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#1 Rated Knowledge base and Documentation software

(5)

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Document360 Pricing, Features, Reviews and Alternatives

Document360 product overview

Price starts from

149

Per month

Other

What is Document360?

Document360 is an AI-powered Knowledge base platform that enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.

Key benefits of using Document360

Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation

Document360 pricing information

Value for money

4.5

/5

211

Starting from

149

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Document360 features

Functionality

4.5

/5

211

Total features

57

4 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third-Party Integrations
Search/Filter
Document Management
Document Storage
Activity Dashboard

Functionality contenders

Document360 users reviews

Overall Rating

4.7

/5

211

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

147

62

2

0

0

Pros
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Cons
Formatting, bullets, spacing, we struggle through this with each article we create.
It can be hard to set up with other applications we use often.
Because it is a complete application, the setup sometimes can be a little scary.

Overall rating contenders

EP
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Elaina P.

Employee Experience Coordinator

Accounting, 11-50 employees

Review source

Overall Rating

Document360 Review: Use Their Customer Service & Resources.

Reviewed 2 months ago

Transcript

Elaina P.: Hi, my name is Elaina. I work for a company that's about 50 to 100 employees right now. I...

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Swarna Surya S.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A one-stop shop for a customized knowledge base

Reviewed 3 years ago

To assist our partner organization, we create and compile a large number of evidence-based tools and materials. They were all saved in Google Docs and stored on Google Drive. We were able to gather together a big amount of information and documents in a very orderly manner thanks to Document 360. We wanted to make it easy for our partner staff to access relevant resources for a topic of interest, and Document360 enabled us in designing an organized and user-friendly resource library.

Pros

The Home Page Builder feature allows users to design a personalised home page that is quite useful for providing context about the knowledge base. An HTML code view option is available on every page, allowing for quick customization. Any HTML element, including its CSS and javascript capabilities, can be easily placed. The information can be accessed in multiple ways thanks to the Navigation panels, Menus, Related Articles, and Search bar. The 'Import' options make it simple to migrate existing content to this platform. The 'Templates, variables, and snippets' capabilities allow you to reuse content.

Cons

After experiencing the ease of formatting in google documents and google sheets, working with document 360 editor is very hard especially whenever a table or image is inserted. The Analytics part has a lot of useful information, but the date range for looking back in time is limited with the subscription you chose. We can't acquire usage data for a specific reader/end-user in a private knowledge base.

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David Andre C.

Hospitality, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool Amazing Customer Support

Reviewed a year ago
Pros

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

Cons

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

SB
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Sadia B.

Financial Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good balance between robustness and ease-of-use.

Reviewed 2 years ago

Overall the Document360 publishing process is decent and the tool is user friendly.

Pros

Easy to use, yet the suite of publishing and admin tools is comprehensive.

Cons

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document. Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal. Technical Support for specific issues can be hit and miss at times.

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Michael C.

Computer Software, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid documentation & KB solution with a very responsive product/support team

Reviewed 4 months ago

We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.

Pros

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.

Cons

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.

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Jarren K.

Insurance, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Knowledge Base Product!

Reviewed 2 years ago

For a long time, our end-user documentation was located on SharePoint and over the years became very outdated and unorganized. Document360 has changed the way we design, organize, and maintain all of our end-user documentation for our technology applications at a reasonable price. If you are looking for a true Knowledge Base solution to solve a similar issue, I recommend Document360.

Pros

Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.

Cons

Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues.

Document360 FAQs

Q. What type of pricing plans does Document360 offer?

Document360 has the following pricing plans:
Starting from: $149.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Document360?

Document360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Document360 support?

Document360 supports the following languages:
English, Portuguese, Spanish


Q. Does Document360 offer an API?

Yes, Document360 has an API available for use.


Q. What other apps does Document360 integrate with?

Document360 integrates with the following applications:
Hotjar, Google Analytics 360, Zapier, Segment, Amplitude, Drift, Freshdesk, VWO Insights, Freshmarketer, Crisp, Slack, Heap, Olark, Mixpanel, Kommunicate, Crowdin, Zoho PageSense, Intercom, Zendesk Suite


Q. What level of support does Document360 offer?

Document360 offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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