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Guru Logo

Organize company information. Access it anywhere.

Last updated: December 2024

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Guru - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools you already use, so no need to context switch. Find info across any app, have an expert help if you can't find it, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages..kind of like a smart friend for you and the rest of your company.

Benefits of using Guru

Share critical product information.
Streamline internal communications.
Onboard your team faster.
Stop searching for info and end repeat questions
Work better together -- anywhere, anytime.

Starting from

15

/user

Per year

start trial
view pricing plans
book a demo

Guru's key features

GetApp's analysis of 179 verified user reviews collected between August 2021 and September 2024 identified Guru's most critical features and how it performs according to users.

Features

4.8

/5

555

Ease of use

4.8

/5

555

Knowledge Base Management

Reviewers appreciate Guru's Knowledge Base Management for its ability to centralize and organize information efficiently. They report that it simplifies access to accurate data, supports real-time updates, and integrates seamlessly with tools like Slack. Users highlight the ease of navigation, tagging, and verification capabilities, which ensure content is up-to-date and reliable. They also value the hierarchical organization and the ability to audit usage through reports, enhancing productivity and decision-making. Of the 63 Guru users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.


Content Library

Users report that Guru's Content Library centralizes and organizes knowledge assets, making it easy to access, manage, and share information. They find it enhances collaboration and ensures consistency. Reviewers appreciate the ability to save and favorite frequently used cards, which streamlines their workflow. They also highlight the ease of organizing and reorganizing content, which different teams find beneficial for various functions. The library's layout is praised for being user-friendly and efficient. Of the 25 Guru users who gave detailed accounts of their use of Content Library, 100% rated this feature as important or highly important.


Knowledge Management

Reviewers indicate that Guru's Knowledge Management is important for maintaining accurate and up-to-date information. They appreciate the user-friendly interface, AI-powered suggestions, and seamless integration with tools like Slack. Users value the centralized repository for easy access and the verification process that ensures content reliability. They also highlight the platform's ability to support remote teams by providing real-time updates and facilitating collaboration and knowledge sharing. Of the 78 Guru users who gave detailed accounts of their use of Knowledge Management, 97% rated this feature as important or highly important.


Content Management

Users report that Guru's Content Management keeps information well-organized, up-to-date, and easily accessible. They appreciate the AI summarization and search capabilities, which enhance user engagement and collaboration. Reviewers highlight the importance of categorizing and tagging content for easy retrieval and the ability to track document changes. They also value the verification and comment capabilities, which help maintain content accuracy and relevance, promoting efficient collaboration. Of the 39 Guru users who gave detailed accounts of their use of Content Management, 97% rated this feature as important or highly important.


Catalog Management

Reviewers feel that Guru's Catalog Management helps organize information systematically, making it easy to navigate and retrieve. They appreciate the intuitive tools for categorizing content and creating collections, which enhance productivity and reduce redundancy. Users highlight the importance of categorization for new hires and for improving search efficiency. They also value the ability to tag topics accurately and the overall organization that facilitates easier access to relevant content. Of the 38 Guru users who gave detailed accounts of their use of Catalog Management, 95% rated this feature as important or highly important.


Full Text Search

Users report that Guru's Full Text Search enables quick and precise information retrieval by searching all content fields. They find it boosts efficiency and supports better decision-making. Reviewers appreciate the search capabilities similar to Google, which allow for quick access to relevant information. They also highlight the importance of keyword search, which helps locate specific information even if the exact location or structure is unknown. Some users mention the need for better filters and more intuitive search functionality. Of the 54 Guru users who gave detailed accounts of their use of Full Text Search, 87% rated this feature as important or highly important.


All Guru features

File Sharing
File Management
Natural Language Search
Employee Onboarding
Rich Text Editor
Employee Engagement
Email Alerts
Wiki
Activity Tracking
Tagging
Activity/News Feed
Search/Filter
User Management
Document Management
Pre-built Templates
Alerts/Notifications
Secure Data Storage
Reminders
Customizable Templates
Real-Time Reporting
Dashboard
Remote Access/Control
Real-Time Notifications
Access Controls/Permissions
Single Sign On
Communication Management
Collaboration Tools
Reporting/Analytics
Mass Notifications
Self Service Portal
Workflow Management
Data Import/Export
Customizable Branding
Third-Party Integrations
Text Editing
Commenting/Notes
Task Management
Document Storage
Reporting & Statistics
Widgets
Mobile Access
Social Media Integration
Assignment Management
Private Network
Multi-Language
Progress Tracking
Chatbot
Customizable Fields
Drag & Drop
Calendar Management
@mentions
To-Do List
Real-Time Updates
Discussions/Forums
API
Scheduled Messaging
SSL Security
Active Directory Integration
Visual Notifications
Activity Dashboard
Remote Support
Templates
Chat/Messaging
Surveys & Feedback
Blogs
Audio/Video Messaging
AI/Machine Learning
Semantic Search
Sentiment Analysis
Drag & Drop Editor
Employee Activity Monitoring
Employee Communities
Employee Database
Employee Directory
Employee Portal
Employee Profiles
Engagement Tracking
Event Calendar
Feedback Management
Decision Support
For Enterprises
Fuzzy Search
Indexing
Live Chat
Mobile Interface
Multi-Channel Communication
Multiple Data Sources
Customizable Reports
Newsletter Management
Org Chart Creation
Personalization
Policy Management
Customizable Forms
Productivity Tools
Project Management
Read Receipts
Real-Time Analytics
Real-Time Data

Guru awards

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Starting from

15

/user

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
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Per month

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ic-pricetag

No pricing info

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Ease of Use
Features
Value for Money
Customer Support

Guru pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
start trial
view pricing plans

Value for money

4.8

/5

555

Starting from

15

/user

Per year

Guru support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Documentation
Live Online
Webinars
Videos

Guru reviews

Overall rating

4.9

/5

555

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

482

67

3

1

2

Pros
Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.
I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.
As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.
Cons
I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.
It's really a pain when you need to edit already existing cards.
What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.

Guru FAQs

Q. What type of pricing plans does Guru offer?

Guru has the following pricing plans:
Starting from: $15.00/year
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Guru?

Guru has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Guru support?

Guru supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Guru support mobile devices?

Guru supports the following devices:
Android, iPad, iPhone


Q. Does Guru offer an API?

Yes, Guru has an API available for use.


Q. What other apps does Guru integrate with?

Guru integrates with the following applications:
Salesforce Service Cloud, Lessonly , Microsoft Outlook, Dropbox Business, MaestroQA, atSpoke, Degreed, iorad, Deel, Gmail, OneDrive, Conversational Cloud, Rippling, Google Drive, Microsoft Teams, Drift, Freshdesk, Payfit, Salesforce Sales Cloud, Justworks, OneLogin, Wistia, Okta, Slack, Gusto, Front, GoSquared, LiveChat, Workato, Showpad, Workday HCM, Skilljar Customer Education, Bamboo, Confluence, WorkRamp, Kustomer, Vidyard, LearnUpon, Paycor, Intercom, Zendesk Suite


Q. What level of support does Guru offer?

Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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