0
App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Contact Center Quality Assurance Software - Page 2
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
54 software options
Sponsored
Personalize your search
Any industry
Any business size
Work&Track Mobile is designed for all companies with employees or subcontracted collaborators that perform an important part of their work out of the company's headquarters: service companies, logistics, energy & utilities, infrastructures, and facilities.
Users also considered
Enable remote working for a business' contact centre with ipSCAPE. Feature-rich with multichannel capabilities including Voice, Email, Web Chat and SMS. Hosted on Microsoft Azure for unparalleled security, capacity and performance. ipSCAPE integrations with BI tools and CRMS including Salesforce, Dynamics.
Users also considered
Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call
Users also considered
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.
Users also considered
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes
Users also considered
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.
Users also considered
Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.
Users also considered
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.
Users also considered
Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Our customers include multinational enterprises such as British Telecom, Microsoft, and Teleperformance
Users also considered
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.
Users also considered
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
Users also considered
RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.
Users also considered
Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.
Users also considered
With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.
Users also considered
Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.
Users also considered
MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.
Users also considered
Modern telephony for customer support teams.
Ready to use in minutes.
Improve phone support for your customers and your agents.
Ready to use in minutes.
Improve phone support for your customers and your agents.
Users also considered
GenieTalk is an AI-based SaaS enterprise solution provider designed to help brands & streamline contact center workflows and enhances customer loyalty. An AI-powered conversational engine makes your customers feel heard and turn regular interactions into qualified business opportunities.
Users also considered
TransMon is an end-to-end quality measurement, management, and improvement solution for customer service verticals.
Users also considered
Enghouse Interactive Recording and Quality Management is a cloud-based software designed to help companies of all sizes manage their workforce, recording, and tracking calls, providing agents with instant coaching, ensuring a quality customer experience, and boosting sales.
Users also considered
JustCall iQ is an AI-powered conversation intelligence platform designed to revolutionize contact centers. With an AI-powered contact center, real-time assistance, scoring, objection handling, and more, this comprehensive platform empowers sales teams to reach new heights of performance and productivity. With JustCall iQ, agents receive live guidance, ideal prompts, and scripts during every call, ensuring they deliver their best performance.
Users also considered
Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.
Users also considered
Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.
Users also considered
Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.
Users also considered
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.
Users also considered
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.