amoCRM Pricing, Features, Reviews & Comparison of Alternatives

amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

4.5/5 (130 reviews)

amoCRM overview

What is amoCRM?

amoCRM is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.
www.amocrm.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Russian, Spanish
amoCRM screenshot: Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.amoCRM Live Release Autumn 2018 - The Warfield, San FranciscoamoCRM screenshot: Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.amoCRM screenshot: Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.amoCRM screenshot: Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.amoCRM screenshot: Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more. amoCRM screenshot: Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.amoCRM screenshot: Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.amoCRM screenshot: We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

amoCRM reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.4
  4.4
Brian Møller Jacobsen

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Used weekly for less than 6 months
Reviewed 2018-02-12
Review Source: Capterra

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Pros
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ahmed faiez

It Is For You

Used daily for free trial
Reviewed 2019-10-04
Review Source: Capterra

I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Pros
I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Cons
Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Response from QSOFT


Hey Ahmed,

Thanks for your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anastasia Zhmurchuk

Great storage solution

Used daily for 1-2 years
Reviewed 2019-05-19
Review Source: Capterra

Pros
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Cons
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

Response from QSOFT


Hi, Anastasia,

Thanks for your feedback!

It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com

Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sylvie GARCELON

The platform supports working with popular social networks

Used daily for 2+ years
Reviewed 2019-12-23
Review Source: Capterra

Pros
I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Cons
Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nikolay Roubin

Not very intuitive software

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Pros
It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Cons
It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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amoCRM pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

amoCRM features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Third Party Integration

Customizable Branding (215 other apps)
Electronic Payments (147 other apps)
Real Time Data (141 other apps)
Surveys & Feedback (154 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for amoCRM

Key features of amoCRM

  • Digital pipeline
  • Email tracking
  • iOS & Android mobile app
  • VoIP integration
  • Custom tags
  • Bulk edit
  • Performance tracking
  • Webhooks
  • Chatbot
  • KPI & dashboard
  • Tags
  • Follow-up sequences
View All Features

Benefits

amoCRM is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
amoCRM integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.