Slack vs Freshchat

Trello

Google Meet

Microsoft Teams

Zendesk Suite

Intercom

Drift

Compare Slack and Freshchat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

@mentions

Access Controls/Permissions

Activity Tracking

Activity/News Feed

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Authentication

Brainstorming

Calendar Management

Call Conferencing

Call Recording

Call Routing

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Conferencing

Contact Management

Content Management

Content Sharing

Customizable Templates

Discussions/Forums

Document Management

Drag & Drop

Employee Directory

Employee Engagement

Encryption

Feedback Management

File Sharing

File Transfer

Filtering

For Sales Teams/Organizations

Full Text Search

Group Management

Group Messaging

Interaction Tracking

Knowledge Base Management

Live Chat

Meeting Management

Meeting Notes

Member Directory

Messaging

Mobile Access

Moderation

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Multiple Data Sources

Notes Management

Presentation Streaming

Prioritization

Private Chat

Productivity Tools

Projections

Read Receipts

Real Time Synchronization

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Real-Time Updates

Recording

Reminders

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Scheduling

Screen Capture

Screen Recording

Screen Sharing

Search/Filter

Server Monitoring

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Task Management

Team Collaboration

Third-Party Integrations

To-Do List

Transcripts/Chat History

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

User Management

Version Control

Video Chat

Video Conferencing

Video Support

Visitor Management

Whiteboard

Widgets

Workflow Management

Slack

Android

Web-based

Windows

iPad

iPhone

Accounts Payable

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.

Student

While they are only visible to me, I am always worried that I accidentally posted something wrong.

Technical account manager

I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account  challenges.

Manager of Data Integration

Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.

Executive Assistant

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.

Director

Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.

Senior Software Engineer

Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.

Customer Success Manager

I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.

Entrepreneur

I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.

Logistics / dispatcher

You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

It's super easy to stay connected with all of your colleagues. The desktop app is very nice.

It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.

Admissions Intern

In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.

Research Analyst

They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.

Head of Marketing 

I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.

SVP Operations

I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.

Associate

Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.

Customer Insights Specialist

OVerall Slack is very good and highly recommended if your budget allows it.

Slack screenshot: Create custom teams and channels to categorize and organize conversations

Slack screenshot: Access and share messages, files, and services in one place

Slack screenshot: Use the deep search functionality to find messages from across multiple channels

Slack screenshot: Create and assign tasks and action items

Slack screenshot: Slack voice or video calls

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Slack vs Freshchat Comparison (2026)

Slack

Freshchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives