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ConnectWise ScreenConnect

Remote meeting platform for resolving customers' queries

Last updated: January 2025

ConnectWise ScreenConnect - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.

Starting from

Per month

Alternatives with better value for money

ConnectWise ScreenConnect's key features

GetApp's analysis of 65 verified user reviews collected between July 2021 and September 2024 identified ConnectWise ScreenConnect's most critical features and how it performs according to users.

Remote Access/Control

4.7

Reviewers appreciate ConnectWise ScreenConnect's remote access/control capabilities for providing efficient technical support and troubleshooting. They find it easy to deploy and use, with stable connections and a user-friendly interface. Users report the ability to respond to UAC controls, unlike other products. They highlight the convenience of accessing devices remotely, saving time and effort. However, some mention occasional glitches and issues with screen blanking. Users also value the integration with protocols like RDP, VNC, and SSH for diverse connectivity options. Of the 45 ConnectWise ScreenConnect users who gave detailed accounts of their use of Remote Access/Control, 100% rated this feature as important or highly important.

Unattended Access

4.4

Reviewers highlight ConnectWise ScreenConnect's unattended access as a valuable capability for IT professionals. They appreciate the ability to remotely access and control devices without user presence, which is useful for maintaining servers and performing updates. Users find it easy to install the agent and access systems outside business hours. They report that this capability enhances efficiency and effectiveness in remote support. However, some users mention it is not relevant for their use case or faced stability issues in the past. Of the 25 ConnectWise ScreenConnect users who gave detailed accounts of their use of Unattended Access, 84% rated this feature as important or highly important.

All ConnectWise ScreenConnect features

Features rating:

4.5

(1.9K)

Activity Dashboard

(0)

Monitoring

5.0

(1)

Remote Support

5.0

(2)

Third-Party Integrations

4.5

(4)

Collaboration Tools

4.7

(3)

Customizable Reports

(0)

Access Controls/Permissions

4.5

(59)

Help Desk Management

4.8

(17)

Multiple Monitor Access

4.4

(12)

Screen Sharing

4.6

(93)

Troubleshooting

4.4

(16)

Remote Monitoring & Management

4.7

(9)

File Sharing

4.3

(58)

Compliance Management

4.0

(4)

File Transfer

4.3

(21)

Meeting Management

4.6

(5)

Mobile Access

4.2

(72)

Real-Time Chat

4.5

(53)

Live Chat

4.4

(18)

Diagnostics Tools

4.0

(2)

Self Service Portal

4.4

(28)

SSL Security

4.0

(2)

Alerts/Notifications

4.6

(7)

Queue Management

4.5

(2)

Session Recording

4.2

(17)

Customizable Branding

4.3

(36)

Alerts/Escalation

4.2

(49)

Video Conferencing

4.2

(17)

Task Management

4.5

(33)

Multi-Channel Communication

4.6

(18)

Screen Recording

4.2

(5)

Reporting/Analytics

4.3

(36)

Email Management

4.2

(43)

Session Transfer

4.2

(13)

Communication Management

4.8

(8)

Surveys & Feedback

4.5

(4)

Chat/Messaging

3.8

(5)

Diagnostic Tools

3.8

(13)

Video Chat

4.0

(5)

API

(0)

User Management

(0)

Two-Factor Authentication

(0)

Attendee Management

(0)

Data Import/Export

(0)

Desktop Virtualization

(0)

Search/Filter

(0)

Discussions/Forums

5.0

(1)

Role-Based Permissions

(0)

Reporting & Statistics

4.0

(1)

Remote Printing

(0)

Email Reminders

(0)

Recording

(0)

File Management

5.0

(1)

Projections

(0)

Presentation Streaming

5.0

(1)

ConnectWise ScreenConnect awards

Remote Desktop

80/100

Instant Messaging & Chat

79/100

ConnectWise ScreenConnect alternatives

ConnectWise ScreenConnect

4.7

(1.9K)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.4

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

ConnectWise Automate

4.1

(132)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.3

Value for Money

3.9

Customer Support

3.7

Zoom Workplace

4.6

(14.1K)

visit website

Starting from

14.99

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.4

ConnectWise ScreenConnect pricing

Value for money:

4.6

Starting from

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

ConnectWise ScreenConnect integrations (31)

Integrations rated by users

We looked through 1,913 user reviews, to identify which products are mentioned as ConnectWise ScreenConnect integrations, and what is the users perception.

ConnectWise Automate

Integration rating: 4.2 (5)

“It's nice to be able to connect a session from the RMM as a backup to the RMM features for workstation management/interactions.”

Shaun Gierent

Manager, Managed IT

ConnectWise PSA

Integration rating: 4.6 (5)

“It works well and there are time savings to be able to connect a session right from a ticket, but it's just something we've never found has high adoption as people are either already checking in the RMM to location end user assets and rarely know the appropriate workstation to attach to a ticket until after they've already been on it. It's useful to reconnect sessions after the initial asset has been identified when applicable.”

Shaun Gierent

Manager, Managed IT

Autotask PSA

Integration rating: 4.0 (2)

“Having a RMM and PSA talk to each other’s is essential. Not only do you want to be able to manage devices you need to be able to bill for them and track them.”

Ray Young

President

Datto RMM

Integration rating: 5.0 (1)

“It is the core tool for our MSP to be able to provide more support and management”

Daniel Tovizi

Service Delivery Manager

BrightGauge

Integration rating: 4.0 (1)

Asana

Integration rating: 5.0 (1)

Kinetic

Integration rating: 3.0 (1)

Webroot DNS Protection

Integration rating: 5.0 (1)

Microsoft Azure

Integration rating: 5.0 (1)

Webroot Business Endpoint Protection

Integration rating: 5.0 (1)

Freshdesk

Integration rating: 4.0 (1)

Acronis Cyber Backup

Integration rating: 4.0 (1)

Zendesk Suite

Integration rating: 3.0 (1)

Windward System Five

Integration rating: 5.0 (1)

NinjaOne

Integration rating: 5.0 (1)

ConnectWise ScreenConnect support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

FAQs/Forum

Knowledge Base

Training options

Videos

In Person

Live Online

Documentation

ConnectWise ScreenConnect reviews

Overall rating

4.7

1.9K

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.09/10

Rating distribution

1.4K

430

Pros

The integration of connectiwise with other software is great. This is the reason why I really love this software.

Harshpreet S.

IT Support Specialist

So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.

Brett C.

IT Manager

We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

Rory B.

Managing Director

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.

Rene S.

President

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.

Elias P.

Centralized Services Administrator

The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Craig L.

DevOps Engineer

Read all reviews

ConnectWise ScreenConnect FAQs

Q. What type of pricing plans does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect has the following pricing plans:
Starting from: $36.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of ConnectWise ScreenConnect?

ConnectWise ScreenConnect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ConnectWise ScreenConnect support?

ConnectWise ScreenConnect supports the following languages:
English

Q. Does ConnectWise ScreenConnect support mobile devices?

ConnectWise ScreenConnect supports the following devices:
Android, iPad, iPhone

Q. Does ConnectWise ScreenConnect offer an API?

Yes, ConnectWise ScreenConnect has an API available for use.

Q. What other apps does ConnectWise ScreenConnect integrate with?

ConnectWise ScreenConnect integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, Freshdesk, Passportal, ConnectWise PSA, ConnectWise Automate, Zendesk Suite

Q. What level of support does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base