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Chatbot Software with Predictive Analytics
Last updated: December 2024
Key Features of Chatbot Software
Based on GetApp's analysis of 719 verified reviews collected between July, 2021 and August, 2024
- Automated Responses: Reviewers appreciate automated responses for providing quick, consistent replies and reducing the need for manual intervention, enhancing customer satisfaction. 95% of reviewers rated this feature as important or highly important.
- AI/Machine Learning: Users highlight AI/ML for its continuous learning, improving response accuracy, handling repetitive tasks, and reducing human dependency. 92% of reviewers rated this feature as important or highly important.
- Natural Language Processing: Reviewers value NLP for understanding queries accurately, handling multiple languages, and providing human-like interactions. 91% of reviewers rated this feature as important or highly important.
- Customer Support: Customers find the support teams responsive and helpful, providing prompt assistance and ensuring smooth user experiences. 91% of reviewers rated this feature as important or highly important.
- Live Chat: Users enjoy live chat for real-time communication, immediate problem resolution, and enhancing customer engagement and satisfaction. 89% of reviewers rated this feature as important or highly important.
- Transcripts/Chat History: Reviewers find chat history useful for tracking interactions, improving service quality, and maintaining detailed records for future reference. 84% of reviewers rated this feature as important or highly important.
25 software options
Sponsored
Powered by cutting-edge Gen AI, Circuitry.ai's Product AIdvisor integrates conversational AI with your company's knowledge to simplify the buying journey, boost sales efficiency, and
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Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter
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watsonx Assistant (formerly known as IBM Watson Assistant) is a cloud-based chatbot solution which provides features such as intent recognition, natural language processing, query suggestions, and automated responses.
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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
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Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.
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SAS® Visual Analytics enables reporting, data exploration and analytics that empowers everyone to discover and share powerful insights that foster data-driven decisions.
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Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
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LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.
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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 5 customer service agents.
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Moveo.AI is an enterprise-grade platform, driven by generative AI and proprietary LLMs. Our genAI agents effortlessly process any data, enabling automation of diverse business processes. Moveo.AI evolves, learning from past interactions, adeptly handling misspellings, and scaling to meet demands.
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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.
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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
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Rezolve.ai is an artificial intelligence (AI)-enabled platform designed to help businesses in healthcare, retail, education, and other industries automate service desk operations via a unified portal. The software allows organizations to establish custom workflows to resolve all employee issues.
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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.
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AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.
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DontGo is a live chat platform that utilizes artificial intelligence (AI) chatbots and exit intent technology to help businesses convert abandoning traffic into sales leads. Professionals can utilize the chatbots to resolve visitor queries and promote other products in the catalog.
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Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.
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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
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Discover the end-to-end platform that not only fulfills the promise of AI, but also brings you speed and productivity you never imagined possible. See how we take the computer science out of data science.
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VisiRule is a LowCode NoCode visual authoring package which offers a simple and familiar flow charting interface for drawing the logic underpinning the business decisions.
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Pega Customer Service is designed to help businesses in finance, healthcare, manufacturing, insurance, and other businesses forecast customers' needs, monitor outstanding tasks, and manage web interactions in real-time. It enables businesses to process incoming customer service requests and assure full compliance with internal processes and regulatory requirements.
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