livepro vs Gist

Confluence

Zendesk Suite

ActiveCampaign

Intercom

Guru

Bloomfire

Compare livepro and Gist based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Engagement Tracking

Feedback Management

File Management

Full Text Search

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Alerts

Mobile Interface

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Online Forums

Pre-built Templates

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Self Service Portal

SEO Management

Single Sign On

Social Media Integration

SSL Security

Survey/Poll Management

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Web Notifications

Website Integration

Widgets

Wiki

Workflow Management

WYSIWYG Editor

livepro

Android

Linux

Web-based

Windows

iPad

iPhone

Workforce Planning and Capability Manager

There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business.

Customer Service Officer

I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.

Knowledge Manager

Add to this one of the best in built help sites of any system i've ever used, and livepro becomes a high quality, value for money, system to store, use, and report on all of your knowledge.

Process Improvement Consultant/Business Analyst (Secondment)

There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.

Knowledge Specialist

Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.

Clerical staff

Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

Absolutely love it, easy to use, a great resource for our team.

Knowledge Management Specialist

The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.

Knowledge Management Supervisor

The great thing about LivePro is how easy it is to author and administrate content.

National Manager Workplace Advice Line

Helps staff deliver best customer service and share knowledge.

Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.

Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.

One of the best CMS with a useful feedback feature.

Founder

The platform needs to be updated as there are quite a few bugs and errors such as formatting related.

Director of Training and Development

Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system.

The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need.

Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.

Learning and Development Consultant

Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.

livepro screenshot: livepro knowledge base

livepro screenshot: livepro article template

livepro screenshot: livepro knowledge search

livepro screenshot: livepro feedback management

livepro screenshot: livepro knowledge quiz

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Alerts/Escalation

Automated Routing

Macros/Templated Responses

Mobile App

Real-Time Chat

Gist

Marketing Manager

Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Owner

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Director

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales. Their customer service is brilliant, nothing more to ask for.

Customer Success Manager

As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

Digital Marketing Consultant

The iOS app integration is good and sends you a notification whenever someone engages with you. The live chat widget is excellent.

Cofounder

Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile.

SEO Specialist

So far I'm very happy with Gist and their support team was outstanding.

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Online Instructor

But here is no option to reply customer comments like ladesk. I missed this feature badly in gist.

The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect.

owner

If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam.

Gist is well suited to build relationships with leads and customers, to offer better support.

No webhooks and integromat for my plan available. And they block workflows in my plan.

Head of Acquisition

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist.

Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

livepro vs Gist Comparison (2026)

livepro

Gist

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives