Document360 Pricing, Features, Reviews & Comparison of Alternatives

Pros
1. Document360 supports integrating with our third-party ticketing, chat, feedback and notification platform. So, we never thought of losing our clients any more and happy to have all the necessary platforms in one place.

Cons
The Chat feature to run through 24 hrs with automated response will suite all time zones.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons
I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Document360 is easy to set up and administer. The employees were extremely helpful during the transition and have been very responsive to our requests since. The search function works really well and allows our end users to find what they need easily. The Document360 team has been steadily adding more features and improving their service. The cost relative to value is extremely reasonable.

Cons
Although the Document360 team has responded to most of our feature requests in a timely way, there are some features that have been on the roadmap for a while without any sign of implementation.

Rating breakdown

Likelihood to recommend: 10/10

Pros
-It doesn't require CMS integrtion -Customised look and feel

Cons
I haven't used it enough to encounter errors

Rating breakdown

Likelihood to recommend: 6/10

Pros
Compared to the previous softaware I used I am happy with the below features that suits by business. - Auto back up and restore - Article versioning : you can keep a log of all changes and go back to a particular point to undo and see what are the old vs new changes. - Structured and organises - Advanced search feature with SEO abilities

Cons
There are a few add on I would like specific for my business and Document360 are working on a customisation for me.

Rating breakdown

Likelihood to recommend: 10/10