Microsoft Teams vs Avaya Cloud Office

Zoom Workplace

Google Meet

Webex Suite

800.com

Morningmate

Howspace

Compare Microsoft Teams and Avaya Cloud Office based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agenda Management

Alerts/Notifications

Annotations

Application Management

Assignment Management

Audio Capture

Auto Framing

Automatic Transcription

Availability Indicator

Backup and Recovery

Calendar Management

Call Conferencing

Call Routing

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Conferencing

Contact Management

Data Import/Export

Desktop/Browser Sharing

Discussions/Forums

Document Management

Document Storage

Email Management

Email Reminders

Event Management

Event Scheduling

File Management

File Sharing

File Transfer

Host Controls

Interaction Tracking

Live Chat

Meeting Management

Meeting Notes

Microsoft Outlook Integration

Mobile Access

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Multi-User Collaboration

On-Demand Webcasting

Online Voice Transmission

Polls/Voting

Presentation Streaming

Presentation Tools

Presenter Control Management

Private Chat

Project Management

Real Time Screen Sharing

Real-Time Chat

Real-Time Notifications

Real-Time Updates

Recording

Remote Access/Control

Reporting & Statistics

Role-Based Permissions

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Search/Filter

Social Media Integration

SSL Security

Surveys & Feedback

Tagging

Targeted/Locked Screen Sharing

Task Management

Template Management

Third-Party Integrations

Two-Way Audio & Video

User Management

User Profiles

Video Conferencing

Video Layouts/Views

Video Support

Virtual Backgrounds

Workflow Management

Microsoft Teams

Android

Web-based

Windows

iPad

iPhone

Electrical engineer 

It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

Associate Software Engineer

Overall MS Teams is a very good software with amazing features and amazing customer support.

Claims Technical Specialist

Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.

When video is being used and when a different background is used and when the person moves it looks very fake and weird.

Customer Support Manager

It has been great for sharing documents, doing presentations and it has been a great tool for keeping up with interdepartmental communication.

IT support

Great platform, user interface is user friendly and easy to follow. Many features like file sharing, wiki and many more which super helpful for every teams on the company.

Senior Medical Representative

I like the great number of functionalities in the software. The amount of security built into the software is relieving.

Production Supervisor

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.

Senior Software Engineer

Great integration with other working tools such as calendar, email. Great voice quality when calling.

Admissions Counselor

Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.

The screen sharing works like a charm, adding multiple to a call is easy and efficient. This will help any organization stay in touch with their employees.

teacher

The most frustrating part is that teams can crash if there are too many people on at once.

Project Manager

It has been pretty good. Kind of brought about by necessity because of COVID, but has made it easier to succeed as a team despite being distanced from one another.

IT Technician 

I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.

Eneering Documentation Administrator

Microsoft Teams has a user friendly interface and excellent call quality. It was easy for our team to adopt and has been a useful tool since implementation.

Social Media Manager

Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.

In Conclusion, Microsoft Teams is an impressive option that I rely on due to its capabilities as well as the peace of mind its security provides especially with the price tag it comes with.

Field Service Coordinator

Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.

Microsoft Teams screenshot: Conversations can be carried out to collaborate, with message flagging, replies, and @mentions

Microsoft Teams screenshot: Users can collaborate and comment on files

Microsoft Teams screenshot: The planner allows users to manage and track tasks

Microsoft Teams screenshot: Files can be shared, stored, and managed

Microsoft Teams screenshot: Contacts can be managed, and contact availability is indicated

Microsoft Teams screenshot: A range of apps can be integrated with Microsoft Teams

Microsoft Teams screenshot: Video meetings can be held through Teams

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Experience seamless project management and task completion with Morningmate's comprehensive collaboration platform designed for teams of all sizes and types. This intuitive, all-encompassing platform enables you to take charge of projects and tasks effortlessly.

The Howspace platform is designed to empower organizations to drive growth and sustainable impact through limitless involvement.

We believe that engaged people can transform anything. Our platform enables leaders to involve people in transformation and change.

Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones.

Call Center Management

Customer Experience Management

Employee Coaching Tools

Productivity Tools

Quality Management

Reporting/Analytics

Unified Communications

Avaya Cloud Office

Linux

Sales Training

The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease.

IT MANAGER

The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

Customer Representative

I like that it is very user friendly and supports call routing.

Especialista en Redes

Is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.

President

Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

Technology Specialist 

I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations.

IT Manager

The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers.

Technical Support 

Very nice product in term of the communication in between the employees for inter organization.

Doctor

The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating.

QA & Environmental Manager 

It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.

It provides good quality of Ip phones with least cost.

Project Leader

Sometime facing problem with integration with other Vendor.

Application Analyst

Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating.

Signing up with Avaya was the biggest mistake I have made in a long time.

account manager

Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.

Integrating Avaya to record audio during video calls can be a bit clunky at first. Once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag.

Microsoft Teams vs Avaya Cloud Office Comparison (2026)

Microsoft Teams

Avaya Cloud Office

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives