Scan And Review - 2026 Pricing, Features, Reviews & Alternatives

Scan And Review is a cloud-based, web-based reputation management platform designed for small and medium-sized businesses across hospitality, retail, e-commerce, healthcare, automotive, real estate, education, fitness, and service industries. The platform centralizes Google Business, Facebook, and Instagram management alongside 50+ integrations into a unified dashboard, automating the full review lifecycle from feedback collection to public response.

At the core of the platform is an AI-powered auto-reply engine that generates and publishes personalized responses to Google and Facebook reviews around the clock. Replies are composed using the reviewer's name, star rating, and full review text, producing contextually relevant responses rather than recycled templates. The system operates in fully automatic mode or one-click generation mode, and supports responses in 20+ languages for businesses with a global or multilingual customer base. Sentiment analysis classifies every incoming review as positive, neutral, or negative with confidence scores, while topic extraction surfaces recurring themes such as service quality, pricing, and product feedback. An AI-generated reputation health score and business insights report identify strengths and improvement areas across the review portfolio.

Beyond response automation, Scan And Review provides tools for proactively growing review volume and protecting brand reputation. Smart QR code generation directs customers at physical locations into a branded survey flow, where AI prompts assist in writing more detailed reviews. A private feedback channel intercepts negative sentiment before it reaches public platforms, routing dissatisfied customers to an internal recovery workflow with automated follow-up sequences. Direct review links can be embedded in invoices and receipts, and automated email follow-up campaigns sustain ongoing review acquisition. All data is hosted on servers in Germany, and the platform is fully GDPR compliant.