Guru vs Gist

Confluence

Zendesk Suite

Notion

ActiveCampaign

Intercom

Salesforce Service Cloud

Compare Guru and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

AI Copilot

AI/Machine Learning

Alerts/Notifications

Assignment Management

Audio/Video Messaging

Behavior Tracking

Calendar Management

Catalog Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Capture and Transfer

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Activity Monitoring

Employee Communities

Employee Directory

Employee Engagement

Employee Onboarding

Event Calendar

Faceted Search/Filtering

Feedback Management

File Management

File Sharing

For Enterprises 

Full Text Search

Fuzzy Search

Generative AI

Indexing

Knowledge Base Management

Knowledge Management

Live Chat

Mass Notifications

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Language

Multiple Data Sources

Natural Language Search

Newsletter Management

Pre-built Templates

Productivity Tools

Progress Tracking

Project Management

Query Suggestions

Read Receipts

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Scheduled Messaging

Search/Filter

Secure Data Storage

Self Service Portal

Semantic Search

Sentiment Analysis

Single Sign On

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Task Management

Templates

Text Analysis

Text Editing

Third-Party Integrations

To-Do List

User Management

Visual Notifications

Widgets

Guru

Web-based

Sr. Customer Success Manager

Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.

Account Executive 

I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.

Customer Service representative 

As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.

Sagar 

I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.

Easy and intuitive to use, good for decentralization and shared accountability.

Graphic Designer

I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.

Customer Support Specialist

It is the best of the best knowledge base management tools I've used in so many years in Customer Support.

Director EBusiness

Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.

Internal Communications Officer

I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.

Mid-Market Account Executive

I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.

Facilitator 

Great tool for storing useful knowledge tools.

Product Specialist

It's been a huge asset in keeping up to date on product functionality as well as internal processes.

Veterinarian

I love the search feature that allows me to quickly and easily find very digestible pieces of information.

Product Manager

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

GTM Ops Rep

It's really a pain when you need to edit already existing cards.

What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.

recruiter

Easy to use, reliable but takes investment to get the most out of it.

Enterprise acount executive

Nothing from Guru's side. I did have a hard time finding myself using the product at first because it lives outside of my typical google ecosystem.

Guru screenshot: Generative AI-powered search across all your knowledge sources (for ex. GDrive, OneDrive, Box, Dropbox, and Sharepoint)

Guru screenshot: Generative AI-powered content creation to help you start from scratch, improve what you're writing, or translate to languages covering >90% of the world's population

Guru screenshot: Access your knowledge or experts anywhere (Chrome Extension, Slack, or MS Teams)

Guru screenshot: Knowledge in Guru is always trusted and verified

Guru screenshot: Customize your homepage with branding & send announcements to as few or many employees as needed

Guru screenshot: Dive into insights on announcements sent out

Guru screenshot: Connect knowledge with the right expertise with our >50 HRIS integrations

Guru screenshot: See how your company's knowledge is improving and where you have knowledge gaps with in-depth analytics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Alerts/Escalation

Automated Routing

Macros/Templated Responses

Mobile App

Real-Time Chat

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Owner

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Director

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

Founder

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

Customer Success Manager

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

Guru vs Gist Comparison (2026)

Guru

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives