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Bitrix24 vs Kommo Comparison
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Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
15
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Delly S.
Telemarketer
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Pros
I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.
Iurii K.
I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.
Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.
Cons
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
Maszni A.
Senior Web Developer
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Cons
There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.
Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software.
It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.
Key features
- Total features429
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contextual Search
- Contract/License Management
- Contractor Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Dictionary Management
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Data Presentation
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR
- Idea Management
- Inbound Call Center
- Inbox Management
- Integrated Business Operations
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Statistical Analysis
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Territory Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
- Total features131
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contextual Search
- Contract/License Management
- Contractor Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Dictionary Management
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Modeling
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Data Presentation
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR
- Idea Management
- Inbound Call Center
- Inbox Management
- Integrated Business Operations
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimization
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Statistical Analysis
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Territory Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
Integrations
- Total integrations108
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations83
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
OA
Olga A.
Retail, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
Pros
We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.
Cons
Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.
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