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Confluence

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Create, organize, and discuss work with your team

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Confluence Pricing, Features, Reviews and Alternatives

Confluence product overview

Price starts from

55

Per month

Other

What is Confluence?

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Key benefits of using Confluence

  • One platform that houses content creation, real time editing, document management, social features, and more.
  • Industry trusted by 30,000+ organizations.
  • First class Jira integration.
  • Customize with over 3,000 apps from the Atlassian Marketplace
  • Flexible enough to grow with your team and your organization through a consistent and logical organization method.
  • Available on both desktop and mobile native apps.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Webinars
    Videos
    Documentation

    Confluence pricing information

    Value for money

    4.3

    /5

    3.3K

    Starting from

    55

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Confluence features

    Functionality

    4.3

    /5

    3.3K

    Total features

    99

    26 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Alerts/Notifications
    Third-Party Integrations
    Search/Filter
    Document Management
    File Sharing
    Document Storage

    Confluence users reviews

    Overall Rating

    4.5

    /5

    3.3K

    Positive reviews

    92

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.27/10
    Rating distribution

    5

    4

    3

    2

    1

    1.9K

    1.2K

    226

    30

    4

    Pros
    This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
    It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
    Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
    Cons
    Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
    Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
    Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
    CM
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    Casandra M.

    Administrative support specialist

    Mental Health Care, 1-10 employees

    Review source

    Overall Rating

    Confluence Review: Give It A Try It Might Change Your World.

    Reviewed 3 months ago

    Transcript

    Casandra M. : My name is Casandra. I am an administrative support manager working for a relatively small...

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    Chris T.

    Principal Content Strategist

    Hospital & Health Care, 11-50 employees

    Review source

    Overall Rating

    Great way to share content and track project goals and outcomes

    Reviewed 4 years ago

    Transcript

    Chris: I'm Chris. I'm a content strategist, I work in the financial services industry. And I give Confluence...

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    Steve M.

    Nonprofit Organization Management, 501-1,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Collaboration Platform You've Waited For

    Reviewed 5 years ago

    We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

    Pros

    Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

    Cons

    Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

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    Luke A.

    Marketing and Advertising, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best knowledge management and wiki out there

    Reviewed 4 years ago

    If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

    Pros

    Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

    Cons

    It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

    AG
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    Alyssa G.

    Events Services, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Good Place to Organize Assets

    Reviewed 19 days ago

    Our team (registration within events - or customer service) used Confluence almost daily to keep all our documents and communications organized. It was a hub for for training documents, templates, you name it. It's a good place to keep your assets organized.

    Pros

    Confluence is very organized. You can add pages and subpages, you can link to different pages within those pages. You can add files and images to your notes, as well as format your documents.

    Cons

    That we don't use it anymore! As much as our department like it, it wasn't as useful to other departments in our company.

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    Andrew K.

    Internet, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Practical Option for Atlassian Users

    Reviewed 3 years ago

    When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

    Pros

    Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

    Cons

    As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

    GS
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    Geraldine S.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The go-to documentation & knowledge sharing platform

    Reviewed 3 months ago
    Pros

    A lot of flexibility when it comes to structuring documentation, sharing options, organization and formatting. Great integrations with other plugins (example: Jira obviously, Bitbucket obviously, but also G-suite, Miro, and more). Templating system makes SOP implementation more efficient. Page-level permission control over who can see and edit the pages is very useful for admin documentation and people management documentation.

    Cons

    Like all Atlassian products, it's going to cost you an arm and a leg - especially if you want the nice extra features. For around 150 users, it can run you up to $3k/month, without the add-ons. Also, have to say, I'm not a big fan of the pdf exports, the formatting can be really off from the original page.

    Confluence FAQs

    Q. What type of pricing plans does Confluence offer?

    Confluence has the following pricing plans:
    Starting from: $55.00/month
    Pricing model: Free, Subscription


    Q. Who are the typical users of Confluence?

    Confluence has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Confluence support?

    Confluence supports the following languages:
    English, French, German, Japanese, Korean, Portuguese, Russian, Spanish


    Q. Does Confluence support mobile devices?

    Confluence supports the following devices:
    Android, iPad, iPhone


    Q. Does Confluence offer an API?

    Yes, Confluence has an API available for use.


    Q. What other apps does Confluence integrate with?

    Confluence integrates with the following applications:
    Microsoft SharePoint, Microsoft Outlook, draw.io, Balsamiq, Jira, Docusign, Google Workspace, Lucidchart, Gliffy, Google Calendar, Google Maps, Evernote Teams


    Q. What level of support does Confluence offer?

    Confluence offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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