ClickHelp vs Document360

Confluence

Zendesk Suite

Helpjuice

MadCap Flare

Stonly

Axiell Collections

Compare ClickHelp and Document360 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

MadCap Flare is a collaborative technical documentation solution. It offers topic-based authoring and publishing across multiple outputs including responsive HTML5 websites, PDFs, Microsoft Word docs, and more. Key features include easy content reuse, streamlined team collaboration, integrated translation workflow, and real-time analytics on published content.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

With Axiell Collections, users can create customized digital platforms for collections and make them available online to audiences. It includes a searchable database that can be used for managing the life cycle of your collection; from acquisition to exhibition and donation.

ClickHelp is an  AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

Access Controls/Permissions

Alerts/Notifications

Change Tracking

Collaboration Tools

Commenting/Notes

Content Library

Content Management

Customizable Branding

Customizable Templates

Data Import/Export

Documentation Management

Drag & Drop

For the IT sector

Full Text Search

Knowledge Base Management

Knowledge Management

Live Chat

Multi-Language

Process/Workflow Automation

Project Tracking

Reporting & Statistics

Reporting/Analytics

Search/Filter

Security Management

Self Service Portal

Single Sign On

SSL Security

Templates

Text Editing

Third-Party Integrations

Version Control

Workflow Management

ClickHelp

Linux

Web-based

Windows

Head of Operations

It soon became clear they were leaps and bounds ahead of the others. Support and onboarding was brilliant and the client has been using the product now for around 6 months and are very happy.

Product Manager

The ClickHelp team has surpassed any expectation I had in terms of professionalism, responsiveness, friendliness, and the prompt delivery of quality support. I highly recommend ClickHelp.

Project manager

He was very knowledgeable and asked really good questions to ensure my experience with this new tool was superior.

The software is really easy to learn. You get to a nice help documentation very quickly.

Operations Manager

Having all of the settings and ability to mod look and function, etc., has been great. Customer service and support is stellar.

Technical Documentation Specialist

The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry.

New Showroom Opening and Product Training Specialist 

More than satisfied with ClickHelp. It has given me the ability to provide a tool to over 1000 end users that has not existed in the past and that I had been unable to build with other programs.

The "Home" screen has been difficult for me to customize with my own background and buttons.

Product Analyst

Inserting a Video (.wmv, .mp4, .avi formats) in the article is little difficult as it takes only online video links.

Technical Writer

I miss word's "Track Changes" option, though there is a way to see all changes.

ClickHelp screenshot: The Projects page

ClickHelp screenshot: The Editor

ClickHelp screenshot: Reporting

ClickHelp screenshot: Settings

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Activity Dashboard

Activity Tracking

Catalog Management

Customizable Fields

Customizable Reports

Dashboard

Discussions/Forums

Document Management

Document Storage

Drag & Drop Editor

Email Alerts

Feedback Management

Knowledge Library

Online Forums

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Rich Text Editor

SEO Management

Social Media Integration

Surveys & Feedback

Tagging

User Management

Website Integration

Widgets

Wiki

WYSIWYG Editor

Document360

Head of Marketing

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities.

Communications Manager

I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.

Team lead

Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Internal Organization Specialist

It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.

Operations manager

I love the way the page formatting looks once everything is up and running. The integration with our software is nice as well.

Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.

Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.

Very easy to use and works great for our Help Center.

The best thing about this software is how easy it is to use and deploy.

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.

We use Document360 for our customer help center and it works great for this use case.

Head of Content

Flexible, customizable portal. Very responsive and helpful customer support.

Chief Operations Officer

Formatting, bullets, spacing, we struggle through this with each article we create.

Student

It can be hard to set up with other applications we use often.

Managing Director

It's very easy to manage all Azure applications efficiently  and it proves to be very cost-effective.

Equity Partner

Because it is a complete application, the setup sometimes can be a little scary.

ClickHelp vs Document360 Comparison (2026)

ClickHelp

Document360

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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