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ConnectWise ScreenConnect

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Remote meeting platform for resolving customers' queries

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(26)

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ConnectWise ScreenConnect Pricing, Features, Reviews and Alternatives

ConnectWise ScreenConnect product overview

Price starts from

29

Per month

Flat Rate

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
In Person
Live Online
Documentation

ConnectWise ScreenConnect pricing information

Value for money

4.6

/5

1.9K

Starting from

29

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConnectWise ScreenConnect features

Functionality

4.5

/5

1.9K

Total features

57

9 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third-Party Integrations
Search/Filter
File Sharing
Activity Dashboard
API

Functionality contenders

ConnectWise ScreenConnect users reviews

Overall Rating

4.7

/5

1.9K

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

1.3K

428

65

9

7

Pros
The integration of connectiwise with other software is great. This is the reason why I really love this software.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
Cons
Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Overall rating contenders

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Karan S.

Cybersecurity engineer

Accounting, 5,001-10,000 employees

Review source

Overall Rating

Great tool for remote troubleshooting

Reviewed a year ago

Transcript

Karan P: Hi, my name is Karan. I am currently working as a cloud security consultant in a medium-sized...

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Shawn B.

IT Architect

Computer Networking, 11-50 employees

Review source

Overall Rating

Better Remote access than 90% of competitors

Reviewed 2 years ago

Transcript

Shawn: Hi, my name is Shawn. I'm an IT Solutions Architect. My ratings for ConnectWise Control is four...

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Ian G.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Forced away from LogMeIn because of price and have never looked back

Reviewed 4 years ago
Pros

We used to use LogMein and and no reason to consider changing from it until they increased their prices massively. We trailed Screen Connect and have never look back. It's better in every way for Remote Control of client systems.

Cons

I'd love it to have some more detailed inventory facility.

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Product is one of the best I've used

Reviewed 4 years ago

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Pros

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Cons

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

MF
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Mike F.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Needs better support

Reviewed 5 years ago

I have not been able to login since the upgrade to 2FA and support is unable to help.

Pros

Cost was competitive compared to others and it had a good toolset for remote control.

Cons

connectwise support seems like they could care less that I was having problems.

DL
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Danielle L.

Computer Software, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ConnectWise ScreenConnect Positives

Reviewed 4 months ago
Pros

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple, Easy to use

Reviewed 5 years ago

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.

Pros

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users. - Includes chat messaging - Includes options to view services, logs, and processes - Allows technician to blackout monitor / block keyboard presses during session - Allows for easy facilitation of temporary remote sessions by non-technical staff - Easy facilitation to give "passes" (timed access) to end-users and technical support staff - Allows for basic scripting options for alerting and webhooks - 2FA Authentication enabled

Cons

- Difficult initially to setup department groups of computers, - Not a lot of documentation on setting up webhook scripting, - Database maintenance can be tedious - Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech]) - Uses Java over HTML5 only.

ConnectWise ScreenConnect FAQs

Q. What type of pricing plans does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ConnectWise ScreenConnect?

ConnectWise ScreenConnect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ConnectWise ScreenConnect support?

ConnectWise ScreenConnect supports the following languages:
English


Q. Does ConnectWise ScreenConnect support mobile devices?

ConnectWise ScreenConnect supports the following devices:
Android, iPad, iPhone


Q. Does ConnectWise ScreenConnect offer an API?

Yes, ConnectWise ScreenConnect has an API available for use.


Q. What other apps does ConnectWise ScreenConnect integrate with?

ConnectWise ScreenConnect integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, Freshdesk, Passportal, ConnectWise PSA, ConnectWise Automate, Zendesk Suite


Q. What level of support does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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