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Document360
4.7
(140)

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#1 Rated Knowledge base software

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(2)

Document360 Pricing, Features, Reviews and Alternatives

Document360 product overview

Price starts from

119

Per month

Other

What is Document360?

Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.

Key benefits of using Document360

Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Webinars
Live Online
Videos
Documentation

Document360 pricing information

Value for money

4.6

/5

140

Starting from

119

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Document360 features

Functionality

4.4

/5

140

Total features

50

2 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Document Storage
API
Drag & Drop

Document360 users reviews

Overall Rating

4.7

/5

140

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

95

43

2

0

0

Pros
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
Document360 offers a great standalone help center that integrates with most other tools. They're continually improving their offering.
Cons
Formatting, bullets, spacing, we struggle through this with each article we create.
It can be hard to set up with other applications we use often.
Because it is a complete application, the setup sometimes can be a little scary.
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Wayne B.

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Better Knowledge base for all

Reviewed 6 months ago
Pros

Document360 made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud.

Cons

The only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the Document360 team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360.

YK
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Yossi K.

Information Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Software, Great Value for Money, Superb Service

Reviewed 10 months ago

Document360 is a wonderful product that answers a need in the market. I used it at a previous job and brought it into this one. I would recommend it for most use-cases, especially for those who want a fully SaaS, no-install, fun authoring experience for serious writing teams.

Pros

Document360 is an excellent KB that includes a large number of features for a very reasonable price. New and updated features are rolled out all the time. We use it in our documentation team and everyone found it easy to learn and easy to use. You can author in Markdown or WYSIWYG - both of which are intuitive. There are a tonne of settings that you can configure to make your KB your own, or just roll with the defaults. The support team is extremely responsive and very knowledgeable. They are polite and easy to work with. It's actually a pleasure to interact with Document360 support because they're always willing to help and go the extra mile to solve your issues.

Cons

There's currently no support for Swagger/Open API files. This is in development and will be great when it rolls out. Also, there's no native support for Auth0.

SB
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Sadia B.

Financial Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good balance between robustness and ease-of-use.

Reviewed 10 months ago

Overall the Document360 publishing process is decent and the tool is user friendly.

Pros

Easy to use, yet the suite of publishing and admin tools is comprehensive.

Cons

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document. Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal. Technical Support for specific issues can be hit and miss at times.

BF
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Bryn F.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful knowledge base platform

Reviewed a month ago

We use the system to provide self-service information, and to reduce the load on the support team. It works.

Pros

The platform is intuitive and easy to use. It's a flexible system and has met almost all of our needs as a knowledge base system.

Cons

It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases. Otherwise it has met all needs.

RL
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Robert L.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Document360 is Super Easy to setup and use

Reviewed 4 months ago

Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software.

Pros

What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.

Cons

Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.

Document360 FAQs and common questions

Q. What type of pricing plans does Document360 offer?

Document360 has the following pricing plans:
Starting from: $119.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Document360?

Document360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Document360 support?

Document360 supports the following languages:
English


Q. Does Document360 offer an API?

Yes, Document360 has an API available for use.


Q. What other apps does Document360 integrate with?

Document360 integrates with the following applications:
Hotjar, Google Analytics 360, Zapier, Segment, Amplitude, Drift, Freshdesk, VWO Insights, Freshmarketer, Crisp, Slack, Heap, Olark, Mixpanel, Kommunicate, Crowdin, Zoho PageSense, Intercom, Zendesk Suite


Q. What level of support does Document360 offer?

Document360 offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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