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Microsoft Teams vs Zoom Meetings Comparison

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Overview

Microsoft Teams and Zoom are popular tools among users. Both have high overall ratings, including high ratings for ease of use, customer service, value for money, and functionality. Users also said they were likely to recommend these tools.


While it’s not a true apples-to-apples comparison, since Microsoft Teams is a collaboration tool and Zoom is a communication tool, they do have a lot of overlap in terms of their capabilities, so it’s completely understandable that you may be deciding between these two options. To help you make a decision, we’re comparing Microsoft Teams vs. Zoom side-by-side.


Collaboration and communication tools are similar, but not exactly the same. Communication is a component of collaboration, but in order to truly collaborate, users must be able to share work with one another in order to create a finished project, which isn’t always possible with communication-only tools.


On the flip side, most communications tools are integrated with collaboration tools to increase user engagement through live chat, email, text messaging, and file-sharing. These collaboration features are either built in with the core features of the communications software or integrate with third-party tools.


Essentially, communication is talking about a project, whereas collaboration is actually completing that project with your teammates.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Both Microsoft Teams and Zoom offer free versions of their products, in case you want to take them both for a spin to compare.


If you don’t already have a Microsoft Office 365 subscription, a free version of Teams is available for small businesses, freelancers, or smaller teams inside an organization. The free version of Microsoft Teams offers most of the same overall features as the paid version, with caps on the number of participants and storage size.


The paid version of Microsoft Teams allows for meeting recording and many more admin features such as managing users and apps. This version is available as part of a Microsoft Office 365 subscription and starts at $5 per month.


Zoom’s free version also offers most of the same features as the paid version.


With the free version, you can meet with up to 100 participants and have an unlimited number of one-on-one and group meetings, but the meeting length cap is 40 minutes.


Zoom’s paid version starts at $14.99 per month and offers the capability to meet with more people, access its API, have more storage, and have a personal meeting ID.

Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

14.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

Both Microsoft Teams and Zoom receive high user reviews overall.


Sixty-six percent of our Zoom reviews came from small business owners, 16% came from midsize businesses, and 18% came from large businesses.


Forty-six percent of Microsoft Teams reviews came from small businesses, 20% came from midsize businesses, and 34% came from large businesses.


Browse the reviews below to find specifics about what real users think are the pros and cons of each of these products.

5

4

3

2

1

2,753

1,793

425

77

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

5,518

2,316

324

34

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.
Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.
It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

Pros

Easy to use, can have many people on same call. Good quality audio and amazing quality for the video.
I love being able to stay home or in the office while having an important meeting with others and feeling safe during a pandemic. I also like that you can put a password so random people can't join.
Has great features like the ability to change the background, the ability to raise my hand and the fact that I can use reactions. Safe because each meeting requires a link, meeting ID and password.

Cons

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.
When video is being used and when a different background is used and when the person moves it looks very fake and weird.

Cons

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
When I was using zoom for online class it was irritating everybody was lagging, you couldn't understand a word anybody was saying and the main problem was the lag.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

At first glance, Microsoft Teams has more features with 67 total features compared to Zoom’s 44. However, more is not always better. What’s important is whether or not a software tool meets your company’s unique needs. Extra features you don’t need can even make the product harder to use.


When it comes to communication and collaboration, both tools could suit either need fairly well. However, Zoom leans more toward the communication side, and Microsoft Teams leans more toward the collaboration side.


Let’s start with what both tools offer, then move into what each tool excels at.


Both tools offer video conferencing, two-way audio and video, instant messaging, chat, reporting and statistics, document management, email integration, file management/file transfer, SSL security, API access, and CRM integration.


Because Microsoft Teams leans more toward being a collaboration tool, it offers more archiving and activity tracking as well as data import and data storage management. Teams also offers project planning and project notes, as well as real-time notifications and updates.


As it leans more toward being a communication tool, Zoom offers some features Microsoft Teams doesn’t, such as content management, a content library, customizable branding and customizable templates, video call recording, video streaming, and whiteboard functionality. Zoom is also HIPAA compliant while Microsoft Teams is not.

  • Total features95
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Availability Indicator
  • Board Meetings
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Desktop / Browser Sharing
  • Desktop Notifications
  • Digital Signage
  • Disaster Recovery
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • HD Audio
  • HIPAA Compliant
  • Host Controls
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Format Support
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Personalization
  • Policy Management
  • Polls/Voting
  • Post-Meeting Tools
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Project Planning
  • Real Time Editing
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Spell Check
  • Split/Multi-Screen
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Management
  • Total features91
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audience Engagement
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Availability Indicator
  • Board Meetings
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Desktop / Browser Sharing
  • Desktop Notifications
  • Digital Signage
  • Disaster Recovery
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Event Management
  • Event Scheduling
  • File Management
  • File Sharing
  • File Transfer
  • HD Audio
  • HIPAA Compliant
  • Host Controls
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Multi-Participant Screen Sharing
  • Multimedia Support
  • Multiple Camera Feeds
  • Multiple Format Support
  • Multistreaming
  • On-Demand Recording
  • On-Demand Webcasting
  • Personalization
  • Policy Management
  • Polls/Voting
  • Post-Meeting Tools
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Project Planning
  • Real Time Editing
  • Real Time Notifications
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Spell Check
  • Split/Multi-Screen
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Management

Integrations

When it comes to total integrations with third parties, Zoom has the most at 164 while Microsoft Teams has 151 integrations.


As far as the more notable integrations, both platforms allow integration with GitHub, Microsoft 365, Trello, and Zendesk.


In addition to those, Zoom offers Box, Dropbox Business, Gmail, Google Drive, Jira, Salesforce Sales Cloud, Slack, and Zapier integrations.

  • Total integrations396
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations269
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

A decent software

Reviewed a year ago

It is a good tool for working on a project with the members of your team.

Pros

Teams allows users to seamlessly work on a project jointly and remotely by allowing file and message sharing in a single online location. Also, Teams is a decent tool for conducting an online interview.

Cons

Teams is not as interactive as Zoom because you cannot see the members in the meeting as you would in a Zoom meeting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Very easy and user friendly

Reviewed a year ago

Very pleasant. I’m glad my school participates with Microsoft and that this is the software we are using during online learning.

Pros

I love the zoom is built in, it’s very easy to collaborate with my students and other teachers. It’s easy enough for children to navigate. It has made grading and assignments easy.

Cons

I would say that sometimes it freezes up. Like if I am posting about a zoom meeting being scheduled, sometimes it freezes/lags.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Teams logo

Microsoft Teams

Teams > Zoom?

Reviewed a month ago

It has been a good tool for educational and professional purposes.

Pros

I like that it takes less data to work properly, unlike Zoom Meetings while you are in a videoconference you receive chat notifications; messages and documents remain saved after the meeting is over.

Cons

The video resolution is not great, there are less people on screen, and unlike Zoom it is exclusive with the institution that bought the software.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend3/10

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Microsoft Teams logo

Microsoft Teams

Prefer Slack

Reviewed 9 months ago

Teams worked, and I ran it side-by-side with Slack. I have nothing against Teams, but if I was given a choice, Slack would be my go-to for an IM software that will allow much more to be done with it.

Pros

Teams is a great product on its own. Allows for IM and the majority of people will have no problem navigating the interface.

Cons

I prefer the integrations available in other software such as Slack. Slack allows me to create my own groups with ease, share any kind of data, start zoom meetings with the click of one button, and the layout is preferred over that of Teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features

Share this review:

Microsoft Teams logo

Microsoft Teams

Only use when I have no other option!

Reviewed a year ago

Overall, I only use Microsoft Teams when it's the other persons idea. I've only been able to connect successfully a handful of times. If it is my choice, I would pick Zoom meetings over Microsoft Teams because it has been a more user-friendly platform with less connectivity issues.

Pros

It syncs with my outlook account, so it was easy to log into, without having to give all my information to register.

Cons

I consider myself pretty computer savvy, but we couldn't get the audio to work at all for one of my doctor appointments. Another time, I had to use it for a different doctors office, and I was logged in waiting for the other person to accept me, but the system just disconnected me. When I called her back at the office, she said she could see me in the meeting but it wouldn't allow her to connect to me.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Microsoft Teams logo

Microsoft Teams

Clunky to use

Reviewed 8 months ago

It's alright for using within our organization - don't really have a choice. But its probably one of the better tools out there.

Pros

There are a lot of great features that I don't use or know about. Its nice that it integrates with a lot of other tools and apps.

Cons

I'm not a fan of the UI itself. Seems to hard to use when compared to Microsoft Skype which is what this is supposed to be replacing. I prefer Zoom for meetings - much easier to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Teams logo

Microsoft Teams

Safe, secure and built for business Video Conferencing solution from Microsoft

Reviewed a year ago

Simple, easy and great offering from Microsoft for video or audio conferencing. It has modern features like virtual backgrounds which Google Meet lacks and it is robust too. The audio dial-in options from phone are amazing and cover a large list of countries. The downside is Microsoft is not marketing Teams enough and thus people are using other risky and may be over-hyped options like Zoom.

Pros

Teams is more secure and safe than the other new offerings like Zoom, Goto meeting, etc. It is also having more features than Google's offerings. It has background blur & ability to have virtual background. It may be familiar for people who had used skype- another Microsoft product. Meetings are easy to setup and easy to share links. The connection options are extensive especially the dial-in options from different countries.

Cons

It should have been integrated with Skype for business or should have been a part of it. Another new application from the same company is quite confusing. Further, there is low marketing from Microsoft's side, which tends to people choosing other risky solutions like Zoom.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoom Meetings logo

Zoom Meetings

Great go-to product

Reviewed 6 months ago
Pros

Super easy to use for nearly everyone! Great for home use as well as business. Highly recommend!

Cons

Microsoft Teams has a bit more functionality...you may not need it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoom Meetings logo

Zoom Meetings

Team meetings made easy

Reviewed 2 years ago

before the Microsoft teams I was a very good fan of zoom.

Pros

song is very helpful when we work with remote teams. Normally the service is very fast and the video quality is satisfactory

Cons

Microsoft teams more functions, initial configuration is little hard for someone who use it for first time

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Zoom Meetings logo

Zoom Meetings

Useful for in video meetings but Teams is better

Reviewed 5 days ago

Experience has been fine but I do think Microsoft Teams does more

Pros

It does what it says it does. It usually isn't too hard to set up and is compatible with all types of computers

Cons

The interface is a little bland and could use an update. I also don't like that there is a timer to meetings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoom Meetings logo

Zoom Meetings

Zoom Meetings - Videoconferencing Solution

Reviewed 7 days ago

Excellent. It's really a great alternative to Google Meet, Skype, or Microsoft Teams.

Pros

Ease of deployment. You can easily use Zoom via the web browser extension, desktop app, and web portal.

Cons

Not much. But I don't particularly appreciate that when I maximize the screen when I am in a meeting, it immediately goes to Fullscreen mode on its own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoom Meetings logo

Zoom Meetings

To conduct easy online video conferencing's and meeting you need ZOOM tools.

Reviewed 8 months ago

Overall everything this is a good with the tools provided by Zoom. They are pretty much cost effective and easily to deploy and use.

Pros

Screen Sharing is pretty much clear as well as people can do a video call easily. Zoom tools also consume very limited space from the system because of that it never hangs. Group chatting option is also very unique with one to one chatting as well. Option of recording the meetings is also very unique and shared easily. Option of locking the chat and QnA option is also good. meeting can be attended with the Mobile phone as well.

Cons

Like in Microsoft Teams meeting attendees can edit any document simultaneously we can not do it in Zoom.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Zoom Meetings logo

Zoom Meetings

Zoom Review

Reviewed a year ago

This application had worked well for group meetings both internally or externally with clients.

Pros

This is a great tool for video conferencing and makes large group collaborations simple in a remote work environment.

Cons

The chat feature and screen sharing communications do not work as well as other applications like Microsoft Team.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Zoom Meetings logo

Zoom Meetings

Easy to Use and Coordinate

Reviewed 8 months ago

Zoom has been a lifesaver over the past 6-9 months, enabling our teams to remain in contact - visually - during Covid. Although Zoom is limited in features compared to Microsoft Teams, it's great value for money.

Pros

The software is incredibly easy and straight forward to use and toggle between presenters, when necessary.

Cons

Limited features on Chromebooks and other tablets - including the inability to customize a background. And overall limited features versus Microsoft Teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoom Meetings logo

Zoom Meetings

Zoom Virtual Cocktail Party

Reviewed a year ago

In this time of physical isolation, we wanted to replicate our weekly Wine-O'Clock on Friday afternoons. With a large team of 20, it was neither practical nor functional in Microsoft Teams. Zoom's breakout room function makes it fun and functional!

Pros

Zoom allows you to setup multiple breakout rooms, and my assigning all participants as co-hosts they can move about the breakout rooms as they way - just like a real cocktail party!

Cons

Zoom's audio quality is inferior to Microsoft Teams, and it does not cut out background noise, giving precedence to the loudest screen.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Zoom Meetings logo

Zoom Meetings

It works but I dont prefer it to competitors

Reviewed 7 months ago
Pros

The software is fully functional and works well for sending a link and using it with others that don't have a base software like Microsoft Teams.

Cons

For internal use, it is much easier to use Microsoft Teams because you can embed the link directly within your outlook email.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zoom Meetings logo

Zoom Meetings

Good for Video Conferences

Reviewed 5 months ago

Overall, this software has been acceptable for me. I still prefer to use Microsoft Teams for video conferences though.

Pros

I like that it can be used for video conferences and that it is used by a large number of people.

Cons

When I've used this app on my phone I have had varied success with quality. Additionally, I had issues with the initial setup.