ScreenConnect vs BeyondTrust Remote Support

TeamViewer

GoTo Meeting

Zoho Desk

AnyDesk

SolarWinds Service Desk

LogMeIn Rescue

Compare ScreenConnect and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Access Controls/Permissions

Access Management

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Annotations

Attendee Management

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Branding

Customizable Reports

Dashboard

Data Import/Export

Desktop Virtualization

Diagnostic Tools

Diagnostics Tools

Discussions/Forums

Email Management

Email Reminders

File Management

File Sharing

File Transfer

Help Desk Management

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Monitor Access

Presentation Streaming

Projections

Queue Management

Real-Time Chat

Recording

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Scheduling

Screen Recording

Screen Sharing

Search

Search/Filter

Self Service Portal

Session Recording

Session Transfer

SSL Security

Surveys & Feedback

Task Management

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

Video Chat

Video Conferencing

ScreenConnect

Android

Linux

Web-based

Windows

iPad

iPhone

IT Support Specialist

The integration of connectiwise with other software is great. This is the reason why I really love this software.

President 

Horrible, horrible customer service and support. I was constantly getting false positives.

IT Manager

So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.

Managing Director

We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

Art Department Manager

The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.

With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.

Systems Administrator

How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.

Systems Engineer

Love the easy options and nice layout. I have a few items in the toolbox that i can use often.

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Centralized Services Administrator

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.

Technical Consultant

ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.

Co-Founder

The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.

Director of Operations 

Overall excellent product. Support has been great when needed.

DevOps Engineer

The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Owner

ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.

Director of Communications

The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.

IT Suport Admin

It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.

Assistant Manager

We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.

ScreenConnect screenshot: ScreenConnect guest page, where end-users enter join a session with technician

ScreenConnect screenshot: ScreenConnect Connecting from a Windows machine to a macOS machine

ScreenConnect screenshot: ScreenConnect Extension Marketplace

ScreenConnect screenshot: ScreenConnect access view of the Host page

ScreenConnect screenshot: ScreenConnect toolbox menu

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Activity Tracking

Audit Trail

Credential Management

Knowledge Base Management

Least Privilege

Password Management

Real-Time Notifications

Secure Data Storage

User Session Management

BeyondTrust Remote Support

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Easy to integrate into our system. I really enjoy using the software.

ScreenConnect vs BeyondTrust Remote Support Comparison (2026)

ScreenConnect

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives