Guru vs Paperpile

Confluence

Notion

Salesforce Service Cloud

SolarWinds Service Desk

Stonly

Axiell Collections

Compare Guru and Paperpile based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

AI Copilot

AI/Machine Learning

Alerts/Notifications

Assignment Management

Audio/Video Messaging

Behavior Tracking

Calendar Management

Catalog Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Capture and Transfer

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Activity Monitoring

Employee Communities

Employee Directory

Employee Engagement

Employee Onboarding

Event Calendar

Faceted Search/Filtering

Feedback Management

File Management

File Sharing

For Enterprises 

Full Text Search

Fuzzy Search

Generative AI

Indexing

Knowledge Base Management

Knowledge Management

Live Chat

Mass Notifications

Mobile Access

Mobile Interface

Multi-Channel Communication

Multi-Language

Multiple Data Sources

Natural Language Search

Newsletter Management

Pre-built Templates

Productivity Tools

Progress Tracking

Project Management

Query Suggestions

Read Receipts

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Scheduled Messaging

Search/Filter

Secure Data Storage

Self Service Portal

Semantic Search

Sentiment Analysis

Single Sign On

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Task Management

Templates

Text Analysis

Text Editing

Third-Party Integrations

To-Do List

User Management

Visual Notifications

Widgets

Guru

Web-based

Sr. Customer Success Manager

Guru has been super helpful in the past to look up quick pieces of info. Whether it's internal product knowledge or processes, or any other crucial tribal info, it's great to reference.

Account Executive 

I love the user interface--it is perfect and I love easy-to-use software. Moreover, it is extremely intuitive with figuring out how to use the app and pull information from it.

Customer Service representative 

As for my experience with Guru, I definitely love it, especially its features and how it helps me as a customer service representative.

Sagar 

I never used it it was so hard to search for information and I wasnt always sure that the information was up to date. Do not have these problems with Guru.

Easy and intuitive to use, good for decentralization and shared accountability.

Graphic Designer

I used Guru to gain new clients after my children were born. It was a great way to make money remotely and provided me a larger scope to reach clients.

Customer Support Specialist

It is the best of the best knowledge base management tools I've used in so many years in Customer Support.

Director EBusiness

Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content. Great search function and AI.

Internal Communications Officer

I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.

Mid-Market Account Executive

I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.

Facilitator 

Great tool for storing useful knowledge tools.

Product Specialist

It's been a huge asset in keeping up to date on product functionality as well as internal processes.

Veterinarian

I love the search feature that allows me to quickly and easily find very digestible pieces of information.

Product Manager

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

GTM Ops Rep

It's really a pain when you need to edit already existing cards.

What I like least, there hasn't been much that I've found with Guru that is bad. Only thing that has caused some trouble is the plug-in makes Chrome crash every so often.

recruiter

Easy to use, reliable but takes investment to get the most out of it.

Enterprise acount executive

Nothing from Guru's side. I did have a hard time finding myself using the product at first because it lives outside of my typical google ecosystem.

Guru screenshot: Generative AI-powered search across all your knowledge sources (for ex. GDrive, OneDrive, Box, Dropbox, and Sharepoint)

Guru screenshot: Generative AI-powered content creation to help you start from scratch, improve what you're writing, or translate to languages covering >90% of the world's population

Guru screenshot: Access your knowledge or experts anywhere (Chrome Extension, Slack, or MS Teams)

Guru screenshot: Knowledge in Guru is always trusted and verified

Guru screenshot: Customize your homepage with branding & send announcements to as few or many employees as needed

Guru screenshot: Dive into insights on announcements sent out

Guru screenshot: Connect knowledge with the right expertise with our >50 HRIS integrations

Guru screenshot: See how your company's knowledge is improving and where you have knowledge gaps with in-depth analytics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

With Axiell Collections, users can create customized digital platforms for collections and make them available online to audiences. It includes a searchable database that can be used for managing the life cycle of your collection; from acquisition to exhibition and donation.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.

Paperpile

Android

iPad

iPhone

Physician

Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the references again. That was a frustrating experience.

Aerospace Engneering

Love the chrome extension and add to paperpile button. Customer support exists unlike other free apps and is awesome.

Research Assistant

I often work on multiple computers and I don't want to have to install new software everywhere I go. It's great for citations, but I like it even more for managing my pdf library.

PhD student

I am happy with the current functionality. I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need.

PhD Student

Affordable for a poor PhD student; super easy & intuitive to use - seamless integration with Google docs allowing for collaborative writing projects.

Clinical Program Manager

Easy to import content found online and easy to cite within docs including google docs. I also like the feature where you can highlight the title and copy and paste it turns it into a full citation.

Graduate Student 

I like being able to export my annotations and highlights to markdown. The import button is also excellent.

Graduate student

Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in which makes adding references to collaborative projects really easy.

Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations. It also keeps PDFs of my articles which I can read and markup within the software.

Research Associate

I have a difficult time managing my own folder and the shared folder. The paper search is horrible.

Graduate

Secondly, when editing the pdf of papers, the position I want highlighted will move to the position with one row above. This problem is really annoying sometimes.

Graduate Student

This tagging feature is most useful when I am in the middle of writing and want to quickly look for a paper of interest.

Researcher

It’s so easy to use and manage. Because you can tie it to Gmail accounts, I always recommend it to other researchers and Grad students because of our (“unlimited”) University storage.

Veterinary neurologist 

It's very easy to organize and find literature. Extremely user friendly.

The low cost also makes it easy to recommend to Grad students.

Paperpile's cost is relatively minimal for academic users and it doubles as a very effective document annotation software.

Postdoc

I had to open chrome, which is not my favorite web browser. And sometimes it's slow to import paper (chrome extension is not working fast).

Community & Economic Development Field Specialist 

When I’ve had questions, a customer service rep. Responds quickly and helpfully.

Guru vs Paperpile Comparison (2026)

Guru

Paperpile

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives