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Bitrix24 vs Process Street Comparison

Overview

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management,...

Process Street is the easiest way to manage your teams workflows, recurring processes (BPM) and standard operating procedures...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

164

173

68

13

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

369

103

14

1

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
It was a amazing task management and information management software. We can save over business contacts and other related details in this software.

Pros

Process Street is a super cool automation and collaboration tool. I love how you can build powerful templates that are seamlessly turned into checklists.
We're slowly finding ways to implement this more and more into our systems. We have a support person on Process Street that's super helpful and responsive to our many questions.
Process Street is outstanding for both documenting our processes and for tracking work in progress. We use it for both, and have saved tons of time and money.

Cons

The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs.

Cons

The worst part is the cancelation procedure which is q manual "request to cancel" and appears to be ignored. I canceled 2 days before the billing date through the website, then I was STILL charged.
It's mostly just folders and sub-folders. Weird errors: At times videos wouldn't transcode or some files wouldn't be recognized right away.
I think there are some potential UI issues that can be tuned, but honestly, I have no real complaints.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features90
  • @mentions
  • API
  • Absence Management
  • Access Control
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Case Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Deadline Management
  • Desktop Notifications
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Labeling
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Alerts
  • Mobile Integration
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Offline Access
  • Order Management
  • Organizational Charting
  • Payroll Management
  • Permission Management
  • Pipeline Management
  • Process Control
  • Product Catalog
  • Productivity Reporting
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Purchase Order Management
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Reporting
  • Scheduled Reporting
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Synchronous Editing
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features83
  • @mentions
  • API
  • Absence Management
  • Access Control
  • Accounting Management
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Case Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conditional Logic
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Deadline Management
  • Desktop Notifications
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Escalation Management
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Labeling
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Alerts
  • Mobile Integration
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Offline Access
  • Order Management
  • Organizational Charting
  • Payroll Management
  • Permission Management
  • Pipeline Management
  • Process Control
  • Product Catalog
  • Productivity Reporting
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Purchase Order Management
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Reporting
  • Scheduled Reporting
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Synchronous Editing
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations61
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations43
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation