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Freshchat Pricing, Features, Reviews and Alternatives

Freshchat product overview

Price starts from

15

/user

Per month

What is Freshchat?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key benefits of using Freshchat

  • Onboard news users, retain existing ones, and re-engage with expired ones with in-app
    campaign messages
  • Generate leads intelligently via the lead bot at all times, auto-upload leads on to your
    CRM and help team members focus on high impact conversations
  • Break the desktop shackles, talk to visitors from anywhere using the agent mobile app
  • Increase team productivity with assignment rules and IntelliAssign to help them reach
    their goals faster
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base

    Training options

    Documentation
    Live Online

    Freshchat pricing information

    Value for money

    4.0

    /5

    76

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Freshchat features

    Functionality

    3.9

    /5

    76

    Total features

    51

    4 categories

    Most valued features by users

    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Surveys & Feedback
    Alerts/Notifications

    Functionality contenders

    Freshchat users reviews

    Overall Rating

    4.0

    /5

    76

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.6/10
    Rating distribution

    5

    4

    3

    2

    1

    30

    27

    11

    4

    4

    Pros
    I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
    AvatarImg

    Seth H.

    I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
    AvatarImg

    Muneeba F.

    The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

    MB

    Michael B.

    Cons
    I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.
    AvatarImg

    Virginia G.

    I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
    AvatarImg

    Shu S.

    Difficult to transfer chat. Really bad customer support.
    AvatarImg

    Bipin V.

    Overall rating contenders

    Overall Rating

    Freshchat is like a dashcam for your business

    Reviewed a year ago

    Transcript

    Don: Hi, my name's Don, I'm a copywriter. I give Freshchat a four out of five star rating. For more reviews...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Freshchat is the Great Customer Support Software

    Reviewed a year ago

    It was a good experience, but we always wanted an amazing experience.

    Pros

    Freshchat is the nice customer support software to help customers with immediate response.

    Cons

    It's not full functioned, according to me, and have the higher prices as compare to deliverability.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    A solid tool to provide top-notch customer support through live chat

    Reviewed 3 years ago

    Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

    Pros

    The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

    Cons

    The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Freshchat is a quality chat application with a confusing backend UI and an impossible login system

    Reviewed a year ago

    Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

    Pros

    Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

    Cons

    The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Clean, Professional and Simple Set-up

    Reviewed 2 years ago

    I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

    Pros

    I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

    Cons

    While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great for front end customer service

    Reviewed 3 years ago

    I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

    Pros

    I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

    Cons

    The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

    Freshchat FAQs and common questions

    Q. What type of pricing plans does Freshchat offer?

    Freshchat has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Freshchat?

    Freshchat has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Freshchat support?

    Freshchat supports the following languages:
    Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish


    Q. Does Freshchat support mobile devices?

    Freshchat supports the following devices:
    Android, iPad, iPhone


    Q. Does Freshchat offer an API?

    Yes, Freshchat has an API available for use.


    Q. What other apps does Freshchat integrate with?

    Freshchat integrates with the following applications:
    WooCommerce, Upscope, Freshdesk Contact Center, TeamViewer, Calendly, Pipedrive, Landingi, Freshsales, Freshdesk, Stripe, Slack, Klaviyo, Meta for Business, MessageBird, Zluri, Shopify, Zendesk


    Q. What level of support does Freshchat offer?

    Freshchat offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

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