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amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

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amoCRM Pricing, Features, Reviews and Alternatives

amoCRM product overview

Price starts from

15

Per month

Per Feature

What is amoCRM?

amoCRM is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Key benefits of using amoCRM

  • amoCRM is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • amoCRM integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    amoCRM pricing information

    Value for money

    4.5

    /5

    139

    Starting from

    15

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    amoCRM features

    Functionality

    4.3

    /5

    139

    Total features

    140

    21 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    amoCRM users reviews

    Overall Rating

    4.4

    /5

    139

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.98/10
    Rating distribution

    5

    4

    3

    2

    1

    80

    42

    14

    1

    2

    Pros
    I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.
    AvatarImg

    Iurii K.

    I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.

    RK

    Roman K.

    The main advantage of amoCRM is the ease and simplicity of implementation of business processes. The intuitive interface made it possible for employees to quickly adapt to the system.

    lb

    logan b.

    Cons
    There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.

    JV

    Julia V.

    Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software.

    RC

    Robert C.

    It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

    SG

    Sylvie G.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great features and nice customer service at a fair price

    Reviewed 2 years ago

    Price is reasonable for all feature in get and customer service is exceptional.

    Pros

    They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

    Cons

    The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Cost-effective yet powerful CRM alternative

    Reviewed a year ago

    This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

    Pros

    This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

    Cons

    The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Aprendes a usarlo rápido, pero falla mcuho

    Reviewed 7 months ago

    Necesito un CRM que me permita atenteder clientes de wsp, inst y FB, que me permita crear bots para hacer seguimiento pre y post venta, lo hemos logrado, pero con muchos problemas reportados y muchos no solucionados. Por ejemplo si quiero que un bot el dia de cumpleaños felicite a un cliente, NO SE PUEDE CON amoCRM, se debe hacer manual el envío del mensaje. Otra cosa, en dias pasados reporte fallas de que no podía ingresar a mi licencia y me dijeron "ahhhhh es que se cayó el servidor de LATAM"

    Pros

    Lo intuitivo que es. Pude configurar los bots por mi mismo, de hecho algunas deficiencias las solucioné por mi mismo programando los bots. Pero he tenido algunos problemas con elementos de los bots, por ejemplo, hay una condición que me dijeron "puede ponerle a que revise infinitas opciones..." y NO sirvió, el si deja colocar tooooodas las que quieras, pero llega un momento en donde se rompe y deja de funcionar.

    Cons

    Hay muchas fallas y muchas veces reportamos caídas de su plataforma. Hay muchas necesidades no cumplidas por los bots, por su forma de activación; cuando se reportan los errores, algunos asesores dicen que así fue diseñado y que yo debo buscar solucionarlo con un partner de ellos, es decir pagar más. Algunas veces no se envian la imagenes, algunos bots no se activan, se activan doble, hay algunas funciones...

    Showing original review in Spanish. See translation

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

    Reviewed 4 years ago

    I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

    Pros

    I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or...

    Cons

    Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Good CRM for Mid-size companies

    Reviewed 3 years ago

    We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

    Pros

    - Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

    Cons

    - Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

    amoCRM FAQs and common questions

    Q. What type of pricing plans does amoCRM offer?

    amoCRM has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of amoCRM?

    amoCRM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does amoCRM support?

    amoCRM supports the following languages:
    English, Portuguese, Russian, Spanish


    Q. Does amoCRM support mobile devices?

    amoCRM supports the following devices:
    Android, iPhone


    Q. Does amoCRM offer an API?

    Yes, amoCRM has an API available for use.


    Q. What other apps does amoCRM integrate with?

    amoCRM integrates with the following applications:
    Wufoo, Microsoft Outlook, Messenger, Google Analytics 360, Dropbox Business, Telegram, Viber, ActiveCampaign, SharpSpring from Constant Contact, Formstack Forms, Mailchimp Transactional Email, WhatsApp, QuickBooks Online Advanced, Tidio, Gmail, Unbounce, SnapEngage, WordPress, Stripe, Slack, Google Contacts, Microsoft 365, Asterisk, Google Ads, LiveChat, Meta for Business, Google Calendar, Mailchimp, Twilio, Instagram, Operations Hub


    Q. What level of support does amoCRM offer?

    amoCRM offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)

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