Microsoft Teams Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Teams

Chat-based workspace in Office 365

4.38/5 (2,182 reviews)

Microsoft Teams overview

What is Microsoft Teams?

Microsoft Teams is a chat-based workspace within Office 365, which enables users to view and collaborate on documents directly within the application, participate in voice and video conference calls, view full conversation histories and email-style conversation threads, and more.

Microsoft Teams can be customized to suit each individual team, with users able to create tabs for frequently accessed documents or regularly-used cloud services. Integrations with Word, PowerPoint, Excel, OneNote, SharePoint, Power BI, Delve, and Planner are all built into Microsoft Teams, allowing users to access and collaborate on a range of files. Skype for Business integration facilitates video and voice conference calls between users, connectors can be used to pull in notifications and updates from a range of third party services including GitHub and Twitter, and the Microsoft Bot Framework is also supported, bringing intelligent bots into the team environment.
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Pricing

Starting from
$5/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 14 other languages, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Microsoft Teams screenshot: Conversations can be carried out to collaborate, with message flagging, replies, and @mentionsMicrosoft Teams screenshot: Users can collaborate and comment on filesMicrosoft Teams screenshot: The planner allows users to manage and track tasksMicrosoft Teams screenshot: Files can be shared, stored, and managedMicrosoft Teams screenshot: Contacts can be managed, and contact availability is indicatedMicrosoft Teams screenshot: A range of apps can be integrated with Microsoft TeamsMicrosoft Teams screenshot: Video meetings can be held through Teams

Microsoft Teams reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.2
  4.2
Dan Callari

Microsoft Teams crushes Slack!

Used daily for 6-12 months
Reviewed 2019-09-30
Review Source: Capterra

We wanted to get ahead of the sun setting of Skype for Business and realize the benefits of Teams collaboration capabilities.

Pros
Microsoft Teams provides all of the functionality of Skype for Business, but with a better user experience. The audio and video quality is excellent. The collaboration features are by far the best I've experienced. Simple to deploy, easy to use, I cannot say enough good things about Teams.

Cons
Without proper governance, this product will sprawl easily within your organization. Take some time to setup business rules and remove the default permissions, enabling the proper security and administration of the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy Serb

A great team communication tool that is used every day!

Used daily for 2+ years
Reviewed 2020-04-10
Review Source: Capterra

A tool we use at work every day. I was aware of the product before we started using it and pushed our IT department to implement it and the rest of the suite of tools from MS.

Pros
The ability to share specific applications, or your whole screen are both great features. Video along with screen share makes it easy to not only share the information but also see the person you are talking to at the same time.

Cons
Sometimes it can be hard to find the right meeting to join, end up chasing people around on multiple calls if they don't click the right meeting link the first time. Should be able to merge calls.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Heath McCarthy

If you don't expect much, Teams can help you get by

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

For the most part, I and most of my organization struggle with Teams. It is fairly poorly designed and that comes from its clunky architecture. Teams is a "client' that aggregates (but doesn't really integrate) other MS tools (eg. planner, onenote). The result is a very confusion model where "things" are stored all over your organization.

Pros
Very high quality video and audio meeting capability for internal employees (not easy or intuitive for external collaboration). While there are superior persistent chat streams tools, Teams is sufficient for immature organizations who are not yet conversation/stream centric.

Cons
Teams is a terrible document collaboration tool. It's worse than Sharepoint, upon which it is based. It really lacks most of the nice things about OneDrive and Office that are actually good. Teams is a good dumping group of documents but finding anything is nearly impossible unless you already know where it is. The integration of other MS tools (planner, onenote, etc) is very weak.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Imi Chitterman

It Good but not great

Used daily for 1-2 years
Reviewed 2020-05-27
Review Source: Capterra

Have been good, and will soon hope it get to be great. Because great is what we going for.

Pros
My organization ( if they are well trained) are always available for a call. Mobile or Desktop, Cloud or web. Not need to be bothered by the downloads and install, Teams allows for meeting to take place in any location, with Web, Mobile or Desktop. I love the fact you can transfer and I once used the CC -close caption - but seem to have been disabled. Teams allow you to share with external guest ( persons) for meeting, but it is not straight forwards as one expects

Cons
Great tool, good clarity but sharing a meeting with an external client, It is sometimes troubling and not clear as other platform. It is also a bit difficult for regular user to ensure that meeting are secured when the link is shared. Anyone with a link for a meeting seem to be able to join the meeting. The only barrier is a good host who sits and allows users to enter, as the notification will pop up. Most small meeting don't have dedicated host and small offices are left unaware of this leaving teams as an open meeting - for anyone who has the link. Wish they just had a simple interface for external meeting, I know about the live, but that is complicated for the regular user and causes frustration. Otherwise it is good tools for users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Eduardo Contreras

Microsoft Teams brings together the best tools for efficient collaboration. It is robust and stable

Used daily for 6-12 months
Reviewed 2020-03-21
Review Source: Capterra

Microsoft Teams allows us to take full advantage of its features in terms of collaboration. We can schedule meetings, carry out group conversations or share files, and most importantly, it is a platform that we can access from different devices, even if we are in a remote location. On many occasions, we have made use of this software to carry out contingency meetings, training or planning activities.

Pros
I like Microsoft Teams for different reasons: - It allows me to create reminders in a calendar, to receive notifications of events or tasks that I have on the day. - I can create groups by departments, which is very beneficial since we can share files such as photos or videos. - It has a live subtitle tool, for video calls. - The audio and video quality is really good even on slow connections.

Cons
The user interface seems very outdated to me. I would like to have better customization options, to give you a more modern appearance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Microsoft Teams pricing

Starting from
$5/month
Pricing options
Free
Subscription
View Pricing Plans

Microsoft Teams is available as part of Microsoft Office 365 subscriptions. Premium plans start at $5.00/user/month and are subject to an annual commitment.

Microsoft Teams Plan: Free (no commitment)
Office 365 Business Essentials Plan: $5.00/user/month
Office 365 Business Premium Plan: $12.50/user/month
Office 365 E3 Plan: $20.00/user/month

Microsoft Teams features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Document Management
Document Storage
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management

Customizable Branding (163 other apps)
Drag & Drop Interface (174 other apps)
Projections (145 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Microsoft Teams

Key features of Microsoft Teams

  • @mentions
  • Access control
  • Activity feed management
  • Assistant bots
  • Built-in & custom tabs
  • Call management
  • Channel favoriting & following
  • Chat/instant messaging
  • Commands
  • Contact search by name or email address
  • Conversation search
  • Conversation tracking
  • Customizable alerts
  • Customizable for each team
  • Email-style threaded conversations
  • Emojis, GIFs, stickers
  • Group chat
  • In-line animated GIFs
  • Meeting scheduling
  • Multi-factor authentication
  • Notes
  • Office 365 & custom connectors
  • Open API
  • Organization wide teams
  • Real-time chat history across devices
  • Skype integration
  • Tabs for frequently used documents
  • Team chats & private discussions
  • Team lists
  • Teams overview grid
  • Third-party integrations
  • Third-party notifications & updates
  • Usage reports
  • Voice & video conferencing
  • Whiteboard
View All Features

Benefits

Skype for Business is integrated with Teams, allowing users to make voice and video conference calls.

Word, PowerPoint, Excel, OneNote, SharePoint, Power BI, Delve, and Planner are all built into Teams, enabling users to access and collaborate on documents from within the app.

The workspace can be customized for each team, with tabs for frequently-used documents or services, and connectors to third-party tools and services.

All team members can view the histories of team conversations, and users can create private chats for smaller groups or one-to-one discussions.