YOU

Pros: easy to see where everyone is at both customers and technicians expandable data base

Cons: many things still in developement

Response from Jobber


Hey Charles! Thanks for the review - we love hearing from such positive feedback from our customers. Reducing your workload and saving you money makes us very happy :)

Cheers, Jason.

Jobber Application Review

Verified Reviewer  21st of August, 2014

Norrie Herd, Director
Running a small Landscaping Grounds Maintenance business requires a certain amount of paperwork and organisation. With paperwork and IT not being my strength I had to find a way to help me with the day to day running of a business in terms of scheduling, invoicing, quoting for work which would often take up to two to three full days accumulated each month. I started to search for an application to help in this process and came across JOBBER, I was given a free 28 day trial, well this was the best thing i have ever done, it so simple but yet genius in the first month it reminded me of over £800 of invoices i had forgot about and it is a joy to use even enjoyable for a non computer dude. It has actually made me enjoy my work more as endless mind numbing paper work is now a thing of the past. IT has also helped me to want grow my business again but never wished to before because i new paperwork wold increase equaling a headache. I cannot stress enough how great this programme is for the small to medium sized business and would always tell anyone thinking of a way to make business easier to give the JOBBER trial a try there is nothing to loose and everything to gain. I LOVE IT. well done JOBBER. OH and i am not paid for this review its from my heart and feel it should be praised for what it has done for me!!

Pros: Simple, looks extremely professional, very affordable, great to have the addition of a phone app, its like having a PA without a voice, help is always at hand should you need assistance

Cons: Honestly not found any yet and if there is any cons the pros for me would out weigh them everytime

Response from Jobber


Hey Norrie!

Thanks so much for the kind words. It makes our job so rewarding to see that what we're doing is impacting business operators like yourself in such a positive way.

From day one it was a pleasure working with and supporting you in your Jobber adventure.

If you need anything in the future, don't hesitate to give me a call.

Cheers,
Nick Fisher

A1lawncare UK

Verified Reviewer  24th of July, 2014

A verified reviewer
Great system, allows us to plan months ahead. Keeps track of all jobs, visits and invoices. The support you receive from jobber staff is excellent. I highly recommend using jobber.

Pros: Tells you to do an invoice once job is put on the system. Easy access to reports that contain all the vital information required for working with the public in the lawn treatment business.

Cons: Would like the option of more email templates other than quotes, client reminders and invoices. However knowing team at jobber that will come soon hopefully.

Response from Jobber


Hi Lisa!

Thanks so much for the review. It's been great getting you all set up with Jobber. If you have any questions, please don't hesitate to ask!

- Broc

Great app!

Verified Reviewer  11th of July, 2014

Ben Orr, Owner at Northern seasonal Services LLC.
Awesome app 1 month in and it has already simplified so much of what I do, and I'm pretty sure I have only scratched the surface of what jobber can do! Nick has been supper helpful!

Cons: Wish there was a way to route my snow removal customers... Same route- randomly occurring / on demand, instead of having to re build the routes every time...

Response from Jobber


Hey Ben!

It's been great to work with you as well. With regards to your routing question, I believe I can help with that. I'll try to connect with you in the next few days.

Cheers, Nick

Great Customer Service!

Verified Reviewer  5th of June, 2014

Arian Rolfes, General Manager at Janitorial Building Service
I manage the client interface of a In-Home Cleaning Service in San Diego, I had requested that the E-Mail list be added to the One-Off Jobs report, within 1 week Nick Fisher was able to get that up and going for me! He even gave me a courtesy call to let me know approximately when it would be up! Quick response, great customer service, and very helpful!

Pros: Small support crew, easier to communicate with and keep track of who you've spoken with.

Cons: none!

Response from Jobber


Hey Arian!

You're going to make me blush! It was my pleasure helping you with the E-mail list addition. If you need anything else, don't hesitate to give me a call.

Cheers, Nick

Couldn't be happier

Verified Reviewer  14th of May, 2014

Justin Page, Owner, Santa Lucia Coffee Roasters
I started using Jobber for my cleaning business, Crystal Clear Window Cleaning 5 months ago and couldn't be happier. Running my business over the past 20+ years now is easier than ever. I've tried other products and Jobber is the best. A full integrated system that includes scheduling, quotes, invoicing and payment is perfect for the small business owner who is tired of wearing all the hats. Cheers guys!!

Pros: Nothing slips through the cracks. All my information and client details in one place.

Cons: None

Jobber impacted company growth

Verified Reviewer  24th of April, 2014

Jeff Harold, Business Development Manager
Jobber has proven to be a highly flexible tool in small business development. A small HVAC company that I implemented this product with has now experienced a 400% growth rate in less than one year. They have grown from 4 employees to 22 and continued growth is expected. Information such as Blueprints, Permits, Job Site pictures, and many other pertinent pieces of information are now readily accessible by all employees in the field. Sharing information allows more responsive support for Customers resulting in greater confidence from potential clients. Management tools make it easy to get reports and workflow status from anywhere. There is very little about the business that cannot be answered in a matter of seconds from a smartphone. A Micro-manager's dream come true. Employees do not need to come in to the office to get work for the day. Simply assign the task to them and request an email notification to be sent. Links within the notification allow the employee to quickly navigate to the job and all information about the history of a job. When more than one crew works on a job, all previous history of that job is shared with other crews. This reduces the amount of communication required between management and employees. Small businesses that use Quick Books will find the ability to incorporate the use of Jobber to be a breeze. Create invoices in Jobber and simply sync the information to Quick Books. I recommend this product to any small business that I interact with.

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GetApp Analysis

It wasn’t long ago that field service professionals were completely cut off from their in-office support teams. Schedules, client information, and maps had to be printed out at the beginning of each day, and last-minute changes were incredibly difficult to make. Now, mobile technology is making it easier for field service professionals to run more productive and profitable businesses. Jobber is an example of a scheduling, invoicing, and productivity platform designed specifically for field services.

Plumbers, landscapers, electricians, and anyone else who works offsite on a regular basis can use Jobber to streamline operations and reduce technical inefficiencies. The company’s mobile platform includes features for job scheduling, invoicing, client tracking, and time tracking, all of which are valuable for professionals who spend the majority of their time working outside the traditional office.

What is Jobber?

Jobber gives field service professionals real-time access to their customers’ information, regardless of whether they’re sitting at desktop computers or using mobile devices on the road. Jobber supports both scheduled and unscheduled workflows, along with one-off and recurring contract capabilities.

By integrating a billing system with its scheduling and routing platform, Jobber has been able to decrease the number of clicks the average professional makes when sending estimates or invoices to customers. Automated invoices can be sent as soon as a job is complete, while recurring invoices are distributed at regular intervals to customers on subscription billing plans. All payment details, including check numbers and notes, are kept in a centralized location, which makes it easier for managers to keep tabs on their business data with detailed financial reports.

Main Features

Scheduling Jobs

In-app scheduling tools allow both in-office and offsite employees to track the progress of daily schedules and make changes on the fly. Job scheduling can be made on a one-time or recurring basis. (For example, a landscaper may see Client A every Monday, while he may see Client B just once a season.) Schedulers can assign one or more employees to each job, knowing that Jobber won’t allow for double-bookings or over-assignments.

Use the drag-and-drop scheduling grid to assign your own workforce as clients call in for service. You can check each team member’s schedule to see who is available at a specific day and time. Jobber also gives you the flexibility to schedule jobs without assigning a particular employee until a later date. The system allows for real-time updates and changes, which means your field service professionals can be re-routed and their schedules adjusted if a client cancels at the last minute.

Invoicing Customers

By integrating an invoicing and billing module into its field service management platform, Jobber has decreased the work involved in sending bills to customers. The solution offers a follow-up feature that ensures invoices never slip through the cracks, along with recurring billing options for companies that see certain customers on a regular basis.

Set up your invoicing system from within Jobber, including details like pricing schedules and invoice frequencies. Jobber sends invoices by email automatically, and the platform will let you know if there is ever a problem with delivery. When clients forget to send payments, Jobber sends automated reminders at the intervals you select. It also includes features for payment tracking and integrates with electronic payment partners including Paypal, Braintree, and Stripe.

Real-Time Routing

Time spent on the road is time that businesses can’t bill for, which is why Jobber takes its routing features seriously. The application uses route optimization to put unscheduled jobs into the best order by location, decreasing the time that professionals spend driving from jobsite to jobsite each day.

Use the drag-and-drop job ordering feature to put unscheduled jobs into a more suitable order using a digital map. You can make changes in real-time if a client reschedules or cancels an appointment. You can also add-on GPS tracking to improve operational efficiencies for your field service technicians.

Task Management

Task management is an important feature for workplace productivity. Using Jobber, field service professionals can keep tabs on what’s going on inside the office, even when they’re working on the road.

Assign tasks to your team, or yourself, making sure to include deadlines and details whenever possible. When you complete tasks in the field, your in-office staff is immediately notified. If you forget to complete a certain task, Jobber will send you an automated reminder before the task is scheduled. Calendar synchronization is another feature that ensures tasks are completed on time whenever possible.

Customizable Reports

Reports help businesses determine what they’re doing right, and what they’re doing wrong, along the path to maximizing productivity and efficiency. With Jobber, users are able to create customized reports that target virtually any aspect of their businesses.

Click on the “Management” tab to create a report for your business, making sure to select which type of report you’d like to automatically generate. Historical reports allow you to pull past data and review how your productivity or income levels have changed over time. You can also create invoicing reports, transaction reports, and even client communication logs. Reports can be exported as CSV files.

Integrations

Jobber integrates with a number of external business applications, including electronic payment services such as PayPal, Braintree, and Stripe. Users can also integrate Jobber with accounting platforms from QuickBooks and Xero.

Pricing

Jobber charges a flat $39 per month for everything a business needs, with no contracts, no setup fees, and no training costs. Although Jobber includes two login users and unlimited employees for that price, businesses will have to pay $9 a month per additional login user. Add-on features, such as GPS tracking, chemical tracking, and time sheets are available at an additional price, as well.

Bottom Line

  • Streamlines operations for field service companies

  • Mobile interface includes full back-office functionality

  • Includes features for job scheduling, invoicing, client tracking, and time tracking

  • Helps field service professionals run more profitable businesses

  • Automated invoicing tools increase on-time payments

FAQs for Jobber

Below are some frequently asked questions for Jobber.

Q. What are the main features of Jobber?

Jobber offers the following features:

  • Scheduling
  • Job tracking
  • Billing
  • Invoicing
  • Quote management
  • Electronic payments
  • QuickBooks integration
  • Mobile phone access
  • CRM
  • Mapping feature
  • Customized reporting
  • Real time data capture
  • Professional custom quotes/invoices
  • Customer list importing
  • Permanant secure data storage
  • Dedicated customer support
  • Powerful search tool
  • Xero integration

Q. How much does Jobber cost?

We have the following pricing information for Jobber:

Starting from: $39.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Jobber?

Jobber has the following typical customers:

Small Business

Q. What languages does Jobber support?

Jobber supports the following languages:

English

Q. What type of pricing plans does Jobber offer?

Jobber has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does Jobber support mobile devices?

Jobber supports the following devices:

Android, iPhone-iPad, iPhone, iPad, Windows Phone, Mobile Web App

Q. Does Jobber offer an API?

No, Jobber does not have an API available.

Q. What other apps does Jobber integrate with?

Jobber integrates with the following applications:

Xero, MailChimp, Authorize.net, QuickBooks Online, Campaign Monitor, Stripe, Square, PayPal, Google Calendar

Q. What level of support does Jobber offer?

Jobber offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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