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Guru Logo
Guru
4.8
(234)

Write a review

Organize company information. Access it anywhere.

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(11)

Guru Pricing, Features, Reviews and Alternatives

Guru product overview

Price starts from

10

/user

Per month

What is Guru?

Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Share product information, streamline internal communication, and onboard employees faster than ever with Guru.

Key benefits of using Guru

Share critical product information.
Streamline internal communications.
End meeting and chat fatigue.
Onboard your team faster.
Stop searching for info and end repeat questions
Work better together -- anywhere, anytime.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Documentation
Live Online
Webinars
Videos

Guru pricing information

Value for money

4.7

/5

234

Starting from

10

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Guru features

Functionality

4.7

/5

234

Total features

104

7 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Search/Filter
Third Party Integrations
Document Management
File Sharing
Document Storage

Guru users reviews

Overall Rating

4.8

/5

234

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

187

43

3

1

0

Pros
Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.
I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.
As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.
Cons
I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.
It's really a pain when you need to edit already existing cards.
What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.
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John C.

Business Owner

Internet, 1-10 employees

Review source

Overall Rating

the more you put in the more you get out!

Reviewed 2 years ago

Transcript

John C.: Hi, my name is John. I'm a marketing director. I would give Guru five out of five, and for more...

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Nate E.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple to use, easy to update, and way better than Google Drive

Reviewed 3 years ago

I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

Pros

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Cons

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

JS
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Joshua S.

Telecommunications, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Guru is the best so far!

Reviewed 3 months ago

I have using guro for 1 year and it it very convenient to be used from our work it help us not to forget and guide us for our process

Pros

They way we can easily search the cards we created to help us out from our process

Cons

sometimes notification is not noticeable

AT
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Anthony T.

Pharmaceuticals, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Editing Experience Needs Significant Improvement

Reviewed 3 years ago
Pros

Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly.

Cons

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

RS
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Raj S.

Marketing and Advertising, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome Experience

Reviewed a month ago

It was amazing experience to follow guru card.

Pros

I like the categorization, favorites and tags. Also, the ask a question feature which is basically an AI driven by database of Guru Card.

Cons

The search feature as it gives an ambiguous answer.

JW
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Jeremiah W.

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Guru is a great knowledge management tool.

Reviewed 21 days ago

Overall it;s ease of use and user friendly cards make it an essential part of business.

Pros

It is easy to use and helpful when sharing information.

Cons

Sometimes it conflicts with other programs internally because we also use Notion.

Guru FAQs

Q. What type of pricing plans does Guru offer?

Guru has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Guru?

Guru has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Guru support?

Guru supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Guru support mobile devices?

Guru supports the following devices:
Android, iPad, iPhone


Q. Does Guru offer an API?

Yes, Guru has an API available for use.


Q. What other apps does Guru integrate with?

Guru integrates with the following applications:
Salesforce Service Cloud, Lessonly , Microsoft Outlook, Dropbox Business, MaestroQA, atSpoke, Degreed, iorad, Deel, Gmail, OneDrive, Conversational Cloud, Rippling, Google Drive, Microsoft Teams, Drift, Freshdesk, Payfit, Salesforce Sales Cloud, Justworks, OneLogin, Wistia, Okta, Slack, Front, GoSquared, LiveChat, Workato, Showpad, Workday HCM, Skilljar Customer Education, Bamboo, Confluence, WorkRamp, Kustomer, Vidyard, LearnUpon, Paycor, Intercom, Zendesk Suite


Q. What level of support does Guru offer?

Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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