Jobber Pricing, Features, Reviews & Comparison of Alternatives

Jobber

Quoting, scheduling, & invoicing for home service businesses

4.58/5 (550 reviews)

Jobber overview

What is Jobber?

Jobber is a cloud-based field service management solution designed for small and medium-sized businesses. Designed and built to be fast to learn and easy to use, Jobber has all of the tools and flexible features needed for getting work done.

Jobber is designed for businesses in field service industries such as plumbing, landscaping & lawn care, maid service, computer repair, HVAC, pest control electricians, handyman, carpet cleaning, and more.

Jobber supports a wide variety of scheduled and unscheduled work flows, with both one off and recurring contract capabilities. Jobber's scheduling grid and map view ensure that teams are fully allocated and efficiently routed.

Jobber's billing system is tightly integrated with the scheduling platform, providing one click invoicing of one or more jobs with tracking and reporting that will ensure a business gets paid every time. Many of Jobber's users eliminate the additional cost of a third party accounting system.

Field service managers are able to keep track of unique customer and job details right in Jobber. From custom fields to custom job forms to adding notes and attachments, teams will be prepared for the job. Employees can access the information they need when they need it in the field, and managers will have a clear record of each customer and visit.

Robust yet easy to use from any device, scheduling, quoting and invoicing features help businesses stay organized and focus on doing good work. With additions and improvements made almost daily, Jobber is an actively and vigorously developed cloud based business system for field service businesses.
www.getjobber.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
Jobber screenshot: Jobber is accessible everywhere via native iTunes and Android appsJobber_ExplainerJobber screenshot: The calendar tool allows users to schedule jobs with a drag and drop interfaceJobber screenshot: All jobs are logged within the Jobber system with client history and billing informationJobber screenshot: Invoices can be created within the systemJobber screenshot: Jobber integrates with QuickBooks Online for data synchronizationJobber screenshot: Jobber time tracking allows employees to track time spent on jobsJobber screenshot: Invoices and payments can be managed within Jobber Jobber Customer SpotlightJobber Home Service Software

Jobber reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.6
  4.7
Andy Walker

Jobber is the BEST

Used daily for 2+ years
Reviewed 2019-02-02
Review Source: Capterra

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros
-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Cons
Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software


Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Lanham

Jobber is good for a beginner

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

We have been using Jobber for 5 years. Now that our business is growing we need something more.

Pros
Jobber is always adding to program to make it better. Good for a beginning business. Easy to use. Have been very happy.

Cons
Jobber doesn't work with quickbooks desktop. We have to put information in twice. Once in jobber & then in Quickbooks. More work for the administrator.

Response from Jobber Software


Hi Laura, thanks for your review. It's been great to have Arch Air on the team for the past five years!

You're right that we don't currently connect with QuickBooks Desktop. In case you haven't already spoken with our team about this, QuickBooks has moved away from supporting integrations with their desktop solution, so to best support our customers we made the decision a while back to discontinue our sync.

We'd also like to find out a bit more about the gaps you're seeing and see if we can help out with some of our newer features, or provide some of your feedback to our product team. Please keep an eye out from a call or email from us.

Thank you again for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joel Kinker

Overall a great program

Used daily for 6-12 months
Reviewed 2020-05-19
Review Source: Capterra

Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Pros
Great look and ease of use. Works on all devices.

Cons
Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Adam Siler

Get you in and keep your money and don't honor trial

Used daily for less than 6 months
Reviewed 2019-08-15
Review Source: Capterra

Lost Money

Pros
The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Cons
I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Response from Jobber Software


Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Joy Hoopes

Still getting to know Jobber

Used daily for less than 6 months
Reviewed 2020-05-15
Review Source: Software Advice

Still working on getting to know it and having our techs use it. It is a great idea and hoping it will be a good thing for our business.

Pros
We really like how it ties all parts of a job start to finish in one place. It help to keep things organized.

Cons
We work and provide service in a lot of places that are out of cell phone and service range. It doesn't work at all in these areas. Technicians can't even look at the calendar to see where their next job is. This has been a very disappointing and huge inconvenience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jobber pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Jobber Core starts at just $29/mo, where users receive:
- 1 User
- 1-on-1 product support
- Client manager (CRM)
- Quoting & Invoicing
- Scheduling and notes/attachments
- Mobile app
- Online payments
- Reporting
- Client hub

Jobber Connect starts at $99/mo, where users receive:
- Up to 7 users
- 1-on-1 product support
- Client manager (CRM)
- Quoting & Invoicing
- Scheduling and notes/attachments
- Mobile app
- Online payments
- Reporting
- Client hub
- Client notifications
- Invoice follow-ups
- Routing and GPS tracking
- Time tracking and expense tracking
- Job forms
- QuickBooks Online Sync
- Online booking

Jobber Grow starts at $199/mo, where users receive:
- Up to 30 users
- 1-on-1 product support
- Client manager (CRM)
- Quoting & Invoicing
- Scheduling and notes/attachments
- Mobile app
- Online payments
- Reporting
- Client hub
- Client notifications
- Invoice follow-ups
- Routing and GPS tracking
- Time tracking and expense tracking
- Job forms
- QuickBooks Online Sync
- Online booking
- Email and postcard marketing
- Facebook and Instagram ads
- Task automation
- Quote follow-ups

Jobber features

Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Document Management
Inventory Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

API (627 other apps)
Compliance Management (350 other apps)
Document Storage (294 other apps)
Inventory Tracking (310 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

It wasn’t long ago that field service professionals were completely cut off from their in-office support teams. Schedules, client information, and maps had to be printed out at the beginning of each day, and last-minute changes were incredibly difficult to make. Now, mobile technology is making it easier for field service professionals to run more productive and profitable businesses. Jobber is an example of a scheduling, invoicing, and productivity platform designed specifically for field services.

Plumbers, landscapers, electricians, and anyone else who works offsite on a regular basis can use Jobber to streamline operations and reduce technical inefficiencies. The company’s mobile platform includes features for job scheduling, invoicing, client tracking, and time tracking, all of which are valuable for professionals who spend the majority of their time working outside the traditional office.


What is Jobber?

Jobber gives field service professionals real-time access to their customers’ information, regardless of whether they’re sitting at desktop computers or using mobile devices on the road. Jobber supports both scheduled and unscheduled workflows, along with one-off and recurring contract capabilities.

By integrating a billing system with its scheduling and routing platform, Jobber has been able to decrease the number of clicks the average professional makes when sending estimates or invoices to customers. Automated invoices can be sent as soon as a job is complete, while recurring invoices are distributed at regular intervals to customers on subscription billing plans. All payment details, including check numbers and notes, are kept in a centralized location, which makes it easier for managers to keep tabs on their business data with detailed financial reports.


Who is Jobber For?

Jobber was developed for professionals in field service industries, including those with landscaping, residential cleaning, commercial cleaning, pest control, electrical contracting, alarm installation, painting, plumbing, and renovation businesses. Although most Jobber users are small businesses (SMBs), the solution can also work for medium-size field service businesses, as well.

Within the businesses that use Jobber, professionals in all different areas can take advantage of the features the platform provides. For example, front office administrators may find the scheduling and calendar tools useful, back-office accountants may find the estimating and invoicing features useful, and offsite field workers may find the route optimization features useful.


Main Features

Scheduling Jobs

In-app scheduling tools allow both in-office and offsite employees to track the progress of daily schedules and make changes on the fly. Job scheduling can be made on a one-time or recurring basis. (For example, a landscaper may see Client A every Monday, while he may see Client B just once a season.) Schedulers can assign one or more employees to each job, knowing that Jobber won’t allow for double-bookings or over-assignments.

Use the drag-and-drop scheduling grid to assign your own workforce as clients call in for service. You can check each team member’s schedule to see who is available at a specific day and time. Jobber also gives you the flexibility to schedule jobs without assigning a particular employee until a later date. The system allows for real-time updates and changes, which means your field service professionals can be re-routed and their schedules adjusted if a client cancels at the last minute.

Invoicing Customers

By integrating an invoicing and billing module into its field service management platform, Jobber has decreased the work involved in sending bills to customers. The solution offers a follow-up feature that ensures invoices never slip through the cracks, along with recurring billing options for companies that see certain customers on a regular basis.

Set up your invoicing system from within Jobber, including details like pricing schedules and invoice frequencies. Jobber sends invoices by email automatically, and the platform will let you know if there is ever a problem with delivery. When clients forget to send payments, Jobber sends automated reminders at the intervals you select. It also includes features for payment tracking and integrates with electronic payment partners including Paypal, Braintree, and Stripe.

Real-Time Routing

Time spent on the road is time that businesses can’t bill for, which is why Jobber takes its routing features seriously. The application uses route optimization to put unscheduled jobs into the best order by location, decreasing the time that professionals spend driving from jobsite to jobsite each day.

Use the drag-and-drop job ordering feature to put unscheduled jobs into a more suitable order using a digital map. You can make changes in real-time if a client reschedules or cancels an appointment. You can also add-on GPS tracking to improve operational efficiencies for your field service technicians.

Task Management

Task management is an important feature for workplace productivity. Using Jobber, field service professionals can keep tabs on what’s going on inside the office, even when they’re working on the road.

Assign tasks to your team, or yourself, making sure to include deadlines and details whenever possible. When you complete tasks in the field, your in-office staff is immediately notified. If you forget to complete a certain task, Jobber will send you an automated reminder before the task is scheduled. Calendar synchronization is another feature that ensures tasks are completed on time whenever possible.

Customizable Reports

Reports help businesses determine what they’re doing right, and what they’re doing wrong, along the path to maximizing productivity and efficiency. With Jobber, users are able to create customized reports that target virtually any aspect of their businesses.

Click on the “Management” tab to create a report for your business, making sure to select which type of report you’d like to automatically generate. Historical reports allow you to pull past data and review how your productivity or income levels have changed over time. You can also create invoicing reports, transaction reports, and even client communication logs. Reports can be exported as CSV files.


Integrations

Jobber integrates with a number of external business applications, including electronic payment services such as PayPal, Braintree, and Stripe. Users can also integrate Jobber with accounting platforms from QuickBooks and Xero.


Pricing

Jobber has three tiers of pricing. Core at $69/month (2 users), Connect at $129/month (up to 10 users), and Unlimited at $259/month (unlimited users).

Each plan builds upon a core set of features that offer the essentials for efficient service business operations. Jobber’s Core plan includes everything from quoting to scheduling to invoicing, to help run your service business operations. Connect has the same benefits as the core plan with more features that better connect you with your team members and your clients. And Unlimited fits larger teams and it works well for businesses with higher payment processing volumes. Quickbooks and Xero syncs don’t cost extra with Jobber and are included in every plan.


Bottom Line

  • Streamlines operations for field service companies

  • Mobile interface includes full back-office functionality

  • Includes features for job scheduling, invoicing, client tracking, and time tracking

  • Helps field service professionals run more profitable businesses

  • Automated invoicing tools increase on-time payments


Videos and tutorials

Additional information for Jobber

Key features of Jobber

  • Access control
  • Activity tracking
  • Auto-responders
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Batch processing
  • Billing & invoicing
  • Business analysis
  • CRM integration
  • Calendar management
  • Calendar sync with Google
  • Client management
  • Client portal
  • Communication management
  • Contact database
  • Contact history
  • Contact management
  • Credit card integration
  • Credit card processing
  • Custom fields
  • Custom forms
  • Customer database
  • Customer history
  • Customer list importing
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Digital signature
  • Dispatch management
  • Drag & drop interface
  • Duplicate detection
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email notifications
  • Email templates
  • Email tracking
  • Employee management
  • Estimating
  • Event triggered email
  • Expense tracking
  • GPS
  • GPS integration
  • History tracking
  • Invoice management
  • Job management
  • Job scheduling
  • Job tracking
  • Mapping feature
  • Mobile alerts
  • Mobile integration
  • Mobile signature capture
  • Mobile workforce control
  • Multi-location
  • Partial payments
  • Permission management
  • Project notes
  • Project time tracking
  • QuickBooks Online and Xero integration
  • Quote management
  • Real time data
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Recurring billing
  • Route management
  • Route optimization
  • SMS integration
  • SSL security
  • Sales tax management
  • Search functionality
  • Self service portal
  • Subcontractor management
  • Summary reports
  • Task scheduling
  • Team calendars
  • Third party integration
  • Time & attendance tracking
  • Time & expense tracking
  • Transaction history
  • Vendor self service
  • Work history
  • Work order management
  • Workflow management
View All Features

Benefits

Jobber enables businesses to get organized, manage their customers and mobilize their workforce.

Jobber's powerful scheduling interface allows users to quickly and easily plan their days.

Jobber gives users instant access to their customer information from any computer or mobile device.

Jobber also handles quotes, billing & invoicing, job tracking, electronic payments, and QuickBooks integration.

The software is developed and updated almost daily.