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AI Agents for Customer Support
Knowledge base management

Top Rated AI Agents for Customer Support Software with Knowledge base management - Page 11

Last updated: October 2026

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Performance Metrics

Proactive Chat

Natural Language Processing

Knowledge Base Management

Interaction Tracking

Dashboard

Ticket Management

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Google Calendar

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ZukkoAI

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ELX Chatbot

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AI chatbot for ecommerce sales and support

ELX Chatbot is an artificial intelligence-powered virtual assistant designed for ecommerce businesses. The software integrates with platforms including Shopify, Adobe Commerce, WooCommerce, and BigCommerce to automate customer support and provide product recommendations. It uses natural language processing to respond to customer inquiries, track order status in real time, and answer frequently asked questions about delivery, returns, and product availability.

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WarmLane

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NebulaHex

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AI chatbot for customer support automation

NebulaHex is an AI-powered customer support platform that enables businesses to build and deploy chatbots across multiple channels including websites, WhatsApp, Instagram, Messenger, and Telegram. The platform allows users to upload various content types such as PDFs, documents, and videos to create a knowledge base that powers automated responses, while offering live chat handoff capabilities for seamless escalation to human agents when needed.

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Cerio

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Oravaa

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Vendasta AI Platform

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Cloud-based AI platform for agencies and SMBs

Cloud-based AI platform unifying CRM, marketing automation, reputation management, and AI employees for agencies and SMBs.

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Flametree.ai

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Controlled AI customer interactions with full customer conte

AI Customer Operations Platform with LLM-powered voice and text agents for sales, acquisition, service and debt collection.

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MindX Service AI

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AI-based customer support solution

Mindx Service AI is an intelligent, fully agentic customer support platform that provides human-like assistance, automating inquiries, boosting agent productivity, and managing customer loyalty.

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Bota

(0)

Never miss a booking again. The AI phone agent and WhatsApp

Bota is an AI customer service agent for car rental companies. It resolves conversations on WhatsApp, phone and website chat end to end, from a quote to a confirmed booking in your reservation system, and hands over to your team with a summary when a person is needed.

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kama.ai

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Experiential AI solution

kama DEI (Designed Experiential Intelligence) is an artificial intelligence (AI) platform that uses natural language processing (NLP) to respond to customers with customized replies based on their personality. The solution works with chatbots, smart speakers, mobile applications, and more.

Read more about kama.ai

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Jotform AI Agents

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Cloud-based AI agents for customer service automation

Jotform AI Agents is a cloud-based, no-code platform for building and deploying conversational AI agents across web, phone, and social.

Read more about Jotform AI Agents

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Ephanti Inc

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EngageAIPro

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Caretta

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Glassdesk

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Cited AI ticket answers for Gorgias, from $79 a month.

An AI agent for customer support inside Gorgias. It answers Tier-1 tickets from your own indexed help center; every reply returns its source passages with similarity scores plus a confidence score, and a self-check pass blocks unsupported drafts. Low confidence or any error escalates to a human.

Read more about Glassdesk

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DeskClone AI

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Replio

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ChatOtter AI

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AI chatbot for lead capture and qualification

ChatOtter is an AI-powered lead agent platform for small and medium enterprises, operating across WhatsApp, Zalo, Telegram, LINE, Messenger, and website widgets from one setup. It provides source-cited responses from business documentation and integrates with HubSpot, Slack, Calendly, Stripe, and Shopify to capture leads, book appointments, and process payments. Conversations escalate to human agents when needed.

Read more about ChatOtter AI

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Engagelayer.io

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NeoMind

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AI workforce platform with measurable employees

NeoMind is an AI workforce platform that deploys three specialized AI employees trained on business-specific knowledge. The platform features Simon for website interactions, Maeve for phone communications, and Hugo for internal team support, all powered by a centralized knowledge base called the Brain. It includes performance measurement through weighted KPIs scored on each conversation, appointment booking capabilities, lead capture and routing, and CRM integration.

Read more about NeoMind

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Pleased

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Sayora

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Weni

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Chatbot tool for automating communication and processes

Weni is a platform that automates company communications through customizable chatbots. The system editor can create bots from ready-made templates or built completely from scratch. The tool also supports native integration with CRMs, ERPs, and various other channels, such as WhatsApp and Instagram.

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GrootDesk

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