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Confluence
Create, organize, and discuss work with your team
Last updated: February 2025
Table of Contents
Confluence - 2025 Pricing, Features, Reviews & Alternatives
Starting from
5.16
/user
Per month
Confluence's key features
GetApp's analysis of 472 verified user reviews collected between July 2021 and January 2025 identified Confluence's most critical features and how it performs according to users.
Reviewers appreciate Confluence's Knowledge Base Management capabilities. They highlight the ease of creating and organizing content with templates and customizable spaces. Users report that multiple contributors can collaborate in real-time, enhancing productivity. They value the integration with various tools like SharePoint and Excel, which aids in content incorporation. Reviewers also mention the robust permissions system that ensures data security. They find the hierarchical structure and efficient search functionality helpful for quick content retrieval. Of the 136 Confluence users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.
Reviewers indicate that Confluence's Content Management is efficient and user-friendly. They appreciate the collaborative editing and version control, which keeps content updated and accessible. Users find the integration with Jira and Trello beneficial for project management. They report that organizing content into spaces and subpages helps maintain order. However, some users mention occasional glitches with formatting and document movement. Overall, they value the ability to embed various content types and the ease of updating and sharing information. Of the 125 Confluence users who gave detailed accounts of their use of Content Management, 95% rated this feature as important or highly important.
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Users report that Confluence's Access Controls/Permissions are important for maintaining data security. They appreciate the flexibility to control who can view, edit, or delete content, ensuring sensitive information is protected. Reviewers highlight the role-based access control and the ability to set permissions at both global and individual page levels. They find it easy to manage privacy settings, although some mention that the system can be complex for smaller teams. Overall, they value the enhanced data security and efficient permission management. Of the 165 Confluence users who gave detailed accounts of their use of Access Controls/Permissions, 90% rated this feature as important or highly important.


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Reviewers feel that Confluence's Collaboration Tools significantly enhance teamwork. They appreciate the real-time editing capabilities, allowing multiple users to work on documents simultaneously. Users highlight the integration with tools like Jira, Slack, and Google Sheets, which facilitates seamless collaboration. They find the ability to leave comments, tag team members, and track changes helpful. However, some users mention issues with content overwriting when multiple people edit simultaneously. Overall, they value the improved communication and productivity. Of the 107 Confluence users who gave detailed accounts of their use of Collaboration Tools, 89% rated this feature as important or highly important.

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Reviewers indicate that Confluence's Document Storage is highly effective for organizing and accessing information. They appreciate the centralized repository, which ensures all team members have access to the latest document versions. Users report that the version control and history capabilities are beneficial for tracking changes. They find it easy to attach various file types and maintain a structured documentation system. However, some users mention that navigating stored documents can be cumbersome. Overall, they value the secure and organized storage solution. Of the 189 Confluence users who gave detailed accounts of their use of Document Storage, 88% rated this feature as important or highly important.
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Users report that Confluence's File Sharing capabilities streamline collaboration. They appreciate the ability to share files directly within the platform, eliminating the need for separate file-sharing tools. Reviewers highlight the ease of creating shareable links and controlling access permissions. They find the integration with other tools like Asana and the ability to share previous document versions helpful. However, some users mention that file sharing can impact page speed and costs. Overall, they value the convenience and security of file sharing in Confluence. Of the 142 Confluence users who gave detailed accounts of their use of File Sharing, 82% rated this feature as important or highly important.
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All Confluence features
Features rating:
Confluence awards
Confluence alternatives
Confluence pricing
Value for money rating:
Starting from
5.16
/user
Per month
Confluence integrations (239)
Integrations rated by users
We looked through 3,556 user reviews, to identify which products are mentioned as Confluence integrations, and what is the users perception.
“The integration features of Confluence have increased our productivity by minimizing manual procedures and data fragmentation. Confluence has been effortlessly linked with tools like JIRA, supplementing project documentation with actionable insights and improving cross-functional communication. Because of improved workflows and real-time collaboration, this connection ensures that our projects move forward seamlessly.”
“Jira and Confluence work hand in hand, Confluence being used for documentation as well as the product timeline, where Jira was used as a ticket tracker, and during the current sprint we were on to control tickets, and where they are in the process to allow us to stay on track within the project.”
“When in software development, it is important that the knowledge base takes into account Jira tasks. For instance when enriching the description of an existing feature on your product that is being reworked in the context of a specific Jira task, it's useful to link the task.”
“JIRA and Confluence works hand in hand within my organisation and team. As we are able to track tasks on JIRA and link them to the documentation on confluence. This creates efficiencies with task management, reviews, delivery of work and deployments”
“You can reference JIRA work tasks in Confluence which makes documentation around product management really integrated. Equally, in a JIRA task you can reference a document of research insight or business analysis that is relevant to the task.”
“The integration between JIRA and Confluence is important since the status of stories from JIRA need to be reflected in the COnflence requirement document, to highlight the status of the issues on a high level to the Leadership team.”
“Confluence is the ideal complement for Jira, the integration is a must for any project manager that wants to keep clean the Jira project and at the same time needs to maintain a proper documentation ”
“Dynamic integration of Jira: Tickets, status reports especially when releases are near is a helpful feature. Easy linkage with Jira is one helpful feature in developer documentation.”
“super efficient to have these two integrated - we use Jira daily for tracking work tasks and can easily link to broader policies / projects documented in confluence”
“This integration helps directly fetch updates from JIRA stories, epics, or features, ultimately briefing about the status of that task without visiting JIRA board.”
“We used Jira for our project tracking. It is important to see the status of the team and having to integrate with confluence makes things a lot easier to track.”
“We use Jira for project tracking/engineering delivery - so its important that this sync well with confluence - where a project normally starts”
“Jira Software and Confluence can be integrated to manage agile projects with organized workflows and integrated documentation management.”
“Collaboration of JIRA and Confluence is critical as it helps maintain sprint boards along with the required project plan/documentation”
“Having the connection up and ready, easy to manage, and within the same ecosystem makes it a breeze to have it as a management tool.”
“It is essential to integrate activities and documentation. Excellent native integration, also to keep developments under control.”
“We use JIRA for our agile projects so producing a knowledge base through artifacts in JIRA was very important to us.”
“getting live updates on related JIRA tickets in COnfluence makes sure we don't need to open these in seperate tabs.”
“This is defiantly helpful if you have invested in both products the platforms definitely complement one another.”
“allows the project management sizd of Confluence and provides us the ability to have support portals for clients”

Nanaka Sakamoto
Infrastructure Specialist
“You can not keep your code and your documentation and tasks separately, we did it for years and it doesn't work, it is why I like Atlassian, whihc really addressed this issue in a very professional way.”
“From a technical perspective, Bitbucket helps a lot, especially for code deploying. It's awesome”
“Again having a single point of truth across the atlassian suite is essential and works well”
Hossein Pourtavakoli
Senior Product Designer
“so that any tickets or requirements can be tracked and assigned in JIRA but the content remains in confluence”
“This was the key integration for Confluence, a must have if you also use JIRA for ticketing.”

Syed Javed
Sr Product Manager
“Works well, for me I don't think it's as important, though I don't ever use it that way. The couple times I've experimented it's worked as it should. This is a personal preference, if this is important to you - it does work well. ”
“It is not important to integrate Confluence and Slack as people may not want to be notified of documentation changes, but it is nonetheless still a good add-on.”

Anonymous Reviewer
Co-op Supervisor
“Our teams had a lot of old documentation at the time of standing up Confluence that needed to be brought into a centralized repository so being able to convert these was very important to us.”
“Per our management personal choice, we would work our documents in word fist and upload to the platform later. ”

Nick Mancuso
Senior Product Manager
“Fantastic to be able to reference BPM diagrams and flowcharts to a Confluence page for comprehensive documentation. ”
Prachi Patnaik
Business Analyst
“There is an additional cost to use the Google Calendar plug-in but I prefer using Google Calendar than trying to create one in Confluence. ”

Gary Minor
Client Solutions Manager
“Trello is useful for very specific projects - but we can include links to related documents stored in Confluence for ease and convenience”
Gail MacLeitch
VP of Administration
“we use the google suite in the company so sharing files from your google drive through confluence is easy ”
Wannes Oosterlynck
Test Engineer
“Used but limited features in this add-on. Would prefer copying images instead.”
Rakesh Thumma
Test Engineer
“Authorised and authenticated critical documents where integrated with conference”
Rajiv Sahu
Senior Software Engineer
“It was very important for us to integrate Azure DevOps to refer to user stories and their status and the integration was smooth.”
Nihil Bhuptani
Business Systems Analyst
“We solve all of our problem tickets with Zendesk, so without this integration l, it would be very difficult to share info.”
Johnny Harrell
Software Support Specialist
“to capture and get feedback from the team on - architecture diagrams, workflow process diagrams , sequence diagrams and activity diagram”

Syed Javed
Sr Product Manager
“It keeps the track of all the tasks and maintain the status of tasks such as Started In progress Reviewed Done”

Anonymous Reviewer
Engineer
Confluence support options
Typical customers
Platforms supported
Support options
Training options
Confluence reviews
Overall rating
4.5
/5
3.5K
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.28/10
2K
1.2K
236
31
4
Confluence FAQs
Confluence has the following pricing plans:
Starting from: $5.16/month
Pricing model: Free, Subscription
Q. Who are the typical users of Confluence?
Confluence has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Confluence support?
Confluence supports the following languages:
Spanish, French, Russian, English, Japanese, German, Portuguese, Korean
Q. Does Confluence support mobile devices?
Confluence supports the following devices:
Android, iPad, iPhone
Q. Does Confluence offer an API?
Yes, Confluence has an API available for use.
Q. What other apps does Confluence integrate with?
Confluence integrates with the following applications:
Microsoft SharePoint, Microsoft Outlook, draw.io, Microsoft OneNote, Balsamiq, Jira, Docusign, Google Workspace, Trello, Google Drive, Rewind, Lucidchart, JIRA Service Management, Gliffy, Google Calendar, Google Maps, Evernote Teams
Q. What level of support does Confluence offer?
Confluence offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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