App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Knowledge Base Software for Small Business (2026)
Last updated: February 2026
249 software options
Sponsored
Document360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered knowledge base and documentation software
Read more about Document360
TextExpander
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Work faster & smarter with TextExpander's powerful snippets.
Read more about TextExpander
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
livepro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management system
Read more about livepro
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Shelf
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management solution
Read more about Shelf
Aha!
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Platform for strategic product roadmapping
Read more about Aha!
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
Read more about Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
Read more about Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management software
Read more about monday.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ERP and CRM applications from Microsoft
Read more about Dynamics 365
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote team collaboration and knowledge workspace
Read more about Confluence
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Read more about LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
Read more about LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connect all company knowledge. Access it everywhere. Build t
Read more about Guru
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
Read more about Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Read more about JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
Read more about Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Work automation and team collaboration in one platform.
Read more about Flowlu
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Read more about SolarWinds Service Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Read more about Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered learning platform
Read more about 360Learning