I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.
-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.
Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.
Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.
Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.
Thanks again for taking the time to leave a review :)
Likelihood to recommend: 10/10
My overall experience with Jobber has been quite positive as it helps me immensely run my business. It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.
Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.
Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!
Likelihood to recommend: 8/10
Great company to do business with. Shout out to [SENSITIVE CONTENT HIDDEN] at CS for being patient and answering our questions.
Jobber is an excellent company, I repeat, EXCELLENT. As the top player in their space, Jobber knows what works and what does not. The part you may get the most value from is through the engagement of the Jobber community. It is hard to really put a price on the value that brings. When it comes to the daily features needed to operate a successful service business, Jobber has them all (almost!).
A direct scheduling page! Goodness if Jobber had this it would have been a great choice for us. I get that sometimes a business should have a request vs. direct online booking, but times are changing! Speed is the name of the game. Lots of people just prefer to do everything they can on THEIR end rather than feel forced through a request feature. Give the power to the client! The only thing if this was at least an option for folks would make Jobber KING OF THE LAND.
Likelihood to recommend: 8/10
The customer service people were great. The scheduling and time sheet function was quite easy to manage.
I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.
Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.
Likelihood to recommend: 4/10
We really enjoyed the invoicing and quoting software, and it was just what we needed. Unfortunately, when we wanted to look into adding more features and making our interactions with Jobber more robust, it was a big jump in pricing that wasn't justified by what they offered.
We use this for invoicing and quoting, and it is excellent at those tasks. Has a really good setup for keeping all your jobs in order from leads through invoicing, and it did this for a very fair rate.
When we started looking at adding more features that we were needing in our business, the cost to get more features seemed disproportionately expensive
Likelihood to recommend: 8/10
Jobber offers 3 plans with different available features and numbers of users per plan.
Jobber Core starts at just $29/mo (annual plan)
Jobber Connect starts at $99/mo (annual plan)
Jobber Grow starts at $199/mo (annual plan)
It wasn’t long ago that field service professionals were completely cut off from their in-office support teams. Schedules, client information, and maps had to be printed out at the beginning of each day, and last-minute changes were incredibly difficult to make. Now, mobile technology is making it easier for field service professionals to run more productive and profitable businesses. Jobber is an example of a scheduling, invoicing, and productivity platform designed specifically for field services.
Plumbers, landscapers, electricians, and anyone else who works offsite on a regular basis can use Jobber to streamline operations and reduce technical inefficiencies. The company’s mobile platform includes features for job scheduling, invoicing, client tracking, and time tracking, all of which are valuable for professionals who spend the majority of their time working outside the traditional office.
Jobber gives field service professionals real-time access to their customers’ information, regardless of whether they’re sitting at desktop computers or using mobile devices on the road. Jobber supports both scheduled and unscheduled workflows, along with one-off and recurring contract capabilities.
By integrating a billing system with its scheduling and routing platform, Jobber has been able to decrease the number of clicks the average professional makes when sending estimates or invoices to customers. Automated invoices can be sent as soon as a job is complete, while recurring invoices are distributed at regular intervals to customers on subscription billing plans. All payment details, including check numbers and notes, are kept in a centralized location, which makes it easier for managers to keep tabs on their business data with detailed financial reports.
Jobber was developed for professionals in field service industries, including those with landscaping, residential cleaning, commercial cleaning, pest control, electrical contracting, alarm installation, painting, plumbing, and renovation businesses. Although most Jobber users are small businesses (SMBs), the solution can also work for medium-size field service businesses, as well.
Within the businesses that use Jobber, professionals in all different areas can take advantage of the features the platform provides. For example, front office administrators may find the scheduling and calendar tools useful, back-office accountants may find the estimating and invoicing features useful, and offsite field workers may find the route optimization features useful.
In-app scheduling tools allow both in-office and offsite employees to track the progress of daily schedules and make changes on the fly. Job scheduling can be made on a one-time or recurring basis. (For example, a landscaper may see Client A every Monday, while he may see Client B just once a season.) Schedulers can assign one or more employees to each job, knowing that Jobber won’t allow for double-bookings or over-assignments.
Use the drag-and-drop scheduling grid to assign your own workforce as clients call in for service. You can check each team member’s schedule to see who is available at a specific day and time. Jobber also gives you the flexibility to schedule jobs without assigning a particular employee until a later date. The system allows for real-time updates and changes, which means your field service professionals can be re-routed and their schedules adjusted if a client cancels at the last minute.
By integrating an invoicing and billing module into its field service management platform, Jobber has decreased the work involved in sending bills to customers. The solution offers a follow-up feature that ensures invoices never slip through the cracks, along with recurring billing options for companies that see certain customers on a regular basis.
Set up your invoicing system from within Jobber, including details like pricing schedules and invoice frequencies. Jobber sends invoices by email automatically, and the platform will let you know if there is ever a problem with delivery. When clients forget to send payments, Jobber sends automated reminders at the intervals you select. It also includes features for payment tracking and integrates with electronic payment partners including Paypal, Braintree, and Stripe.
Time spent on the road is time that businesses can’t bill for, which is why Jobber takes its routing features seriously. The application uses route optimization to put unscheduled jobs into the best order by location, decreasing the time that professionals spend driving from jobsite to jobsite each day.
Use the drag-and-drop job ordering feature to put unscheduled jobs into a more suitable order using a digital map. You can make changes in real-time if a client reschedules or cancels an appointment. You can also add-on GPS tracking to improve operational efficiencies for your field service technicians.
Task management is an important feature for workplace productivity. Using Jobber, field service professionals can keep tabs on what’s going on inside the office, even when they’re working on the road.
Assign tasks to your team, or yourself, making sure to include deadlines and details whenever possible. When you complete tasks in the field, your in-office staff is immediately notified. If you forget to complete a certain task, Jobber will send you an automated reminder before the task is scheduled. Calendar synchronization is another feature that ensures tasks are completed on time whenever possible.
Reports help businesses determine what they’re doing right, and what they’re doing wrong, along the path to maximizing productivity and efficiency. With Jobber, users are able to create customized reports that target virtually any aspect of their businesses.
Click on the “Management” tab to create a report for your business, making sure to select which type of report you’d like to automatically generate. Historical reports allow you to pull past data and review how your productivity or income levels have changed over time. You can also create invoicing reports, transaction reports, and even client communication logs. Reports can be exported as CSV files.
Jobber integrates with a number of external business applications, including electronic payment services such as PayPal, Braintree, and Stripe. Users can also integrate Jobber with accounting platforms from QuickBooks and Xero.
Jobber has three tiers of pricing. Core at $69/month (2 users), Connect at $129/month (up to 10 users), and Unlimited at $259/month (unlimited users).
Each plan builds upon a core set of features that offer the essentials for efficient service business operations. Jobber’s Core plan includes everything from quoting to scheduling to invoicing, to help run your service business operations. Connect has the same benefits as the core plan with more features that better connect you with your team members and your clients. And Unlimited fits larger teams and it works well for businesses with higher payment processing volumes. Quickbooks and Xero syncs don’t cost extra with Jobber and are included in every plan.
Streamlines operations for field service companies
Mobile interface includes full back-office functionality
Includes features for job scheduling, invoicing, client tracking, and time tracking
Helps field service professionals run more profitable businesses
Automated invoicing tools increase on-time payments