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Live Chat software for modern messaging
Freshchat Pricing, Features, Reviews and Alternatives
Freshchat product overview
Key benefits of using Freshchat
campaign messages
CRM and help team members focus on high impact conversations
their goals faster
Typical customers
Platforms supported
Support options
Training options
Freshchat pricing information
Freshchat features
Functionality
4.0
/5
105
Total features
60
5 categories
Most valued features by users
Functionality contenders
Freshchat users reviews
Overall Rating
4.1
/5
105
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.79/10
44
39
14
4
4
Muneeba F.
Virginia G.
Bipin V.
Overall rating contenders
Don C.
Copywriter
Writing and Editing, 11-50 employees
Review source
Transcript
Don: Hi, my name's Don, I'm a copywriter. I give Freshchat a four out of five star rating. For more reviews...
Don C.
Writing and Editing, 11-50 employees
Used weekly for 1-2 years
Review source
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Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site.
I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.
I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes.
Marek T.
Financial Services, 1-10 employees
Used daily for 1-2 years
Review source
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Overall, my experience with Freshchat was positive. It was a reliable and efficient platform that helped me provide better support to my customers. While there were some areas for improvement, such as the reporting capabilities, the platform was a valuable addition to my customer support toolkit.
I really liked the simplicity and user-friendliness of Freshchat. It was easy to set up and customize, and the chat interface was very intuitive. I also appreciated the automation features that allowed me to streamline my support processes.
One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 1-2 years
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Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.
Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.
Verified reviewer
Information Technology and Services, 1-10 employees
Review source
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The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.
Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.
Jason W.
Computer Software, 1-10 employees
Used weekly for 6-12 months
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Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.
Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.
Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.
Freshchat FAQs
Freshchat has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Freshchat?
Q. What languages does Freshchat support?
Q. Does Freshchat support mobile devices?
Q. What other apps does Freshchat integrate with?
Common Freshchat comparisons
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