livepro Pricing, Features, Reviews & Comparison of Alternatives

livepro

Knowledge management system

4.8/5 (132 reviews)

livepro overview

What is livepro?

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

With livepro, users can create and categorize knowledge through a customizable, decentralized authoring workflow. Publication can be scheduled in advance, and set to expire after a certain time period. Full version control gives users insight into what changes were made, when, and by whom, with the ability to reinstate previous versions. Knowledge content can be flagged for periodic review to ensure that content is kept up-to-date. Role-based permissions allow users to customize access to information, and user-configurable profiles enable collaboration and individualized experiences.

livepro's knowledge base includes smart search, which provides search scores to help users identify the relevance of results and summaries that allow users to identify knowledge at-a-glance. An answer-bot dynamic decision making tool aims to guide novices through requests and processes by surfacing a series questions based on user responses. Knowledge quizzes also ensure agent comprehension of policy updates or other major changes, and announcements can be used to inform agents of relevant news and updates.
www.livepro.com

Pricing

Starting from
$499/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
livepro screenshot: livepro knowledge baseKnowledge Management System - An Introduction to liveprolivepro screenshot: livepro article templatelivepro screenshot: livepro knowledge searchlivepro screenshot: livepro feedback managementlivepro screenshot: livepro knowledge quiz

livepro reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.9
Carita Gronroos

Great software for call centres

Used daily for 2+ years
Reviewed 2018-08-07
Review Source: Capterra

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.

Pros
Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out.

Cons
Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Geoff Stodart

A Great Step Forward

Used daily for less than 6 months
Reviewed 2019-06-20
Review Source: Capterra

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

Pros
The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use.

Cons
There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sarah Marsden

A Fantastic tool for a Customer Service Centre!

Used daily for 2+ years
Reviewed 2020-08-25
Review Source: Capterra

Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product!

Pros
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords. Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page.

Cons
Not a Con but a suggestion.....Would be great to offer a 'find and replace' function

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lucy Knobel

Great tool overall but could be smoother.

Used daily for 1-2 years
Reviewed 2018-08-13
Review Source: Software Advice

Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it.

Pros
Thorough and regularly updated. Carina is fantastic with her speedy replies.

Cons
Bit too clunky, could be smoother to use.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ashleigh Wells

Made life for our call centre so much easier!

Used daily for 2+ years
Reviewed 2020-06-19
Review Source: Capterra

Pros
The search features make it easy to find content and the option to have content available at different levels of authority make it convenient to host processes at a basic level (such as a Customer Service Officer) and for a senior level (such as a Team Leader), and ensure that the senior processes are not visible to the basic levels. Some of the tools, like the 'Rocket', are super user friendly for complex processes that have multiple outcomes with different end processes.

Cons
Some of the functionalities for an admin user can take a bit of time to get used to as it has some little quirks, however the team at Livepro are very helpful to assist with any issues you find and always welcome feedback for improvements!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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livepro pricing

Starting from
$499/month
Pricing options
Subscription
View Pricing Plans

Pricing starts from $499 per month.
Contact livepro for a quote.

livepro features

API
Automatic Notifications
Document Management
Reporting & Statistics
Search Functionality
Workflow Management

Access Control (234 other apps)
Activity Dashboard (200 other apps)
Activity Tracking (144 other apps)
Chat (166 other apps)
Collaboration Tools (358 other apps)
Collaborative Workspace (229 other apps)
Commenting (207 other apps)
Customizable Branding (175 other apps)
Document Storage (224 other apps)
Drag & Drop Interface (180 other apps)
File Management (146 other apps)
Permission Management (202 other apps)
Projections (151 other apps)
Third Party Integration (239 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for livepro

Key features of livepro

  • Cataloging/Categorization
  • Collaboration
  • Data Management
  • Decision Tree
  • Discussion Boards
  • Knowledge Base Management
  • Knowledge Management
View All Features