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QEval

Quality matters

QEval - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is QEval?

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management tool. QEval provides a suite of real-time reports and training notifications to our users allowing them to have greater insight and visibility into their program that goes beyond the antiquated days of simply “checking a box.” QEval serves as your comprehensive solution to achieve a consistent and effortless customer experience for your customers.

Seamlessly integrate Etech’s QEval with any speech & text analytics platform, CRM, call recording system, or dialing platforms and

get access to real-time monitoring, advanced reports & analytics, and near-instant alerts to team members.

Starting from

Per month

Alternatives with better value for money

QEval's key features

Most critical features, based on insights from QEval users:

Reporting/Analytics

3.5

(11)

Call Monitoring

4.1

(12)

Computer Telephony Integration

4.2

(11)

Real-Time Chat

3.1

(8)

All QEval features

Features rating:

4.2

(20)

Activity Tracking

(0)

Alerts/Escalation

(0)

Automatic Transcription

(0)

Call Center Management

(0)

Call Reporting

(0)

Call Scripting

(0)

Call Tracking

(0)

Customer Experience Management

(0)

Dashboard

(0)

Employee Coaching Tools

(0)

Interaction Tracking

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Performance Management

(0)

Quality Management

(0)

Reporting & Statistics

(0)

Sentiment Analysis

(0)

Third-Party Integrations

(0)

QEval alternatives

QEval

4.0

(20)

Starting from

Per month

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

4.0

Customer Support

4.2

CallAI

4.7

(7)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Outreach

4.4

(298)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

4.2

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

QEval pricing

Value for money:

4.0

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

QEval support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Training options

Documentation

Live Online

QEval reviews

Overall rating

4.0

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.8/10

Rating distribution

Pros

I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.

Rory M.

Supervisor

I love it and it has improved the work ethic of my agents.

Rory M.

Supervisor

My experience has been great. The team is knowledgable, flexible and easy to work with.

Shawn S.

Director

Cons

The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence.

Brett W.

Sr Manager ASTRO LMR TSO

Some times it may lag a little longer than expected.

Adam C.

care lead

There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes.

Brett W.

Sr Manager ASTRO LMR TSO

Read all reviews