GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Software Buying Tips

GetApp Software Research Methodology

Oct 10, 2024

Learn how GetApp content provides buyers with data-based insights, using thousands of reviews and interactions with buyers looking to grow their business.

AvatarImg
GetApp
GetApp Software Research Methodology

GetApp content uses proprietary data and insights to support software buyers as they evaluate which systems are most appropriate for their needs. Below are the sources used to produce these insights:

GetApp reviews and ratings data

GetApp provides a user-driven reviews platform where users can review software products. GetApp has published over 2 million verified reviews across more than 37,000 software products in more than 900 software categories.

Our team of experts manually examines all reviews in an effort to ensure published reviews are from verified sources and provide helpful content. All reviews are treated equally during the verification process, regardless of rating or vendor. During this process, the team verifies the reviewer’s identity, checks for conflicts of interest, and evaluates the review against our site guidelines. Learn more about our review verification process.

We analyze the sentiment of the submitted reviews to identify user feedback trends, such as what users find to be the most beneficial about using the software or, conversely, what they find challenging. We assign a sentiment score by identifying the most positive and negative user sentiment around a specific subject (e.g., software integration, benefits, pricing, ease of use, functionality). 

Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, word count and topic coverage. Excerpts are not edited for clarity or grammar.

Additionally, for each software category, we ask reviewers to rate—on a scale of “low importance” to “critical”—how important different features are for that software.

Reviews data is used to inform buyers of users' key considerations when looking to purchase software, reveal what users find to be their most commonly-used features for a particular type of software, allow us to understand what users find to be the most beneficial about using that software, and conversely, what they find to be challenging about using that type of software.

Reviews represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

GetApp advisor call notes

Findings are based on data from conversations that GetApp’s advisor team has daily with software buyers seeking guidance on purchase decisions. The findings in these guides represent buyers who contacted GetApp and may not be indicative of the market as a whole.

GetApp software pricing data

Only products with publicly available pricing information and qualified software products within the category are included in our pricing analyses. We summarize publicly available pricing sources, including vendor websites, beginning with the lowest monthly pricing (not considering annual discounts) for packages that include the core functionality for the software category. We also list pricing for more advanced packages (per user, when available) that include these core software feature(s). Individual software buyers’ specific feature needs may differ, and final pricing will vary.

When listing typical or common pricing for a given software category or category by business size, this average is based on pricing research for qualifying products that have either appeared in our top-rated software reports, or have the greatest number of reviews in our platform.

GetApp 2025 Tech Trends Survey 

GetApp’s 2025 Tech Trends Survey was conducted online in August 2024 among 3,500 respondents in the U.S. (n=700), U.K. (n=350), Canada (n=350), Australia (n=350), France (n=350), India (n=350), Germany (n=350), Brazil (n=350), and Japan (n=350), at businesses across multiple industries and company sizes (5 or more employees). The survey was designed to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. Respondents were screened to ensure their involvement in business software purchasing decisions.

avatar
About the author

GetApp

GetApp is the recommendation engine small businesses need to make the right software choice. With over 2 million verified user reviews, GetApp enables businesses to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions.
Visit author's page