ScoreStory - 2026 Pricing, Features, Reviews & Alternatives

ScoreStory is a cloud-based, self-service customer satisfaction and employee research platform that replaces static questionnaires with AI-driven, dialogue-style conversational surveys. Each participant receives an individual interview conducted by a large language model, and the platform automatically synthesises the full volume of responses into a single narrative insight report, referred to as the Story, alongside standard KPI scores including NPS, CSAT, CES, and eNPS. Built by customer research specialists, ScoreStory is designed for organisations that want to run research programs independently, without relying on external agencies or specialist research staff. The platform is applicable across industries and scales to organisations of any size.

Survey configuration in ScoreStory covers goal setting, metric selection, topic definition, tone of voice, closing page content, privacy controls, anonymity settings, and data retention rules. Once the first response is received, survey configuration locks to preserve research integrity. Participant management tools include attribute tagging, interview review, follow-up workflows, and GDPR request handling. Anonymous survey mode enforces technical controls by design: invitation links are deleted after completion, a 72-hour participation lag is applied, results are withheld until a minimum group size of five is reached, and participants hold their own deletion codes. All data is stored and processed on servers in the Netherlands, within Europe, and the conversation processing layer, powered by a language model from Anthropic, is covered by EU Standard Contractual Clauses.

ScoreStory includes a help centre, video course, metric guides with calculators, and competitor comparison resources, supporting teams with no prior research or technical expertise. The first 10 interviews are available at no cost, with no credit card required and no end date, allowing organisations to evaluate the platform before committing. By combining quantitative KPI scoring with AI-synthesised qualitative narrative, ScoreStory gives organisations richer, more actionable context from their research data than traditional survey tools provide.