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Freshchat
Live Chat software for modern messaging
Freshchat Pricing, Features, Reviews and Alternatives
Freshchat product overview
Key benefits of using Freshchat
campaign messages
CRM and help team members focus on high impact conversations
their goals faster
Typical customers
Platforms supported
Support options
Training options
Freshchat pricing information
Value for money
4.0
/5
111
Starting from
1799
/user
Per month
Pricing options
Value for money contenders
Freshchat features
Functionality
4.0
/5
111
Total features
64
9 categories
Most valued features by users
Functionality contenders
Freshchat users reviews
Overall Rating
4.1
/5
111
Positive reviews
78
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.8/10
47
40
15
4
5
Virginia G.
Preparadora Exámenes de Inglés
Bipin V.
Digital Marketing Executive
Overall rating contenders
Jessica W.
IT Specialist
Construction, 51-200 employees
Review source
Transcript
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out...
Don C.
Copywriter
Writing and Editing, 11-50 employees
Review source
Transcript
Don: Hi, my name's Don, I'm a copywriter. I give Freshchat a four out of five star rating. For more reviews...
Jade M.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The interface is of exceptional quality. InteliAssign and Canned Responses are two of our favorite features. We have two types of customers: business-to-business and business-to-consumer. This feature allows us to automatically assign support staff based on their skills and line of business. Shortcuts for canned responses are also very useful. You can tailor these canned responses to match the tone of your business that you want to convey to your customers in chat.
When it automatically creates a Freshdesk ticket and you need to send a response, or it will affect your First response time in Freshdesk.
Manar F.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
Review source
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In general , its good tool for direct contact with clients , user friendly for agents like any platform can always be improved .
I like the most that you can always edit , add or delete canned responses , so this can help agents to be ready always with answers to new updates .I like that its easy to be learned, not complicated
I prefer if there was option to delete a message after its sent to client , same feature as in whatsappAlso sometimes a new chat will come with no notification , even all notifications are on .Also it will be better to have a search option on the chats , based on the labels of the chats tickets And would be better also ,if chat can still be open for more than 24 hours .
Verified reviewer
Computer Software, 51-200 employees
Used daily for 1-2 years
Review source
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Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.
Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.
Ted K.
Consumer Services, 1-10 employees
Used daily for 6-12 months
Review source
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It is helping by giving our customers a quick, familiar and simple way of contacting us so that they can receive the support they need. So ultimately it is helping our business grow.
It is simple and easy to use. The integration was seamless and fast. It is reliable and there is no downtime. It is very convenient for our customers to get in touch with us at any time.
I wish there was a better alert notification system when a chat has been initiated. There needs to be a constant alert until someone picks up the chat conversation.
Jason W.
Computer Software, 1-10 employees
Used weekly for 6-12 months
Review source
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Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.
Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.
Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.
Freshchat FAQs
Freshchat has the following pricing plans:
Starting from: ₹1799.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Freshchat?
Freshchat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Freshchat support?
Freshchat supports the following languages:
English, German, Swedish, Polish, Turkish, Spanish, Dutch, French, Russian, Portuguese, Japanese, Thai, Korean, Chinese (Simplified)
Q. Does Freshchat support mobile devices?
Freshchat supports the following devices:
Android, iPad, iPhone
Q. Does Freshchat offer an API?
Yes, Freshchat has an API available for use.
Q. What other apps does Freshchat integrate with?
Freshchat integrates with the following applications:
WooCommerce, Upscope, Freshcaller, TeamViewer Remote, Calendly, Pipedrive, Landingi, Freshsales, Freshdesk, Stripe, Slack, Klaviyo, Meta for Business, Bird, Zluri, Shopify, Zendesk Suite
Q. What level of support does Freshchat offer?
Freshchat offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
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