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livepro
4.8
(155)

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Knowledge management system

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livepro Pricing, Features, Reviews and Alternatives

livepro product overview

What is livepro?

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
In Person
Documentation

livepro pricing information

Value for money

4.8

/5

155

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

livepro features

Functionality

4.6

/5

155

Total features

56

3 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Document Storage
API
Activity Dashboard

Functionality contenders

livepro users reviews

Overall Rating

4.8

/5

155

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

126

26

3

0

0

Pros
Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.
Cons
There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
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Natascha M.

Verified reviewer

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Livepro makes it easy to create and manage knowledge content

Reviewed 4 months ago

Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. [SENSITIVE CONTENT] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features.

Pros

I've been using LivePro for about 18 months as a knowledge author and 3 1/2 years as a user before that. It's more than just a knowledge management tool that delivers articles to users. It's a tool that we use across many areas of the business that enables our users to access knowledge easily and in ways that suits them. Many of our users are phone based and it's important that they can access the...

Cons

There is a little bit of a learning curve to the types of content that are more complex than a document note, but they are well worth exploring. The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective.

JS
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Jason S.

Telecommunications, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Elevating the Customer Experience Journey for Knowledge Content

Reviewed 2 years ago

Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.

Pros

I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very...

Cons

Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing.

LK
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Lucy K.

Medical Practice, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great tool overall but could be smoother.

Reviewed 4 years ago

Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

Pros

Thorough and regularly updated. Carina is fantastic with her speedy replies.

Cons

Bit too clunky, could be smoother to use.

GS
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Geoff S.

Government Relations, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Great Step Forward

Reviewed 3 years ago

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

Pros

The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.

Cons

There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.

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Carita G.

Verified reviewer

Medical Practice, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for call centres

Reviewed 4 years ago

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros

Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons

Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

livepro FAQs and common questions

Q. What type of pricing plans does livepro offer?

livepro has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of livepro?

livepro has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does livepro support?

livepro supports the following languages:
Dutch, English, French, Spanish


Q. Does livepro support mobile devices?

livepro supports the following devices:
Android, iPad, iPhone


Q. Does livepro offer an API?

Yes, livepro has an API available for use.


Q. What other apps does livepro integrate with?

livepro integrates with the following applications:
NICE CXone, Genesys Cloud CX, Salesforce.org Nonprofit Cloud, Microsoft Teams, WordPress, Slack, Chatbot, Zendesk Suite


Q. What level of support does livepro offer?

livepro offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)

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