Document360 Pricing, Features, Reviews & Comparison of Alternatives

Document360

Knowledge base software

4.7/5 (20 reviews)

Document360 overview

What is Document360?

Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.

Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location.

Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark.

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Document360 screenshot: Document360 Category Manager Document360 The Knowledge Base Software that scales with your ProductDocument360 screenshot: Document360 Markdown SupportDocument360 screenshot: Document360 VersioningDocument360 screenshot: Document360 Back-up and RestoreDocument360 screenshot: Document360 Analytics

Document360 reviews

Excellent
14

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.6
  4.9
Mishel Shaji

Document360 is “All in One Platform"

Used daily for less than 6 months
Reviewed 2019-08-02
Review Source: Capterra

Pros
1. Document360 supports integrating with our third-party ticketing, chat, feedback and notification platform. So, we never thought of losing our clients any more and happy to have all the necessary platforms in one place.

Cons
The Chat feature to run through 24 hrs with automated response will suite all time zones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Arjan Ros

This solution was exactly what we needed to publish documentation to various reader groups

Used daily for 6-12 months
Reviewed 2020-01-09
Review Source: Capterra

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros
Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons
I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Suzanne Goldlust

A great solution for our Knowledgebase

Used weekly for 1-2 years
Reviewed 2020-01-24
Review Source: Capterra

Our previous KB software was old, outdated, and difficult to manage. The Document360 staff were very helpful in transitioning our information to their platform, which is much more attractive and easier for end-users. The Document360 staff have been very accommodating of our requests.

Pros
Document360 is easy to set up and administer. The employees were extremely helpful during the transition and have been very responsive to our requests since. The search function works really well and allows our end users to find what they need easily. The Document360 team has been steadily adding more features and improving their service. The cost relative to value is extremely reasonable.

Cons
Although the Document360 team has responded to most of our feature requests in a timely way, there are some features that have been on the roadmap for a while without any sign of implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Maria Bobo Garre

Useful software

Used daily for less than 6 months
Reviewed 2020-02-07
Review Source: Capterra

Pros
-It doesn't require CMS integrtion -Customised look and feel

Cons
I haven't used it enough to encounter errors

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Anjali Jayaprabha

Document360 Tested !

Used daily for 6-12 months
Reviewed 2019-07-05
Review Source: Capterra

Simple and easy solution and my team is happy.

Pros
Compared to the previous softaware I used I am happy with the below features that suits by business. - Auto back up and restore - Article versioning : you can keep a log of all changes and go back to a particular point to undo and see what are the old vs new changes. - Structured and organises - Advanced search feature with SEO abilities

Cons
There are a few add on I would like specific for my business and Document360 are working on a customisation for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Document360 pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Startup: $59/project/month billed monthly or $49/project/month billed yearly for 2 team accounts
Business: $119/project/month billed monthly or $99/project/month billed yearly for 5 team accounts
Enterprise: $299/project/month billed monthly or $249/project/month billed yearly for 25 team accounts

Document360 features

API
Access Control
Collaboration Tools
Customizable Branding
Document Management
Document Storage
Permission Management
Search Functionality
Third Party Integration

Activity Dashboard (142 other apps)
Activity Tracking (123 other apps)
Automatic Notifications (164 other apps)
Chat (137 other apps)
Collaborative Workspace (180 other apps)
Commenting (170 other apps)
Drag & Drop Interface (151 other apps)
File Management (125 other apps)
Projections (128 other apps)
SSL Security (120 other apps)
Workflow Management (116 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Document360

Key features of Document360

  • Access Controls/Permissions
  • Cataloging/Categorization
  • Collaboration
  • Editor
  • Image/Video Embed
  • Knowledge Base Management
  • Markdown Support
View All Features