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Messenger-based sales tool for SMBs and entrepreneurs

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Kommo Pricing, Features, Reviews and Alternatives

Kommo FAQs

Q. What type of pricing plans does Kommo offer?

Kommo has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Kommo?

Kommo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Kommo support?

Kommo supports the following languages:
Spanish, Russian, English, Portuguese


Q. Does Kommo support mobile devices?

Kommo supports the following devices:
Android, iPhone


Q. Does Kommo offer an API?

Yes, Kommo has an API available for use.


Q. What other apps does Kommo integrate with?

Kommo integrates with the following applications:
Wufoo, Microsoft Outlook, Messenger, Google Analytics 360, Dropbox Business, Telegram, Viber, ActiveCampaign, Lead Gen & CRM (formerly SharpSpring), Formstack Forms, WhatsApp, QuickBooks Online Advanced, Tidio, Gmail, Unbounce, WordPress, Stripe, Slack, Google Contacts, Microsoft 365, Asterisk, Google Ads, LiveChat, Meta for Business, Google Calendar, Mailchimp, Twilio, Instagram, Operations Hub


Q. What level of support does Kommo offer?

Kommo offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)

Kommo product overview

Price starts from

15

/user

Per month

What is Kommo?

Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Key benefits of using Kommo

  • Kommo is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • Kommo integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

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    Kommo pricing information

    Value for money

    4.4

    /5

    158

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
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    Kommo features

    Functionality

    4.3

    /5

    158

    Total features

    131

    22 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Third-Party Integrations
    API
    Alerts/Notifications
    Data Import/Export
    Reporting & Statistics
    Mobile Access

    Kommo users reviews

    Overall Rating

    4.3

    /5

    158

    Positive reviews

    85

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.95/10
    Rating distribution

    5

    4

    3

    2

    1

    89

    46

    15

    3

    5

    Pros
    I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.
    I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.
    Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.
    Cons
    There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.
    Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software.
    It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.
    SI
    AvatarImg

    Sergei I.

    Market Research,

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    I am the head of call center

    Reviewed 9 years ago

    I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

    Pros

    Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client...

    Cons

    with a slight time delay come letters to the email.

    AvatarImg

    Verified reviewer

    Marketing and Advertising, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    amoCRM Allows me to Effectively Communicate With Customers

    Reviewed 6 years ago

    Definitely try it out for yourself, great program!

    Pros

    I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

    Cons

    Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded.

    GA
    AvatarImg

    Gbemisola A.

    Outsourcing/Offshoring, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    PWG Group Review

    Reviewed 3 years ago

    Experience in terms of leads capturing and management has been great,

    Pros

    Easy to integrate across third party channels

    Cons

    Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

    AZ
    AvatarImg

    Anastasia Z.

    Banking, 1,001-5,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great storage solution

    Reviewed 5 years ago
    Pros

    I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

    Cons

    Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

    Vendor response

    Hi, Anastasia, Thanks for your feedback! It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.

    AK
    AvatarImg

    Andrei K.

    Computer Software, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Service is not for everyone

    Reviewed 6 years ago
    Pros

    We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

    Cons

    The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

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