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#1 Rated Knowledge base software
Document360 Pricing, Features, Reviews and Alternatives
Document360 product overview
What is Document360?
Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.
Key benefits of using Document360
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.
Typical customers
Platforms supported
Support options
Training options
Document360 pricing information
Value for money
4.6
/5
140
Starting from
119
Per month
Other
Pricing options
Value for money contenders
Document360 features
Functionality
4.4
/5
140
Total features
50
2 categories
Most valued features by users
Functionality contenders
Document360 users reviews
Overall Rating
4.7
/5
140
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.06/10
95
43
2
0
0
Overall rating contenders
Wayne B.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
Review source
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Document360 made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud.
The only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the Document360 team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360.
Yossi K.
Information Services, 201-500 employees
Used daily for 6-12 months
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Document360 is a wonderful product that answers a need in the market. I used it at a previous job and brought it into this one. I would recommend it for most use-cases, especially for those who want a fully SaaS, no-install, fun authoring experience for serious writing teams.
Document360 is an excellent KB that includes a large number of features for a very reasonable price. New and updated features are rolled out all the time. We use it in our documentation team and everyone found it easy to learn and easy to use. You can author in Markdown or WYSIWYG - both of which are intuitive. There are a tonne of settings that you can configure to make your KB your own, or just roll with the defaults. The support team is extremely responsive and very knowledgeable. They are polite and easy to work with. It's actually a pleasure to interact with Document360 support because they're always willing to help and go the extra mile to solve your issues.
There's currently no support for Swagger/Open API files. This is in development and will be great when it rolls out. Also, there's no native support for Auth0.
Sadia B.
Financial Services, 1,001-5,000 employees
Used daily for 6-12 months
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Overall the Document360 publishing process is decent and the tool is user friendly.
Easy to use, yet the suite of publishing and admin tools is comprehensive.
The document review process with stakeholders could be aided by having a way to share a link to an unpublished document. Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal. Technical Support for specific issues can be hit and miss at times.
Bryn F.
Computer Software, 51-200 employees
Used daily for 6-12 months
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We use the system to provide self-service information, and to reduce the load on the support team. It works.
The platform is intuitive and easy to use. It's a flexible system and has met almost all of our needs as a knowledge base system.
It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases. Otherwise it has met all needs.
Robert L.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
Review source
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Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software.
What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.
Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.
Document360 FAQs and common questions
Q. What type of pricing plans does Document360 offer?
Document360 has the following pricing plans:
Starting from: $119.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Document360?
Document360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Document360 support?
Document360 supports the following languages:
English
Q. Does Document360 offer an API?
Yes, Document360 has an API available for use.
Q. What other apps does Document360 integrate with?
Document360 integrates with the following applications:
Hotjar, Google Analytics 360, Zapier, Segment, Amplitude, Drift, Freshdesk, VWO Insights, Freshmarketer, Crisp, Slack, Heap, Olark, Mixpanel, Kommunicate, Crowdin, Zoho PageSense, Intercom, Zendesk Suite
Q. What level of support does Document360 offer?
Document360 offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum
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