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Social Listening Tools Software with Natural Language Processing (2026)

Last updated: March 2026

Social Listening Tools Software Key Features

    Based on 459 user opinions, we identified 6 features that are important for any product in Social Listening Tools Software

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.5

  • Social Media Monitoring

    Track activity on sites such as Facebook, Twitter, Instagram, etc.

    Average user rating

    4.7

  • Multi-Channel Data Collection

    Collect information from multiple sources

    Average user rating

    4.6

  • Keyword Filtering

    Monitor and collect information from social media based on specific keywords

    Average user rating

    4.7

  • Trend Analysis

    Review data from past periods to reveal recurring tendencies and predict future performance

    Average user rating

    4.4

  • Performance Metrics

    A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

    Average user rating

    4.6
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31 software options

XM for Strategy & Research logo

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XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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Social listening platform powered by image recognition

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YouScan is a social listening platform powered by image recognition technology. It provides instant access to customer conversations happening online, enabling enterprises and agencies to listen, analyze and turn social data into action.

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Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

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Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform.

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Infegy Atlas is a social media marketing and analytics software designed to help businesses manage clients, monitor competitors’ activities, and build brand reputation. The cloud-based platform allows marketing teams to manage keywords, convert leads into customers, and generate custom reports via a unified platform.

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A social media management platform for brands, agencies, visual marketers, ecommerce retailers, freelancers and more. Key features include scheduling and auto-posting across all major social platforms, teamwork and approvals, social inbox, link in bio tool and in-depth insights.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Mentionlytics is a web & social media monitoring solution for tracking brand mentions across social platforms in order to find leads and gain business insights

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Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

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Digital customer experience management

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Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

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A social listening, analytics & influencer management tool

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Talkwalker is a cloud-based social media and analytics platform, which assists businesses with social listening and influencer marketing. Key features include team communications, channel management, content analysis, automated alerts, data intelligence, engagement tracking, and brand management.

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Atribus is a cloud-based consumer intelligence tool that allows users to monitor mentions related to influencers, topics, brands, or other keywords across websites, blogs, forums, social networks, digital newspapers, and more. It allows users to create custom alerts for specific keywords, which can then be used to monitor conversations about a br
Every day, consumers around the world talk about your products, brands and competitors. Be the first to discover new trends and make smarter decisions!

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Social listening and web monitoring for brands and agencies of any size.

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Devi is an AI social media manager that helps users scan social media platforms for specific keywords to get high-intent leads across Facebook Groups, Twitter, LinkedIn, and Reddit.

Increase your business revenue in social media with Devi AI.

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Websays is a cloud-based social listening platform that lets businesses monitor social presence via alerts, interaction analysis, comparisons, reports, and more.

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The definitive solution that automatically tracks and analyzes your brand in relation to the narratives shaping the 2024 US election across the most comprehensive coverage of video, audio and text content.

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Pendulum is an intelligence platform for automated discovery and analysis of social content, empowering organizations to convert risks into opportunities.

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