Guru Pricing, Features, Reviews & Alternatives

Guru

Organize company information. Access it anywhere.

4.56/5 (52 reviews)

Guru overview

What is Guru?

Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Share product information, streamline internal communication, and onboard employees faster than ever with Guru.

Guru helps enterprises create a single source of truth (SSOT) by capturing data from various platforms and editing the content as per business requirements. It lets users collect information from the web, organize it using collections, boards, groups, and cards, and synchronize data across multiple platforms. It helps professionals detect duplicate content and add tags to cards based on AI suggestions. Plus, administrators can gain visibility into team activities and build custom knowledge triggers to quickly resolve client queries using canned responses. Agents can improve communication with customers by receiving automated suggestions during ongoing calls or chats.

Guru comes with an application programming interface (API), which helps businesses integrate the solution with several third-party systems such as Slack, Microsoft Teams, Zendesk, Salesforce, Confluence, Intercom, Wistia, Youtube, Showpad and more.
www.getguru.com

Pricing

Starting from
$5/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

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Guru user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.6
  4.7
Nate E.

Simple to use, easy to update, and way better than Google Drive

Used weekly for 1-2 years
Reviewed 2021-01-29
Review Source: Capterra

I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

Pros
We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Cons
Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

More engaging than Confluence.

Used daily for 6-12 months
Reviewed 2021-03-13
Review Source: Capterra

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

Pros
Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Cons
Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Roman D.

Guru for Users

Used occasionally for free trial
Reviewed 2020-04-28
Review Source: Capterra

so far so good while am still learning how to maximize this platform

Pros
I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

Cons
the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rob S.

The Company Brain

Used daily for 1-2 years
Reviewed 2020-05-26
Review Source: Capterra

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.

Pros
There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it. 1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content 2) Great search function and AI 3) Validation of information so users know what they are reading is current.

Cons
layout tools of the individual cards is a bit weak. It has an export to PDF function that we will never use because you can't create nice looking cards.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan S.

Saves time for support, sales, and onboarding

Used daily for 1-2 years
Reviewed 2018-09-12
Review Source: Capterra

I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires. Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!

Pros
+ Easy, fast search for information through Chrome browser extension + Integration with Slack makes sharing or creating cards a breeze

Cons
- Verifying cards becomes daunting if you don't regularly groom the knowledge base

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Guru pricing

Starting from
$5/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Guru is offered across four pricing plans, outlined below. A free trial is available for our paid plans.

Starter plan: Free for teams with 1-10 users; $5/user/month for 11+
Builder plan: $10 per user per month when billed annually; and $12 per user per month when billed monthly
Expert plan: $20 per user per month when billed annually; and $24 per user per month when billed monthly
Enterprise: Contact Guru for pricing details

Guru features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Data Import/Export
Document Management
Document Storage
Drag & Drop
Search/Filter
Third Party Integrations

Customizable Branding (270 other apps)
File Sharing (374 other apps)
Mobile Access (297 other apps)
Task Management (303 other apps)
Version Control (293 other apps)
Workflow Management (275 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Guru

Key features of Guru

  • Advanced Search
  • Cataloging/Categorization
  • Collaboration
  • Data Management
  • Discussion Boards
View All Features

Benefits

Share critical product information.
Streamline internal communications.
End meeting and chat fatigue.
Onboard your team faster.
Stop searching for info and end repeat questions
Work better together -- anywhere, anytime.