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Microsoft Teams vs Zoom Meetings Comparison

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Overview

Microsoft Teams and Zoom are popular tools among users. Both have high overall ratings, including high ratings for ease of use, customer service, value for money, and functionality. Users also said they were likely to recommend these tools.


While it’s not a true apples-to-apples comparison, since Microsoft Teams is a collaboration tool and Zoom is a communication tool, they do have a lot of overlap in terms of their capabilities, so it’s completely understandable that you may be deciding between these two options. To help you make a decision, we’re comparing Microsoft Teams vs. Zoom side-by-side.


Collaboration and communication tools are similar, but not exactly the same. Communication is a component of collaboration, but in order to truly collaborate, users must be able to share work with one another in order to create a finished project, which isn’t always possible with communication-only tools.


On the flip side, most communications tools are integrated with collaboration tools to increase user engagement through live chat, email, text messaging, and file-sharing. These collaboration features are either built in with the core features of the communications software or integrate with third-party tools.


Essentially, communication is talking about a project, whereas collaboration is actually completing that project with your teammates.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

User verdicts

AvatarImg

Jakob chose Microsoft Teams

AvatarImg

Anjan chose Zoom Meetings

Video & Screenshots

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Pricing

Both Microsoft Teams and Zoom offer free versions of their products, in case you want to take them both for a spin to compare.


If you don’t already have a Microsoft Office 365 subscription, a free version of Teams is available for small businesses, freelancers, or smaller teams inside an organization. The free version of Microsoft Teams offers most of the same overall features as the paid version, with caps on the number of participants and storage size.


The paid version of Microsoft Teams allows for meeting recording and many more admin features such as managing users and apps. This version is available as part of a Microsoft Office 365 subscription and starts at $5 per month.


Zoom’s free version also offers most of the same features as the paid version.


With the free version, you can meet with up to 100 participants and have an unlimited number of one-on-one and group meetings, but the meeting length cap is 40 minutes.


Zoom’s paid version starts at $14.99 per month and offers the capability to meet with more people, access its API, have more storage, and have a personal meeting ID.

Starting from

4

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

Both Microsoft Teams and Zoom receive high user reviews overall.


Sixty-six percent of our Zoom reviews came from small business owners, 16% came from midsize businesses, and 18% came from large businesses.


Forty-six percent of Microsoft Teams reviews came from small businesses, 20% came from midsize businesses, and 34% came from large businesses.


Browse the reviews below to find specifics about what real users think are the pros and cons of each of these products.

4.5

7.9K

5

4

3

2

1

4,517

2,652

633

112

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

8,342

3,333

435

45

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

AR

Anonymous Reviewer

Overall MS Teams is a very good software with amazing features and amazing customer support.

DB

Divyang B.

Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.

SE

Shandi E.

Pros

What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.

DE

Daniel E.

The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.

CR

Carmelo Rafael D.

The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.

RS

Ryan S.

Cons

When video is being used and when a different background is used and when the person moves it looks very fake and weird.

AJ

Ann J.

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.

MS

Marissa S.

The most frustrating part is that teams can crash if there are too many people on at once.

SJ

Stephanie J.

Cons

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

DG

Daviti G.

If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
AvatarImg

Josh A.

There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
AvatarImg

Allie L.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

At first glance, Microsoft Teams has more features with 67 total features compared to Zoom’s 44. However, more is not always better. What’s important is whether or not a software tool meets your company’s unique needs. Extra features you don’t need can even make the product harder to use.


When it comes to communication and collaboration, both tools could suit either need fairly well. However, Zoom leans more toward the communication side, and Microsoft Teams leans more toward the collaboration side.


Let’s start with what both tools offer, then move into what each tool excels at.


Both tools offer video conferencing, two-way audio and video, instant messaging, chat, reporting and statistics, document management, email integration, file management/file transfer, SSL security, API access, and CRM integration.


Because Microsoft Teams leans more toward being a collaboration tool, it offers more archiving and activity tracking as well as data import and data storage management. Teams also offers project planning and project notes, as well as real-time notifications and updates.


As it leans more toward being a communication tool, Zoom offers some features Microsoft Teams doesn’t, such as content management, a content library, customizable branding and customizable templates, video call recording, video streaming, and whiteboard functionality. Zoom is also HIPAA compliant while Microsoft Teams is not.

  • Total features89
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Availability Indicator
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferencing
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Reminders
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • HD Audio/Video
  • Host Controls
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multiple Camera Feeds
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Personalization
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Project Planning
  • Real Time Editing
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Split/Multi-Screen
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Whiteboard
  • Workflow Management
  • Total features83
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Availability Indicator
  • CRM
  • Calendar Management
  • Call Conferencing
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferencing
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Management
  • Email Reminders
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • For Small Businesses
  • HD Audio/Video
  • Host Controls
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multiple Camera Feeds
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Personalization
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Project Planning
  • Real Time Editing
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Split/Multi-Screen
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Layouts/Views
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Whiteboard
  • Workflow Management

Integrations

When it comes to total integrations with third parties, Zoom has the most at 164 while Microsoft Teams has 151 integrations.


As far as the more notable integrations, both platforms allow integration with GitHub, Microsoft 365, Trello, and Zendesk.


In addition to those, Zoom offers Box, Dropbox Business, Gmail, Google Drive, Jira, Salesforce Sales Cloud, Slack, and Zapier integrations.

  • Total integrations679
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations335
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

VP review of Teams

Reviewed 8 months ago
Pros

I like the fact we have the ability to share files

Cons

The meetings are not as easy to use as Zoom.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Great for collaboration!

Reviewed 7 months ago

A very good step in the way of collaboration and organization. Just need to make some changes in the meeting space.

Pros

It is great for sharing and collaborating. No more passing things back and forth through email and hoping you have the most up the date version.

Cons

The virtual meetings and events aren't as good as software like Zoom and Adobe Connect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Microsoft Teams logo

Microsoft Teams

Microsoft's video conference and collaboration tool

Reviewed 7 months ago

Some of our clients utilize Teams for collaboration

Pros

OneNote integration is a handy feature I use

Cons

Compared to Google Meetings, Zoom, and other web conferencing applications this is not my favorite

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Good in some ways, not so in others

Reviewed 2 years ago

It's a chore for doing anything beyond meeting with students. For student meetings, this is the best experience I've had. For assignment management, it's difficult, at best and clumsy at worst.

Pros

I like the meetings option on Teams far more than the meetings in Zoom. Probably the best thing about it.

Cons

Setting up assignments, taking attendance, and more are cumbersome and hardly intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams logo

Microsoft Teams

MS Teams is becoming the preferred communication platform

Reviewed a year ago

No issues! Love using teams as a collaborative tool.

Pros

Combines many functions into one platform. I can communicate with others, facilitate meetings, interact with external software, etc.

Cons

Would be nice if they had the same features for meetings as Zoom. But I know it's coming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Teams logo

Microsoft Teams

Happy MS Teams user

Reviewed a year ago

delightful user.

Pros

easy tool to use and fastest, clearest sounding meetings. much better than zoom.

Cons

nothing -i have no complaints. as long as your internet connection is strong.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Microsoft Teams logo

Microsoft Teams

Similar Capabilities to Zoom

Reviewed a year ago

It was challenging at first, but I have gotten used to it. Now, I rarely think twice while using it on a daily basis to chat with staff members or with a particular team (i.e. social committee).

Pros

We have to use Teams for work, so it is a quick and efficient way to connect with other staff members through the chat function without having to type formal emails.

Cons

It is similar to use compared to Zoom, but I prefer to use Zoom for its whiteboard feature and ease of scheduling meetings with people outside of my organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Teams logo

Microsoft Teams

I still prefer Zoom

Reviewed a year ago

Easy to use but more expensive that Zoom and Zoom is easier and more user friendly esp for global connections.

Pros

It has some cool background features but this is a novelty. It is quite intuitive and pleasant to use but I would still say Zoom wins.

Cons

Connectivity can be a bit slow despite a strong connection. User costs for bigger meetings are more than Zoom.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Teams logo

Microsoft Teams

Great For meeting and file sharing, not easy to set up.

Reviewed 2 years ago

Once I got past the initial set up Microsoft Teams is great for sharing information and goes way past the capabilities of Zoom and Go-to-meeting.

Pros

Great for setting up recurring meetings or meeting on the spot and excellent file sharing capabilities. File share is so important in our industry.

Cons

Set up was not as user friendly as say Zoom or Go-to-meetings, other than that it is a great product to use in the days of the Pandemic and internet meetings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Microsoft Teams logo

Microsoft Teams

Not quite Zoom, but still works well

Reviewed 7 months ago

I will continue to use the free version, but won't pay for anything. I would rather be on Zoom as they continually update their platform and is more familiar to people.

Pros

I like how it is easy to download and start using quickly.

Cons

I have had multiple meetings held on Microsoft Teams and it just seems more clunky than Zoom. Features are not as easy to find.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Teams logo

Microsoft Teams

Microsoft Teams

Reviewed 2 years ago

Pretty good, I find it better than Zoom or Skype and easy to set up and attend meetings

Pros

I like how it is calloborative, easy to set up a team area where you can keep documents etc and have access to others documents in conversations

Cons

sometimes it can be a little hard to figure out things. Why you can't join a call for instance. Would be nice if more accessibility to configuration settings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams logo

Microsoft Teams

Great Business Tool

Reviewed a year ago

Has been a huge benefit to all users working from home.

Pros

Great messaging tool between individual users, as well as departmental teams. A lot of apps that you can integrate into Teams for ease of use.

Cons

A lot more to go in functionality for hosting and participating in meetings. Tools like GoToMeeting, Zoom, WebX, etc have a lot more features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Teams logo

Microsoft Teams

Microsoft Teams for graduate research

Reviewed 6 months ago

Very positive. This is easier to use than zoom, which is better for large group virtual meetings.

Pros

The most impactful features are those that allow you to share presentations. This is usually seen by screen sharing during a meeting. Screen sharing allows everyone in the meeting to see the presenters screen, which enables the team to visualize material.

Cons

What i like least about this software is the need to have microsoft. Some of my colleagues have Macbooks and do not have microsoft on their computers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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