Confluence vs Drupal

Google Drive

Google Workspace

OneDrive

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

OneDrive is a secure access, sharing, and file storage solution which enables users to store and share photos, videos, documents, and more at anytime, via any device.

Senior Product Manager

Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few.

Product Coordinator

As a technical product support person, it is very important for me to have a very good organised knowledge base, and Confluence help me a lot in creating, updating and sharing information through different teams. If you add Jira to the mix, you get a really strong environment for monitoring work and recording workflows. Though there are some issues with large scale organization, it is still one of the best tools for structured documentation and internal knowledge management.

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Audio File Management

Audit Trail

Blogs

Brainstorming

Brand Guidelines

Calendar Management

Catalog Management

Change Management

Checklists

Collaboration Tools

Commenting/Notes

Communication Management

Content Creation

Content Management

Content Publishing Options

Customizable Branding

Customizable Templates

Dashboard

Data Security

Diagramming

Digital Asset Management

Discussions/Forums

Documentation Management

Document Capture

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Due Date Tracking

Email Management

Feedback Management

File Conversion

File Management

File Sharing

Filtering

For the IT sector

Full Text Search

Gamification

Gantt/Timeline View

Goal Management

Goal Setting/Tracking

Idea Management

Idea Ranking

Ideation

Indexing

Information Governance

Innovation Management

Knowledge Base Management

Knowledge Management

Marketing Calendar

Meeting Management

@mentions

Milestone Tracking

Mind Maps

Mobile Access

Mobile App

Monitoring

Multiple Projects

Planning Tools

Portfolio Management

Pre-built Templates

Prioritization

Process Management

Process/Workflow Automation

Productivity Tools

Product Lifecycle Management

Product Roadmapping

Progress Tracking

Projections

Project Management

Project Planning

Project Planning/Scheduling

Project Tracking

Real-Time Chat

Real-Time Data

Real Time Editing

Real-Time Notifications

Real-Time Updates

Release Planning

Reporting/Analytics

Reporting/Project Tracking

Reporting & Statistics

Requirements Management

Resource Management

Rich Text Editor

Risk Management

Role-Based Permissions

Search/Filter

Self Service Portal

Single Sign On

Stakeholder Defined Attributes

By industry, Confluence reviewers are most commonly professionals in computer software (22%). The most frequent use case for Confluence cited by reviewers is document management (55% of reviewers).

Users and use cases

Some reviewers find Confluence affordable for small teams and appreciate the free plan for initial adoption. However, users report that costs rise quickly with team size, and reviewers feel add-ons and advanced features can significantly increase expenses.

Value for money

The Confluence integrations most frequently cited by reviewers are: Jira (an IT project management product rated 4.7 out of 5 for its integration with Confluence), Slack (a team communication product, 4.8), and JIRA Service Management (a help desk product, 4.5).

Integrations

Confluence is a knowledge management tool with key features that include knowledge base management, content management, collaboration tools, access controls and permissions, document storage, file sharing, and more.

Confluence

Web-based

Windows

Android

iPad

iPhone

Linux

Google Docs

Microsoft SharePoint

monday.com

Basecamp

Asana

Trello

GitBook

ClickUp

Microsoft OneNote

Miro

Microsoft Teams

Drupal

Jira

Nuclino

Free

Standard

Premium

Enterprise

Data Center

Persistent bugs and reliability problems

Software Architect

We have tickets open with the vendor that took a long time to be acknowledged as bugs and after months, they are still not fixed.

The software is VERY buggy, tends to crash unexpectedly (we tested it on strong machines, across users and browsers).

56% of reviewers feel negative about Confluence’s stability due to bugs and issues. Reviewers report frequent crashes, unexpected errors, and system downtime that disrupt their work. They say some bugs remain unresolved for long periods, and customer support is often slow to address technical problems. Users experience login issues, browser compatibility challenges, and problems with collaborative editing. They find that these reliability concerns can lead to lost productivity, frustration, and a lack of confidence in the platform’s dependability for critical documentation.

High and escalating costs

Director

Expensive: Confluence can be expensive, especially for small businesses and startups, and may not be worth the cost for smaller teams or projects.

60% of reviewers feel negative about Confluence’s pricing. Reviewers say the cost increases quickly as teams grow or as additional features and plug-ins are needed. They report that per-user pricing and expensive add-ons make budgeting difficult, especially for small businesses or startups. Users mention that some essential features require costly upgrades, and scaling up can become prohibitive. They express concern that the pricing model limits access for organizations with tight budgets, and that ongoing costs may outweigh the benefits for smaller teams.

Limited and frustrating formatting options

Application Developer

The biggest issues we see now are just around formatting of individual pages- Confluence is not as powerful as MS Word when it comes to complicated formats, and it's not as intuitive, at least for some features, as a product like MediaWiki.

62% of reviewers feel negative about Confluence’s formatting capabilities. Reviewers indicate that formatting options are limited compared to traditional word processors, making it difficult to create visually appealing or complex documents. They say issues arise with inconsistent formatting, problematic copy-pasting from other tools, and challenges arranging images, tables, or multi-column layouts. Users find exporting to PDF or Word often results in messy or broken formatting, requiring manual fixes. They express frustration with unintuitive controls, outdated text editing features, and difficulties customizing templates.

Slow performance with large content

UX Designer

We can see a noticeable performance drop when we pile up content like image GIFs in the page and then keeps on lagging when we try to edit it next time. When we lost the internet connect in between ending, it recoomnded to refresh the page and if we do that,  it does not save recent changes and wipes out recently added data

81% of reviewers feel negative about Confluence’s performance and speed. Reviewers report frequent slowdowns, long loading times, and lag—especially when working with large documents, embedded images, or complex page structures. They say these delays disrupt workflow, cause frustration, and sometimes result in lost work or crashes. Users mention that slow internet connections and resource-intensive operations further exacerbate these issues. They find performance problems particularly challenging during collaborative editing, exporting files, or when managing extensive documentation, impacting overall productivity.

Ineffective search and navigation

Software developer

It is just not good based on my experience. If I do not know the internal codename for a feature/service just vaguely what it does then I simply cannot find it. If I search for the keywords it brings up a lot of results and almost all of them is not relevant.

IT Manager and Client Success Partner

Too many unrelated search results are displayed, causing me to carefully filter through them one by one to find the information I require, which takes time and slows me down.

51% of reviewers feel negative about Confluence’s search functionality. Reviewers indicate that finding relevant documents is often difficult, especially in large or cluttered workspaces. They say the search tool requires exact keywords or page titles, returns too many irrelevant results, and lacks advanced filtering options. Users report that poor search relevance and organization make it time-consuming to locate information, forcing them to rely on manual navigation or extensive tagging. They find these limitations hinder productivity and complicate knowledge retrieval.

Streamlined meeting note management

Software Quality Assurance

It has embedded meeting notes templates making it easy for user to take notes, participates and capture to do items at the bottom.

98% of reviewers feel positive about Confluence’s meeting notes features. Reviewers indicate that built-in templates and collaborative editing make capturing, organizing, and sharing meeting notes effortless. They say these tools save time, establish consistent documentation practices, and ensure everyone stays informed. Some users report that integrating meeting notes with project plans and action items helps teams track progress and follow up on tasks. They appreciate being able to reference past meetings, link notes to Jira tickets, and keep all relevant information accessible in one place for both current and future projects.

Integrated tracking and ticketing

Digital Marketing Specialist

The ability to keep a detailed history of activities and changes made has been especially useful for our team, allowing us to track project progress and keep a clear record of each member's contributions.

Programmer Analyst 3

Confluence has a perfect integration to Jira, allowing to create spaces to track changes and document your project, linking all with the Jira stories that you previously created.

95% of reviewers feel positive about Confluence’s tracking and ticketing integration. Reviewers highlight the seamless connection with Jira for tracking tasks, issues, and project progress directly within documentation. They say this integration allows teams to link tickets, monitor status, and maintain a clear history of changes and decisions. Users report that customizable dashboards, audit trails, and reporting features help them stay organized and aligned. They appreciate being able to manage workflows, reference historical data, and keep stakeholders informed without switching between multiple tools.

Centralized knowledge sharing

Support

Used as a knowledgebase as well as a ticketing tool (integrated with JIRA), this tool has made our daily lives much easier as we were able to combine all our different "islands" of knowledge into one easily searchable database

98% of reviewers feel positive about Confluence’s knowledge base capabilities. Reviewers appreciate having a centralized, easily searchable repository for company knowledge, processes, and best practices. They say it simplifies onboarding, reduces repetitive training, and ensures critical information is not lost. Users find it valuable for cross-team collaboration, quick access to technical articles, and sharing updates across departments. They highlight the ease of creating, updating, and organizing knowledge articles, and note that integrations with tools like Jira further enhance information management and workflow efficiency.

Solution Architect

The integration with Jira and other Atlassian products streamlines workflows, and its rich formatting and templates support clear, structured information sharing across teams.

Agile Team Lead

I like that it integrates seamlessly with JIRA and can be used as the document repository for Agile work, such as bug and issue tracking and release notes.

Recruiter

One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs.

Frontend Developer

Confluence has real-time editing feature is very helpful for team collaboration, and the integration with tools like Jira improves workflow efficiency.

Fullstack web developer

The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs.

App Developer

I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth.

Technical Specialist

It helps centralize information and improves transparency across projects. While it requires some effort to maintain structure, its integration with other Atlassian tools makes it a strong choice for agile teams.

Quality Assurance Engineer

Every QA or Software testing professional must need to adopt this powerful tool for your efforts management and time and task management to Reporting of the documents

Software Engineer

It works well as a central place for team documentation and knowledge sharing, and it has helped reduce the need to switch between multiple tools.

Deployment Strategist

It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation.