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Microsoft Teams vs Zoom Comparison

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Overview

Microsoft Teams and Zoom are popular tools among users. Both have high overall ratings, including high ratings for ease of use, customer service, value for money, and functionality. Users also said they were likely to recommend these tools.


While it’s not a true apples-to-apples comparison, since Microsoft Teams is a collaboration tool and Zoom is a communication tool, they do have a lot of overlap in terms of their capabilities, so it’s completely understandable that you may be deciding between these two options. To help you make a decision, we’re comparing Microsoft Teams vs. Zoom side-by-side.


Collaboration and communication tools are similar, but not exactly the same. Communication is a component of collaboration, but in order to truly collaborate, users must be able to share work with one another in order to create a finished project, which isn’t always possible with communication-only tools.


On the flip side, most communications tools are integrated with collaboration tools to increase user engagement through live chat, email, text messaging, and file-sharing. These collaboration features are either built in with the core features of the communications software or integrate with third-party tools.


Essentially, communication is talking about a project, whereas collaboration is actually completing that project with your teammates.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Both Microsoft Teams and Zoom offer free versions of their products, in case you want to take them both for a spin to compare.


If you don’t already have a Microsoft Office 365 subscription, a free version of Teams is available for small businesses, freelancers, or smaller teams inside an organization. The free version of Microsoft Teams offers most of the same overall features as the paid version, with caps on the number of participants and storage size.


The paid version of Microsoft Teams allows for meeting recording and many more admin features such as managing users and apps. This version is available as part of a Microsoft Office 365 subscription and starts at $5 per month.


Zoom’s free version also offers most of the same features as the paid version.


With the free version, you can meet with up to 100 participants and have an unlimited number of one-on-one and group meetings, but the meeting length cap is 40 minutes.


Zoom’s paid version starts at $14.99 per month and offers the capability to meet with more people, access its API, have more storage, and have a personal meeting ID.

Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

Both Microsoft Teams and Zoom receive high user reviews overall.


Sixty-six percent of our Zoom reviews came from small business owners, 16% came from midsize businesses, and 18% came from large businesses.


Forty-six percent of Microsoft Teams reviews came from small businesses, 20% came from midsize businesses, and 34% came from large businesses.


Browse the reviews below to find specifics about what real users think are the pros and cons of each of these products.

5

4

3

2

1

2,074

1,391

344

58

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

4,126

1,751

267

26

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The mobile app is fantastic and so far offers the same capabilities as the desktop app. It's nice having a preserved chat channel around the team and promotes an added degree of organization.
Love all the apps that can be linked to the software and the personalization abilities. Also good that you can easily track what files were sent.
To start with, i must disclose that Microsoft Teams makes communication easier, smooth and easy. Behind it, there is a great customer support team, very helpful and responsive.

Pros

Very easy to use, integrates with email seamlessly, video quality is very good. Often with other tools, certain platforms work and other don't.
What I like most about Zoom is that it's always been a pretty solid connection to the other parties and sound quality is great.
It's super easy to use both on your phone/tablet and on the computer. It is great for both PCs and Macs and the share screen option works perfectly.

Cons

I have yet to figure out all the features in the program. I have a weak internet, therefore loose the video and sometimes the sound is distorted.
The teams arrangement is not straightforward and the UI is very busy. Often times, notifications are lost when there are multiple channels within a team and those channels are in the collapsed view.
Notifications for teams are not automatically enabled so you have to enable it yourself but you might run into problems because it is not very user-friendly.

Cons

My boss was unaware of this and struggled to sign into the conference call until the very end. Connection was spotty and had a delay with heavy echo.
Meeting setup can be a bit confusing - this is a pretty common problem among most platforms, but generating conference ID can get a little confusing depending on who is navigating the meeting.
The recent discovery of the forced video/automatic video without your warning due to the install on your machine is very concerning, and I avoid this software now because of this.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

At first glance, Microsoft Teams has more features with 67 total features compared to Zoom’s 44. However, more is not always better. What’s important is whether or not a software tool meets your company’s unique needs. Extra features you don’t need can even make the product harder to use.


When it comes to communication and collaboration, both tools could suit either need fairly well. However, Zoom leans more toward the communication side, and Microsoft Teams leans more toward the collaboration side.


Let’s start with what both tools offer, then move into what each tool excels at.


Both tools offer video conferencing, two-way audio and video, instant messaging, chat, reporting and statistics, document management, email integration, file management/file transfer, SSL security, API access, and CRM integration.


Because Microsoft Teams leans more toward being a collaboration tool, it offers more archiving and activity tracking as well as data import and data storage management. Teams also offers project planning and project notes, as well as real-time notifications and updates.


As it leans more toward being a communication tool, Zoom offers some features Microsoft Teams doesn’t, such as content management, a content library, customizable branding and customizable templates, video call recording, video streaming, and whiteboard functionality. Zoom is also HIPAA compliant while Microsoft Teams is not.

  • Total features67
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Storage Management
  • Desktop Notifications
  • Digital Signage
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Management
  • Event Scheduling
  • File Management
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • Instant Messaging
  • Meeting Management
  • Microsoft Outlook Integration
  • Multimedia Support
  • Multiple Format Support
  • On-Demand Recording
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Project Notes
  • Project Planning
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Tagging
  • Template Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Management
  • Total features44
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Automatic Notifications
  • Availability Indicator
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Storage Management
  • Desktop Notifications
  • Digital Signage
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Management
  • Event Scheduling
  • File Management
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • Instant Messaging
  • Meeting Management
  • Microsoft Outlook Integration
  • Multimedia Support
  • Multiple Format Support
  • On-Demand Recording
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Project Notes
  • Project Planning
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Tagging
  • Template Management
  • Third Party Integration
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Management

Integrations

When it comes to total integrations with third parties, Zoom has the most at 164 while Microsoft Teams has 151 integrations.


As far as the more notable integrations, both platforms allow integration with GitHub, Microsoft 365, Trello, and Zendesk.


In addition to those, Zoom offers Box, Dropbox Business, Gmail, Google Drive, Jira, Salesforce Sales Cloud, Slack, and Zapier integrations.

  • Total integrations249
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations252
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Microsoft Teams

Teams is not a great webinar program

Reviewed 4 months ago

Zoom is much easier to use and functions are easier to use in zoom

Pros

Microsoft teams allows people to host virtual meetings. You are able to view video or do a phone call

Cons

It is not very easy to use. I still cannot figure out how to see who all is attending the meetings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Microsoft Teams

I enjoy using this

Reviewed 6 months ago

I love it for my college classes!

Pros

I love how it is so similar to Zoom, but it was way easier to download than Zoom was

Cons

I wish it looked a bit more modern. It looks a bit old fashioned in my opinion.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Microsoft Teams

Call quality consistent, sharing capability pretty good

Reviewed 9 months ago

We use it for meetings at work all the time, and it works as a pretty competent video conference tool.

Pros

My favourite thing about MS Teams is the ease at which you can share your desktop, being able to easily pick the specific apps or screens you want to share.

Cons

The background picker isn't as simple to use as Zoom, it's a little clunky. It's not as intuitive as Zoom.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Teams

A decent software

Reviewed 8 months ago

It is a good tool for working on a project with the members of your team.

Pros

Teams allows users to seamlessly work on a project jointly and remotely by allowing file and message sharing in a single online location. Also, Teams is a decent tool for conducting an online interview.

Cons

Teams is not as interactive as Zoom because you cannot see the members in the meeting as you would in a Zoom meeting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Teams

Perfect for virtual learning

Reviewed 5 months ago

Amazing app, I prefer this over Zoom.

Pros

I use this software for my virtual classes. I love the fact that my lecturers can save the classes to teams for later viewing. Also I love that all files pertaining to the class is in one place as Teams has an area for files.

Cons

The videos expires within 20 days. I wish they would stay available permanently.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Teams

Teams - works well for a big organisation

Reviewed 5 months ago

Teams is possibly more versatile than Zoom as it can do more things, so it's swings and roundabouts as to which one you prefer to use. I've used both in the six months I have been working mainly from home and I am not against either option depending on who you want to call or chat to. Teams is free for us to use as the University have adopted it across the board, whereas we would have to pay the Zoom fee if we wanted the full functionality and unlimited multi-person meetings. So all in all it is a worthwhile addition to our armoury.

Pros

The fact that everyone in our University can be contacted easily via video call, I don't need to send a link or invitation to their email.

Cons

I still don't think it's as intuitive as Zoom for video calls, and I prefer the Zoom interface for finding my way around the options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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